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Question

4 hard drives, "click of death" sound, how to find out which

Oct 13, 2013 10:44PM PDT

I have 4 internal hard drives. I've been hearing the 'click of death' for the past couple weeks. Luckily, my computer is still able to run sometimes (although not very smoothly). I want to back up my files onto the other hard drives, but then I realized I don't know which hard drive is doing the click of death.

I don't know a lot about computers and I've recently just researched about the 'click of death'. It's safe to assume what I am hearing is the click of death as all symptoms point to it. I can write about my symptoms if needed. However, my problem is that I have 4 hard disk drives. The sound is also inconsistent and it comes and goes, but the symptoms are shown.

So my question is, how do I find out which hard drive is doing the 'click of death' sound?

I'm not sure what other information I need to provide so feel free to ask the necessary questions and I'll do my best to provide a detailed answer. And hopefully I can get quick responses before my hard drive fails completely and I have no chance to back up my files

Discussion is locked

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Sadly you know it's a maybe.
Oct 15, 2013 8:46AM PDT

It's the highest suspect for the reasons you gave. Given it's the drive with the OS and all the symptoms and test results I don't have much doubt but some folk want a guarantee.
Bob

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"is the symptom exactly the same"?
Oct 15, 2013 5:23AM PDT

I would say yes because at that point in time I don't know which hdd. is being access. That's the reason for my previous post (process of elimination). But of course if you can't get it to repeat then the problem is a little tougher to tackle.

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I agree with Bob - replace that Maxtor drive
Oct 15, 2013 5:27AM PDT

I'd replace the Maxtor drive, but understand this. You need to make a full system backup first as Kees, Vapcmd, and possibly others have already said. This is extremely important because without it you'll have a pot full of headaches including loss of data, the need to obtain drivers for all your devices, the need to reinstall Windows and all your applications, the need to install hundreds of updates to Windows and your applications, etc. etc. The next thing is do NOT use the Windows backup program. Use a good 3rd party backup program. In the past I've used Norton Ghost, but it's been removed from the market, so unless you have a copy of Ghost already, consider using Easeus Todo Backup. There's a free version of it if you're using the computer for home purposes only (not business). <span id="INSERTION_MARKER"> Like Ghost it will back up to a networked drive, and it will create a boot CD for when your PC won't boot. See CNET's review of it at http://download.cnet.com/Easeus-Todo-Backup-Free/3000-2242_4-10964460.html?tag=mncol;1#editorsreview .- CNET has a lot of backup program reviews at http://download.cnet.com/windows/backup-software/?tag=contentBody;sideBar .Some of these are free (last time I checked there were over 300), some have free trials (over 1000), and some are purchase only (over 200).-External hard drives are best for backup. You can get a 500 GB one for around $55 and a 1 TB one for around $70.
<span> Once you've backed your system up to an external hard drive, THEN (and only then) you can replace that Maxtor drive, boot from your backup program's recovery disc, and restore from the backup. If you can get someone with experience to at least help you with this, it will save you a lot of anxiety, confusion, and banging your head against the wall to climb the learning curve (as experienced folks have already had to go through).
<span> You asked if you now know which drive is doing the clicking. There are no guarantees about that, but since the Maxtor drive failed the short drive test, there is a good likelyhood it's the one, and there's a near certainty that it needs to be replaced in any event.
<span>`
<span> Now this is more than enough to keep you busy for now, but I'd be remiss not to mention that MS is nearing the April 2014 deadline for completely pulling the plug for the last remnants of support for Windows XP. So, as if you didn't already have enough to worry about, you're going to need to start thinking about moving to Windows 7 or 8 after taking care of your immediate problems.
<span>`
<span> Good luck.
<span>

<span>

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Thanks!
Oct 15, 2013 9:06AM PDT

Thanks for the links, the tips, the advice, and basically all the help. Deeply appreciated, considering our "rocky" start Grin. Thanks again!

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It's not age nor speed
Oct 15, 2013 7:09AM PDT

but usage and original quality construction that determines how long it lasts. I've had newer drives that were used less fail quicker than older drives that were used more. Why? I don't know. Maybe some sites know why due to changes in surface thickness on platters, in material used both on surface and for other electronic components, and so forth. I've had drives which PASS the SMART test, show little usage to the point it seems their SMART isn't working anyway, and then run Easis Surface Scan or Drive Test on it and discovered bad sectors, not just in a tight area, but failures across the entire disk, indicating it was about to have widespread failures of greater proportions. I have RMA right now on that 250GB disk which I also ran WD's diagnostics on. Assume nothing, verify.

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Answer
Click of death sound
Oct 18, 2013 1:21PM PDT

First thing to do is make sure that you BACK UP all the stuff you care about!! Even if you have to go buy a new drive, do it! I can't tell you how many times I get a call from someone, who didn't back up their personal data on a regular basis, only to say that their hard drive is dead!!
As to which one is making the clicking sound? Open up the side panel on your PC if you can, and take a pencil, and place the pointed end on to a drive and then put your ear up to the other end and listen. You will hear it in your ear easily this way. Try this with all the drives until you find the bad one.
The other way is to turn the PC off, and unplug one of the drives. Turn the PC back on and listen, if the sound is gone, you have found the bad drive. If not, try this with another, do this with all the drives one at a time until you find the bad one. You do not need any tech skills to find a bad drive if it is making a audible noise like you have described.
The most important thing is to BACK UP all your stuff.

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Answer
click of death
Oct 18, 2013 2:36PM PDT

personally if I was hearing the 'COD', I would first back up all of my data. Then I prefer the old fashioned way of finding the COD. Get access to the hard drives and see if you can touch two of them, if not just one. them start using the computer until you hear a click, if you didn't feel it, then go to another drive. the COD is a mechanical noise and you should be able to feel if with your hand when it happens. When you find the drive, replace it.
Best of luck.