Call in and have them check the firmware versions and then ask about how to exercise that warranty.
I have the UBP-X800 4k player and the XBR-65X850D TV. While playing 4k movies, it blanks out (no visual and no sound) for 1-2 seconds occasionally before resuming. Not a long period but when it happens 10-15 times during the length of the movie it gets very annoying. Does anyone have a solution for this issue?

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