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General discussion

4/05/05 Do you use eBay? If so, how often?

Apr 4, 2005 3:39AM PDT

Do you use eBay? If so, how often?

Yes, daily; I'm an eBay addict
I buy and sell regularly
Tried it few times
Had a bad experience (tell us about it)

Discussion is locked

- Collapse -
ebay sucks
Jun 17, 2007 3:10PM PDT

Yes ebay sucks in countless ways. The problem is there are aution sites popping up every day from ex ebay sellers who got tired of it. The buyers who are getting screwed 90% of the time is actually by ebay or pay pal, they have a nice way of turning it around on the seller. Think about it.. seller has 100 feedback and all of a sudden they decide to rip off for a couple of dollars, that wouldn't make any sense. THE FACT IS UNTILL WE STOP CREATING AUCTION SITES AND START ALL GOING TO ONE SITE TO SELL AND PROMOTE THEY WILL CONTINUE TO MOVE ALONG WITH NO PROBLEM! THE LAW IS NOT GOING TO HELP THE BBB IS NOT GOING TO HELP. IF WE WANT THIS TO STOP WE HAVE TO GO TO ONE SITE, SELL, AND PROMOTE. FEEL FREE TO CONTACT ME KEVINSHEARIN@YAHOO.COM

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Ebay Suspension
Jul 30, 2007 1:19AM PDT

Envision this scenario:

You are shopping at a mall. You?ve spent hours browsing and found just the items you were looking for. You are at the checkout and have paid the cashier. In rushes the mall security and they take all the inventory from the store and gather it up and throw it in a dumpster, including the package that you have just paid for!

Customer: (outraged) Wait, I just paid for that!!!

Security: (shrugs) Yeah, so what?

Store owner: (frazzled) Wait, stop. What are you doing??

Security: (non-chalantly) We received a complaint that someone doesn?t like what you are selling.They think you may be infringing on their trademark.

Store owner: But I?m not infringing on anyone?s trademark. Don?t I have the opportunity to defend myself?

Security: Nope, you can email the mall owner. If they are in a good mood, maybe they?ll even look at it.

Store Owner: What about my business, what about my customers??

Security: Hey lady, we really don?t care. Do you think we really have the time to check out every complaint to see whether or not it is valid? Think again, it?s easier for us to just handle things this way. As for you customers who paid, not our problem lady.

Store Owner: Let me at least take care of my customers who have paid me.

Security: Lady, are you crazy. No, screw your customers. Oh yeah?.we emailed all of your past customers also and told them that you were no good to deal with!

Store Owner: I thought that this was my business and that I owned it. I pay you guys good money every month for my rent!

Security: (rolling on the floor laughing) YOUR business, that?s the funniest thing we?ve heard all day. Let?s get one thing straight. This is OUR business. When we see fit, we ALLOW you to sell your products. You are a speck of dirt to us and if the mood strikes us, we will sweep you under a rug. Anyways lady, we?re too busy to talk to you. You want to talk with us, email us. You don?t like what we?re doing?.follow the yellow brick road.

Store Owner: Ok, that?s what I will do. I?m sure that you work for reasonable people.

Store owner picks up phone and dials the mall owner. Ring?ring. Hello, please push 1 to talk to?., please push 2 to talk to?.please push 3 to talk to?. Ok, I think I need 1. Hello, thank you for contacting us. Please visit our website and click on 78 links to get the answer that you need. Ok, let?s try 2. Hello, please visit our website and click on 94 links to get the answer that you need. ARGHHHHHHHH!!! Ok, let?s try 3. Hello, the great wizard does not speak with people on the phone! Please email us and we will return your email within 48 hours with a form email that has nothing to do with your question. Thank you!

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Wow. What a thread!
Aug 28, 2007 12:19AM PDT

I found this thread in a web search after having problems on e-bay myself. I don't use e-bay regularly, but my son lost his toddler flip flops and there were none to be found anywhere at the end of summer. There were ongoing tears at my house until my wife found two pairs of the exact same flip flops on ebay. When she put in a bid it was canceled by the seller since my wife has an account with less then 10 transactions.

My wife asked me to bid and although I don't have 10 transactions, the buyer allowed me to bid since I had 100% feedback. (I'm so glad that I was blessed with permission to send her my money!) So I win the auction and then the crazyness begins. First I get a nastygram from the seller after I paid her with paypal since my paypal account is not "Validated". I don't know why she would care since the money had been sent.

Then the package arrives with a note inside that is basically an extortion note for good feedback. The basic idea of the note was that if I did not give her good feedback she would give me bad feedback. I felt this was in poor taste and that it violated e-bays extortion policy. I chatted an e-bay rep who confirmed this and told me how to file a complaint. I filed twice and never heard back from e-bay regarding either complaint.

So I left a negative feedback for the seller since I felt this was a dirty business practice. After that I have been in a whirlwind of threatening and harassing e-mails, e-bay complaints and Square Trade complaints. This seller has done everything she can to be a pain in my butt.

