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General discussion

473: Authentication

Jul 9, 2004 10:58PM PDT

I'm using WinXP/Home with Outlook as the default email.

If I send email, I get an immediate return message stating that authentication is required. Running the "test message" routine in Outlook is successful, and messages sent within my ISP (to other people using the same '@xxx.xxx' address works just fine.

However, sending messages to people OUTSIDE of the ISP brings that "authentication" message.

With the ISP techs, I have redone the settings, set up Outlook Express and tested (same results.) INCOMING mail is not affected.

All WIN and Norton updates were current at the time this began. I also use ZoneAlarm, Karen's Cookie Viewer, and Ashampoo.

"Normal" email activity ceased at 2:30 PM CDT 7/9. None of the above software had been exercised on this machine near the time of the stoppage.

Any thoughts? THANKS!!

Ninenot

Discussion is locked

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Re: 473: Authentication
Jul 10, 2004 3:02AM PDT

In Outlook try Tools | Accounts and select your mail account then click the Properties button. On the Servers tab place a check in the "My server requires authentication" check box then click the Settings button. Check the appropriate box and if necessary enter the correct info.

If the "My server requires Authentication" checkbox is already checked try unchecking it instead.

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Re: 473: Authentication
Jul 10, 2004 7:55AM PDT

When on the phone with Tech Support at the ISP, they were VERY clear about those settings: NO 'server requires authentication' checkmarks.

OK. When I hung up and it still didn't work, I went back in and checked the stupid box.

Same results.

It looks like it's an ISP/server issue. They may have changed their SMTP settings/protocols (it was mid-afternoon on Friday...) and taken off for the weekend.

Email nastygrams are in their mailboxes.

Thanks!

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Re: 473: Authentication
Jul 12, 2004 12:01AM PDT

Ummmmhhh...
This morning (Monday) I called the ISP and found a comptetent individual who advised me that the email addresses (incoming and outgoing) in the Outlook setup should have been changed.

Another story for the "stupid ISP" file.

Thanks for your help!

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Re: 473: Authentication
Jul 10, 2004 3:11AM PDT

ISPs run into email server issues daily now. It may not be you, but be sure you are aware that fewer and fewer email servers are accessible from outside the ISP's user dialin or network. The SPAM crisis is here, now and why.

Bob

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Re: 473: Authentication
Jul 10, 2004 7:50AM PDT

Yes. In Googling around (and CNetting/search around), the first item I came up with was a lengthy treatise on Cisco Router repairs, tweaking, and maintenance.

Then there were a bunch of other similar stories on various forums.

Although my ISP has yet to admit it, it seems they have changed their SMTP server settings and that has affected at LEAST my emailing capabilities.

I've emailed the WebHelp and WebMaster for the ISP and expect that there'll be a resolution in a few days. I certainly hope so, because I have a tiny little business which will be impacted by this.

Thanks

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Re: 473: Authentication
Jul 12, 2004 12:03AM PDT

This morning I called the ISP again. The individual who answered was actually competent (!) and told me that the incoming/outgoing (pop/smtp) addresses had changed last week.

Rack up another "stupid ISP" story. Change was made, all is well.

Thanks for your help!

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(NT) (NT) Thanks for the report back. It wasn't you!
Jul 12, 2004 12:22AM PDT