So why post this to an e-bay sucks thread? There are two reasons.

1. E-bays customer complaint department is useless. They never seem to even respond to my complaints. Yet when the seller accused me of interfereing with her transaction they sent me a nastygram. The only explanation is that they care more about the seller who pays them $$ to have a store then they do about a buyer. Buyer beware on e-bay -- you have no recourse.

2. This transaction proved to me that the e-bay feedback mechanism is useless. The user promised to give me positive feedback using an auto-feedback program and then flamed me when I left honest feedback. It seems that if a user can extort you for feedback and then e-bay allows them to use software that bases the sellers response on what you said about them, then the feedback mechanism is very flawed.

I wish everyone luck with e-bay, but it's the wild west out there on e-bay and the Sheriff is running with the outlaws!

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EBay, VeRO, and how it damages the consumer
Nov 21, 2007 11:19AM PST
- Collapse -
Open letter to eBay.co.uk M.D.
Nov 29, 2007 11:16AM PST

The following message thread with eBay Customer Services is pretty much self explanatory. eBay sucks!


Sent: Thursday, November 29, 2007 2:41 PM

Attn. Mr. D. McCallum, Managing Director.
Dear Mr. McCallum,
May I draw to your attention to a matter of appalling customer service. Your organisation has failed in it's moral and legal obligations, ignored correspondence, refused to respond sensibly and reasonably, failed to answer emails logically and fairly, failed to answer direct questions, failed to deal with reasonable requests for action, prevaricated and attempted to frustrate communication by failing to reply and reply off the point and failed to accept my complaint that this is appalling customer service.

In respect your customer services last message, it was not discussion that was ever necessary, it was action. Had action be taken at the outset the matter could have been simply and quickly resolved. They know all the facts, they have all the evidence - they have just chosen to ignore it.

The complete message thread you may take as additional evidence of just how appalling this customer service actually is. I may also use it in evidence. This is an open letter personally addressed to you and you have opportunity not only to receive it and review it, but to answer in person. Based on past experience your customer services may, however, attempt to stop you receiving my email. Notwithstanding, it is an open letter which I will publish elsewhere.

Yours sincerely,
Bob G.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Tuesday, November 27, 2007 9:18 AM
Subject: IV%ORV047 - Your recent email to eBay Billing (KMM19313260V53010L0KM)


Hello,

Thank you for writing to eBay regarding fee credit of fees.

Regarding your concern, we have fully investigated this issue and have come to a point in which no further discussion is needed until more evidence can be provided. Although future emails from you will be read, unless they contain additional information for review, we may not respond.

Thank you for your cooperation in this matter.

Kind regards,

Elnora D.
eBay Customer Support
____________________


Sent: Sunday, November 25, 2007 9:34 PM

Hello Robbie Smithers,
I believe you have now personally replied three times on this tread an yet you still reply in a manner with is repetative and inane. Had you read the thread you would know this is a ridiculous reply and unacceptable. Please show me where it your terms I have agreed to pay for a listing which contains irreperable errors which render the listing ineffective? And for once when you reply, TRY READING THE THREAD AND DIRECTLY ANSWERING THE QUESTION PLEASE!
Regards, Bob G.
CC Mr. D. McCallum, eBay.co.uk M.D.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, November 25, 2007 7:27 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM19226671V54369L0KM)


Hello,

Thank you for your reply requesting a listing fee credit from eBay.

I'm sorry to learn you've experienced difficulties with your listing.

Please be aware that, if you list an item for sale on eBay and the transaction does not end successfully, we may refund your Final Value Fee. However, the listing fees are non-refundable.

eBay is a business, and listing items for sale on eBay is not free. All sellers are charged a fee to list items using the eBay site, name, and services. When you list an item, you pay for the use of eBay's web site as a market for your item, a market that reaches millions of potential buyers. Listing your item on eBay does not guarantee that the item will sell.

Before you submit your listing to eBay, you are shown a summary of the fees you will be charged. This includes any reserve fees, picture fees and feature fees relating to your item. It is only after you've reviewed these fees that you're able to press submit. Pressing submit means agreeing to the terms and conditions of listing an item and the fees shown.

I understand that this may not be the answer that you had anticipated, but I hope that this information clarifies the matter for you.

Kind regards,

Robbie Smithers
eBay Customer Support
____________________


Sent: Saturday, November 24, 2007 3:45 AM

Not only don't you bother to read what is written, you haven't bothered to reply either...

(This thread is going to provide very interesting material for further reporting & publication, isn't it..?)


Sent: Friday, November 09, 2007 4:31 PM

Hello,
Sorry, but you still haven't bother to read what I wrote, any you have simply sent a computer generated text (which is repeated earlier in this thread and has already been answered). That's unacceptable.
Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Friday, November 09, 2007 2:52 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM18549870V75037L0KM)


Hello Bob,

Thank you for contacting us regarding about the fees charged for item number 300148856251.

Having checked your account, I see that your item did not sell. Please allow me to explain that Listing fees are non-refundable regardless of whether or not the item sells. These includes Insertion Fees as well as optional fees (Gallery Fees, Reserve Price Listing Fees, etc.)

They are charged with every listing submission and cover the cost of the features you use for your item and the space your listing occupies while it's listed on eBay. This is because the services are used for your listings.

When you list an item, you pay to use the eBay website as a market for your item, a market that reaches millions of potential buyers. However, listing your item on eBay does not guarantee that the item will sell.

You could compare a listing on eBay with a classified ad in a newspaper. Like the classifieds section, our site acts as a venue to offer items for sale. All sellers are charged a fee to list an item as they would be to place an ad. Even if their item does not sell, they are responsible for paying for the service provided by the newspaper, or by eBay.

Therefore, the seller is still responsible for the Insertion fees even in situations where a Bidder doesn't complete the sale. However, in those situations the final value fee is refundable.

Also, in situations where you want to relist an item, the Insertion fees will be charged again. However, if the second auction is successful you will get those Insertion fees back.

For more information about the Free relist policy on eBay, please see this web page:

http://pages.ebay.co.uk/help/sell/questions/free-relist.html

For more information about the listing fees on eBay, please see this web page:

http://pages.ebay.co.uk/help/sell/fees.html

I appreciate your patience and understanding in this matter.

Kind regards,

Elnora D.
eBay Customer Support
____________________


Sent: Thursday, November 08, 2007 1:10 PM

Hello,
It would help if you read all, not just part, of my mail Nov. 6th. Out of 12 points I made you have read just the first one - please try reading the second point and you will see your reply is unhelpful. Then please go on and read all 12 points, point by point, consider them accurately and take each and everyone onto account before you reply. Think very carefully when you do so. Thank you, my claim still stands.
Regards, Bob G


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Thursday, November 08, 2007 7:13 AM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM18507201V93658L0KM)


Hello,

Thank you for writing back to us. I understand that the photos of your listing was not displayed correctly.

Upon checking our records, I can confirm that the above said item was listed without a photos on it. Please be informed that the reason why the pictures are not being displayed is because you have uploaded it incorrectly. You have either uploaded the incorrect picture or have removed the picture from the location as soon as you uploaded it.

For your future reference, when you encounter the same problem, all you need to do is remove the current uploaded pictures and upload the correct images.

Here is how to remove pictures from your listing:

1. On your My eBay, click the "Revise" link found on the Action bar.
2. Click the trash can icon on the pictures that have been uploaded on the "Revise Your Listing" page to remove the pictures under "Describe your item".
3. Click the "Save and Continue" button.

Here's how to add pictures:

1. On the Sell Your Item form, under "Describe your item", click on "Add pictures".
2. On the Enhanced tab, click on the "Add Pictures" button.
3. Find your photo in the folders on your computer, double-click so that the file name is in the box and click "Open".
4. Edit your picture or choose any additional options. When you're ready, click "Upload".

I trust that this information is helpful. Please let us know if we can be of further assistance.

Kind regards,

Alec Palmer
eBay Customer Support
____________________


Sent: Tuesday, November 06, 2007 12:43 PM

Hello Robbie Smithers,

NO..!! Again you have not read the thread (despite having responded on it previously on the 22 September 2007). I did not end the listing. I was unable to do anything with the useful with listing because somehow it had a fault in it. Here is a pr

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.2)
Nov 29, 2007 11:21AM PST
http://pages.ebay.co.uk/help/sell/fees.html

I appreciate your patience and understanding in this matter.

Kind regards,

Elnora D.
eBay Customer Support
____________________


Sent: Thursday, November 08, 2007 1:10 PM

Hello,
It would help if you read all, not just part, of my mail Nov. 6th. Out of 12 points I made you have read just the first one - please try reading the second point and you will see your reply is unhelpful. Then please go on and read all 12 points, point by point, consider them accurately and take each and everyone onto account before you reply. Think very carefully when you do so. Thank you, my claim still stands.
Regards, Bob G


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Thursday, November 08, 2007 7:13 AM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM18507201V93658L0KM)


Hello,

Thank you for writing back to us. I understand that the photos of your listing was not displayed correctly.

Upon checking our records, I can confirm that the above said item was listed without a photos on it. Please be informed that the reason why the pictures are not being displayed is because you have uploaded it incorrectly. You have either uploaded the incorrect picture or have removed the picture from the location as soon as you uploaded it.

For your future reference, when you encounter the same problem, all you need to do is remove the current uploaded pictures and upload the correct images.

Here is how to remove pictures from your listing:

1. On your My eBay, click the "Revise" link found on the Action bar.
2. Click the trash can icon on the pictures that have been uploaded on the "Revise Your Listing" page to remove the pictures under "Describe your item".
3. Click the "Save and Continue" button.

Here's how to add pictures:

1. On the Sell Your Item form, under "Describe your item", click on "Add pictures".
2. On the Enhanced tab, click on the "Add Pictures" button.
3. Find your photo in the folders on your computer, double-click so that the file name is in the box and click "Open".
4. Edit your picture or choose any additional options. When you're ready, click "Upload".

I trust that this information is helpful. Please let us know if we can be of further assistance.

Kind regards,

Alec Palmer
eBay Customer Support
____________________


Sent: Tuesday, November 06, 2007 12:43 PM

Hello Robbie Smithers,

NO..!! Again you have not read the thread (despite having responded on it previously on the 22 September 2007). I did not end the listing. I was unable to do anything with the useful with listing because somehow it had a fault in it. Here is a pr
- Collapse -
Open letter to eBay.co.uk M.D. (Pt.3)
Nov 29, 2007 11:23AM PST

If it is wrong, it is wrong, and that is it - the advertiser is entitled not to be charged / not to pay.
11) I am entitled to a fee refund because the listing was faulty, not "fit for purpose", in circumstances beyond my control (it would not allow me to edit / repair it).

Thank you.
Bob G.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Tuesday, November 06, 2007 5:10 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM18416007V25801L0KM)


Hello,

Thank you for your reply. I understand you wish to get refund for your item as you have ended the auction due to error in the listing. Let me check this for you.

I have checked your account and found that you have been charged for listing your item number 300148856251. I understand that you have withdrawn the item from the auction and you find it unfair for the fees charged.

However we regret to inform you that your listing is not eligible for credit, since the listing was live on eBay for several hours and the services you had selected were used during this period.

As you may be aware that the listing fee covers the cost of the features you use for your item and the space your listing occupies while it's listed on eBay. Please understand that eBay regards the listing of items as an advertising service, similar to classified ads in the newspaper. Regardless of whether the item sells, the advertising service has already been performed, which is why the fee associated with it is nonrefundable.

I understand your disappointment with regards to being charged for a simple mistake, however, please be informed that we always recommend our members to review their listing before submitting and also check the listing after submitting by checking their account status page. If this happens in the future, I suggest you end your listing immediately.

We appreciate your cooperation in this matter.

Kind regards,

Robbie Smithers
eBay Customer Support
____________________


Sent: Sunday, November 04, 2007 12:54 PM

Attn. Mr. D. McCallum, Managing Director, copy to Judy Sauders.
2nd CC. Terrence Ansell,
Clearly you have entered into this thread without bothering to read the background or pay attention to the message. My reply to Judy Saunders was very clear - and to the point - your reply is inane an totally off the point. If you cannot respond sensibly, it is best not respond at all. An off topic boilerplate response is just an insult to intelligence. Certainly you should not enter a thread in a careless and naive manner - or is it just deliberate and you are just trying to provarocate and annoy? You wouldn't be the first. My earlier message was addressed to Mr. D. McCallum, your M.D. It would seem appropriate that I re-address this message to him, for eventually it will come to his attention regardless of all your department's attempts to block it. It's becoming increasing newsworthy. Meanwhile, perhaps Judy Sauders would address what I wrote to her.
Regards, Bob G.

----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, November 04, 2007 10:21 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM18327752V75303L0KM)


Hello Bob,

Thank you for writing back to us regarding relisting your item. I appreciate the chance to assist you further.

If your listing ended without a winning buyer or resulted in an Unpaid Item Dispute the first time, you may qualify for a credit by relisting your item. If the item sells the second time, eBay will refund the Insertion Fee for the relisted item.

Here's how to relist your item:

1. Sign into eBay
2. Go to the item page for the ended listing
3. Click "Relist your item"

Please note that there are some general requirements for relisting an item:

- You must relist the item within 90 days of the closing date of the original listing.

- Only the first relisting of an item is eligible for a relisting credit.

- All items relisted in Auction-format and Buy It Now format will be eligible for a relist credit, regardless of format of the original listing.

- You will not qualify for a relist credit if your original listing format was a Classified Ad and you relist the same item as a Classfied Ad again. If you choose to relist your item using the Classified Ad format (regardless of whether the original listing was done in Auction-format, Buy It Now format or Classified Ad format) the insertion fee will be halved.

- Both the original listing and the relisting must be single-quantity not Multiple Items or Dutch Listings.

- The starting price you set for the relisted item must not be greater than that of the original listing.

- The relisted item can't have a reserve price if the original listing did not have one. If it did, the reserve price you set for the relisted item must not be greater than that of the original listing.

- The relisted item must end with a winning buyer. If the item doesn't sell the second time, the Insertion Fee will not be refunded.

If your original listing resulted in an Unpaid Item Dispute, please review the section entitled "If your original listing resulted in an Unpaid Item Dispute" by copying this link into a new browser window:

http://pages.ebay.co.uk/help/sell/questions/free-relist.html

Here are some additional tips to help your relisted item sell. Copy the link into a new browser window to review:

http://cgi5.ebay.co.uk/aw-cgi/eBayISAPI.dll?BetterSeller

I trust this information is helpful and wish you all the best for your future trading on eBay.

Kind regards,

Terrence Ansell
eBay Customer Support
____________________


Sent: Saturday, November 03, 2007 8:31 PM

Hello Judy Saunders,
So, to use your analogy, if I book a classified ad. in a newspaper and they fail to publish it correctly you are suggesting I should still pay for it? Would you? No, I don't think so! Why? Because the "service" requested is not provided. And the same applies here - the listing was not published correctly, hence I did not receive the service.

A newspaper would always offer a corrected re-print of the ad. free of charge. You provided a corrected re-listing (because I re-listed the item - 300148910449 - check it out) but I paid again.

And that is precisely why I am due a refund and why you are obliged to provide it.

And that is what is called fair play, isn't it?
Bob.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Saturday, November 03, 2007 7:07 PM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM18297244V92311L0KM)


Hello Bob,

Thank you for writing back to us with further information regarding the fees charged for the item number 300148856251.

Please be aware that although we may refund your Final Value Fee if your sale is not completed successfully, listing fees are non-refundable. This includes fees for optional listing enhancements such as Gallery, Bold, Reserve Price or Featured listings. You agreed to pay these fees at the time you listed your item.

When you list an item, you pay to use the eBay website as a market for your item, a market that reaches millions of potential buyers. However, listing your item on eBay does not guarantee that the item will sell.

You could compare a listing on eBay with a classified ad in a newspaper. Like the classifieds section, our site acts as a venue to offer items for sale. All sellers are charged a fee to list an item as they would be to place an ad. Even if their item does not sell, they are responsible for paying for the service provided by the newspaper, or by eBay.

I hope this information answers your question. Thank you for using eBay.

Kind regards,

Judy Saunders
eBay Customer Support
____________________


Sent: Friday, November 02, 2007 7:49 PM

Dear Ken Keenan, (C.C. Mr. D. McCallum)
First of all, my message was addressed to your M.D. because of your failure to respond. Customer support have constantly argued and been most unhelpful throughout this issue - then you gave yourselves 30 days to officially adjudicate - which you clearly failed to do. Another attempt to fob me off because had it been officially dealt with I would have received an official reply in time - which I didn't - because you were just trying to get rid of me.

Secondly, what you write is complete rubbish as usual. There is a reported case because I clearly reported it and you lot did nothing to deal with it in a timely fashion. I received no satisfactory "customer support".

Thirdly, the listing was defective - features you charged for were missing - and you were asked to DELETE IT. For my part I had to relist the goods separately because of the defect, so I have paid twice for that space as you call it. You cannot legally charge for a service that is not fit for purpose under English Law and I am within my rights to ask for a credit for something you billed but failed to provide. Besides, if you had the slightest bit of decency you would understand your moral obligation in this respect and act promptly and without prevarication to correct the matter.

My claim stands good and your handling of the complaint is unreasonable. I will not withdraw.

Bob G.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Friday, November 02, 2007 5:14 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM18196814V99563L0KM)


Hello Bob,

Thank you for writing back to us regarding the fees charged on your account for the item 300148856251.

I have checked our database and can confirm that there has been no reported incidents of any such errors occurring with eBay users. I am extremely sorry, but I would not be in a position to grant you a credit for the same.

As you may be aware that the listing fee covers the cost of the features you use for your item and the space your listing occupies while it's listed on eBay. Please understand that when you list your items on eBay, we do incur operational costs and therefore, these charges are applicable even if your item does not sell.

I appriciate your patience and understanding in this matter. If you have any further questions please do not hesitate to contact us again.

Kind regards,

Ken Keenan
eBay Customer Support
____________________


Sent: Wednesday, October 31, 2007 1:32 AM

Mr. Douglas McCallum.
Dear Mr. McCallum,
Your billing department have now had in excess of 30 days to adjudicate and have failed to respond. I now claim judgement in my favour by default. Please ensure that a credit is made to my account promptly. I am sure you will understand that will save us both the bother likely to be caused if I should have to reject your account in order to obtain recompense of this small amount.
Thank you.
Bob G.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Wednesday, September 26, 2007 8:27 AM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM16688664V33142L0KM)


Hello,

Thank you for your email about credit of the fees for the item number 300148856251.

I've forwarded all of the details that you sent to to the relevant department. They are currently researching this issue so hopefully it will be resolved soon.

Investigations like this may take up to 30 days. Usually, the process goes much faster. However, please be assured that we will make every effort, from our end, to resolve the matter as quickly as possible.

We greatly appreciate you patience and understanding.

Kind regards,

Brian Matthews
eBay Customer Support
____________________

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.4)
Nov 29, 2007 11:24AM PST
http://pages.ebay.co.uk/help/sell/questions/free-relist.html

Here are some additional tips to help your relisted item sell. Copy the link into a new browser window to review:

http://cgi5.ebay.co.uk/aw-cgi/eBayISAPI.dll?BetterSeller

I trust this information is helpful and wish you all the best for your future trading on eBay.

Kind regards,

Terrence Ansell
eBay Customer Support
____________________


Sent: Saturday, November 03, 2007 8:31 PM

Hello Judy Saunders,
So, to use your analogy, if I book a classified ad. in a newspaper and they fail to publish it correctly you are suggesting I should still pay for it? Would you? No, I don't think so! Why? Because the "service" requested is not provided. And the same applies here - the listing was not published correctly, hence I did not receive the service.

A newspaper would always offer a corrected re-print of the ad. free of charge. You provided a corrected re-listing (because I re-listed the item - 300148910449 - check it out) but I paid again.

And that is precisely why I am due a refund and why you are obliged to provide it.

And that is what is called fair play, isn't it?
Bob.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Saturday, November 03, 2007 7:07 PM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM18297244V92311L0KM)


Hello Bob,

Thank you for writing back to us with further information regarding the fees charged for the item number 300148856251.

Please be aware that although we may refund your Final Value Fee if your sale is not completed successfully, listing fees are non-refundable. This includes fees for optional listing enhancements such as Gallery, Bold, Reserve Price or Featured listings. You agreed to pay these fees at the time you listed your item.

When you list an item, you pay to use the eBay website as a market for your item, a market that reaches millions of potential buyers. However, listing your item on eBay does not guarantee that the item will sell.

You could compare a listing on eBay with a classified ad in a newspaper. Like the classifieds section, our site acts as a venue to offer items for sale. All sellers are charged a fee to list an item as they would be to place an ad. Even if their item does not sell, they are responsible for paying for the service provided by the newspaper, or by eBay.

I hope this information answers your question. Thank you for using eBay.

Kind regards,

Judy Saunders
eBay Customer Support
____________________


Sent: Friday, November 02, 2007 7:49 PM

Dear Ken Keenan, (C.C. Mr. D. McCallum)
First of all, my message was addressed to your M.D. because of your failure to respond. Customer support have constantly argued and been most unhelpful throughout this issue - then you gave yourselves 30 days to officially adjudicate - which you clearly failed to do. Another attempt to fob me off because had it been officially dealt with I would have received an official reply in time - which I didn't - because you were just trying to get rid of me.

Secondly, what you write is complete rubbish as usual. There is a reported case because I clearly reported it and you lot did nothing to deal with it in a timely fashion. I received no satisfactory "customer support".

Thirdly, the listing was defective - features you charged for were missing - and you were asked to DELETE IT. For my part I had to relist the goods separately because of the defect, so I have paid twice for that space as you call it. You cannot legally charge for a service that is not fit for purpose under English Law and I am within my rights to ask for a credit for something you billed but failed to provide. Besides, if you had the slightest bit of decency you would understand your moral obligation in this respect and act promptly and without prevarication to correct the matter.

My claim stands good and your handling of the complaint is unreasonable. I will not withdraw.

Bob G.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Friday, November 02, 2007 5:14 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM18196814V99563L0KM)


Hello Bob,

Thank you for writing back to us regarding the fees charged on your account for the item 300148856251.

I have checked our database and can confirm that there has been no reported incidents of any such errors occurring with eBay users. I am extremely sorry, but I would not be in a position to grant you a credit for the same.

As you may be aware that the listing fee covers the cost of the features you use for your item and the space your listing occupies while it's listed on eBay. Please understand that when you list your items on eBay, we do incur operational costs and therefore, these charges are applicable even if your item does not sell.

I appriciate your patience and understanding in this matter. If you have any further questions please do not hesitate to contact us again.

Kind regards,

Ken Keenan
eBay Customer Support
____________________


Sent: Wednesday, October 31, 2007 1:32 AM

Mr. Douglas McCallum.
Dear Mr. McCallum,
Your billing department have now had in excess of 30 days to adjudicate and have failed to respond. I now claim judgement in my favour by default. Please ensure that a credit is made to my account promptly. I am sure you will understand that will save us both the bother likely to be caused if I should have to reject your account in order to obtain recompense of this small amount.
Thank you.
Bob G.
- Collapse -
Open letter to eBay.co.uk M.D. (Pt.5)
Nov 29, 2007 11:26AM PST

----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Wednesday, September 26, 2007 8:27 AM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM16688664V33142L0KM)


Hello,

Thank you for your email about credit of the fees for the item number 300148856251.

I've forwarded all of the details that you sent to to the relevant department. They are currently researching this issue so hopefully it will be resolved soon.

Investigations like this may take up to 30 days. Usually, the process goes much faster. However, please be assured that we will make every effort, from our end, to resolve the matter as quickly as possible.

We greatly appreciate you patience and understanding.

Kind regards,

Brian Matthews
eBay Customer Support
____________________


Sent: Monday, September 24, 2007 1:00 AM

Hello,

Sorry, but this is just another obstructive email. I addressed my email to your Managing Director. This is a physical person and he does exist. His name is Douglas McCallum. He is, obviously, contactable and I am sure you are able to communicate with his office.

Why do you now ask me to use ordinary mail, which you know will cost me more that the amount you have already over-billed me, and take up more of my time (beyond the appx. 10 emails I've already had to type) to communicate with a department who may take 30 days to respond? This is not customer service, it's just another attempt to frustrate my reasonable and valid complaint and deny me my rights.

There is no need for this and the fact that you claim this obstructive behaviour it is due to "eBay policies" makes the matter all the worse.

Sarah Jameson - no, I do not comprehend your stand. And the reason that I don't is because I suspect you too are questioning the inhuman manner in which your "eBay policies" say you must treat your customers. I don't expect you can get much job satisfaction from being forced to act unreasonably. In this respect, I am sorry for you. But you can do something about it! As can I when I am in effect being "ripped off" by eBay's policies. I can refuse to accept it, and refuse I do. You may advise your billing department that I do not agree to pay for the "faulty" listing 300148856251. And you may advise your Managing Director as he is the most senior officer in respect of eBay.co.uk activities with ultimate responsibility for all matters.

Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, September 23, 2007 8:24 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16582490V18466L0KM)


Hello,

Thank you for writing back to us. I understand your dissatisfaction as you have been denied credit for your item.

To begin, thank you for your patience in this matter. I can certainly understand how a situation such as this can be frustrating, and your calmness and cordialness are much appreciated.

However, please note that there are certain policies and procedures framed by eBay which we have to abide by. Please understand our standing in such a situation as we are bound with certain eBay policies.

Please understand that I cannot forward your email to a supervisor, but I understand that you want to address your concern to someone from the management. So if you may wish to address issue to a supervisor please address your mail to:

Billing Department
eBay International AG
P.O. Box 9473
Dublin 15
Ireland

Please make sure you include a note describing why you are sending the information, your registered email address, and a contact phone number. Please do not block out the account number, as this information is required in order to investigate this situation.

Once we receive this information, we will look into this matter and contact you. Please note that our investigation may take up to 30 days.

Apologies for any inconvenience caused and hope you might understand my stand in this situation.

Kind regards,

Sarah Jameson
eBay Customer Support
____________________


Sent: Saturday, September 22, 2007 12:56 PM

Hello,
Attn. Managing Director.

06-Sep 10:15:45 Pair of AKG C414B-ULS kits - As New.!! 300148856251
Insertion Fee

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.6)
Nov 29, 2007 11:28AM PST

I promptly asked for your assistance. Ignoring the nonsense relies for a moment and sticking with the pertinent facts, you stated you could not edit the listing / delete the non-displaying photos. Neither could I. Consequently, as you would not and I could not "fix" the problem and the listing without photos was pretty useless, I suggested the simple solution for you to delete the listing altogether and credit back this listing fees. From that moment on your staff have prevaricated using every nonsense argument that they can dream up, including some which just don't hold water (putting it politely).

In summary, you are trying to charge me for a service which you have failed to provide. Accordingly I am quite within my rights not to pay for something I didn't receive as your staff continue to ignore my legal rights (let alone your moral obligations to your customers) I can see that is what it is coming down to and what I, regretfully, shall have to do.

In your last reply you again fail to answer any points I raised previously, but you do accept eBay is a business. Well, it's high time you started behaving like one. Your business turns over $ billions and you make over a $ billion annual nett profit you are prepared to argue to the death over crediting back the equivalent of less than 50 cents for a service which you failed to provide "fit for purpose"? Never, ever, anywhere, anytime have I found a business which behaves so appallingly towards it's customers.

How, Sir, can you personally condone this dreadful behaviour?

Yours, very disappointedly...


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Saturday, September 22, 2007 10:51 AM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM16519695V68592L0KM)


Hello,

Thank you for your email requesting a listing fee credit from eBay.

I'm sorry to learn you've experienced difficulties with your listing. F

Please be aware that, if you list an item for sale on eBay and the transaction does not end successfully, we may refund your Final Value Fee. However, the listing fees are non-refundable.

eBay is a business, and listing items for sale on eBay is not free. All sellers are charged a fee to list items using the eBay site, name, and services. When you list an item, you pay for the use of eBay's web site as a market for your item, a market that reaches millions of potential buyers. Listing your item on eBay does not guarantee that the item will sell.

Before you submit your listing to eBay, you are shown a summary of the fees you will be charged. This includes any reserve fees, picture fees and feature fees relating to your item. It is only after you've reviewed these fees that you're able to press submit. Pressing submit means agreeing to the terms and conditions of listing an item and the fees shown.

I understand that this may not be the answer that you had anticipated, but I hope that this information clarifies the matter for you.

Kind regards,

Robbie Smithers
eBay Customer Support
____________________
____________________

Original Message Follows:
-------------------------

Hello,
Sorry, but to say you cannot end listings (early) is a clear misappropriation of the facts - you can and you do cancel listings on a regular basis. It is very wrong of you to pretend this is not the case.

Secondly, to attempt to blame this fault on the operating system is a very poor show and completely out of order. You know full well that your system is intended to be compatible with W98 and there is nothing to indicate otherwise anywhere. In deed it IS compatible in all cases BUT it cannot deal with an error held within YOUR embedded Java.

Likewise IE6 is not an outdated browser as you claim - IE6 is still widely
in use.

With the greatest of respect, you should read your own web pages before you start making such comments (especially as you send me a mail previously suggesting Mozilla or NETSCAPE!!!) :-

" eBay supports Microsoft Internet Explorer 6 or higher, Mozilla Firefox 1.5 or higher, or Apple Safari.2 or higher. These browsers are widely used, and their manufacturers provide continual security updates. Netscape Navigator is no longer supported by eBay. eBay is currently not supporting advanced functionality on the Opera browser. "

I have said already that I feel your customer service on this occasion
is
the worst I have ever seen. So now I want to escalate this as a general complaint to your Managing Director. Kindly ensure that you copy this message and complete thread to him in person. I ask for your help with what is CLEARLY an error embedded deep in this particular listing and I get NO HELP WHATSOEVER. I am a customer, a long time eBay seller, who contributes to your very existence. It is your attitude that makes people HATE eBay. When I ask for help, you give me hassle. What kind of customer support is that?

I am amazed at the lengths you will go to to be uncooperative and to prevaricate over 22 pence - it is pathetic, immoral and illegal. Yes illegal - you have a legal obligation to provide the service you charge for and you have not. I am not satisfied.

And I find your last remark unnecessarily condescending in the circumstances.

Yours, disgustedly...


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Thursday, September 20, 2007 3:27 PM
Subject: GS%ORC051 - Your recent email to eBay Technical Support
(KMM16453270V38805L0KM)


Hello,

Thank you for writing back to us. I apologise for the delay in responding and I am sorry for any inconvenience caused to you with uploading pictures on your item number 300148856251.

Firstly, I am sorry for the previous miscommunication advising you to install the Internet Explorer 7 browser which is not compatible on Windows 98. Please note that due to eBay's privacy and security policies, we do not have the necessary privileges to edit or end your listing early.

Now, coming back to the problems you were facing while uploading pictures on your listing was because you were using the Windows 98 operating system. You may be able to use Windows 98 on eBay; however, in order to provide you the best buying and selling experience, eBay uses the improved technology only available in the latest versions of web browsers. If you continue to use older operating systems that use outdated browsers, you may notice that some functions and features you use on eBay will stop working as changes are made to the eBay site.

Also, Microsoft is retiring extended support for the Windows 98 operating system because it is outdated and can expose customers to security risks. You can find out more information about this on the Microsoft's website at:

http://www.microsoft.com/windows/support/endofsupport.mspx

Please note that eBay recommends Microsoft Internet Explorer 6 and Windows XP Service Pack 2. So, we strongly suggest that you use the Windows XP SP2 operating system.

Thank you for your understanding in this matter. I sincerely hope your eBay purchases/sales run more smoothly in the future.

Kind regards,

Ramon F.
eBay Customer Support
____________________


Sent: Wednesday, September 19, 2007 12:58 PM

Hello,
Sorry, your onsite engineers clearly are not paying attention. Had they done so, they would realise that IE.7 is incompatible with W98. Nor do I need Modzilla or Netscape - my present browser works just fine in all normal circumstances. Notwithstanding, this still doesn't solve the original issue. You were advised promptly that the original listing was not displaying photos and that I could not correct it. I paid for the listing and the additional photo but I did not receive the service. That is not my fault and you can clearly see no photos are displayed. Your staff said that they could not edit the listing / delete the non-displaying photos. You have a responsibility to provide what you have charged for - in this case you have not. That is why I asked you from early on to delete the listing and credit back the listing fee. This was a fair and equitable solution and one which could have easily be actioned in a timely fashion. But you have let me down very badly and I don't feel that is acceptable. Do you?
Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Wednesday, September 19, 2007 11:36 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16381635V5188L0KM)


Hello,

Thank you for contacting us again regarding the problems faced while trying to edit listings on eBay. I apologise for the delay in responding.

I understand your concern regarding the problems faced while editing your listings on eBay and had a chat with our onsite engineers about the issue you are facing. Please note that they could not reproduce the issue at their end and has suggested the following:

1. Uninstall your current browser and install IE7
2. Try other browsers like FireFox or Netscape

Uninstall IE6:

1. Make sure Internet Explorer 6 SP1 is not running.
2. Click Start, point to Settings, and then click Control Panel. (In Windows XP, click Start and then click Control Panel.)
3. Double-click Add/Remove Programs.
4. Select Microsoft Internet Explorer 6 SP 1.
5. Click Add/Remove (Change/Remove in Windows 2000 and Windows XP).

The latest version of Internet Explorer 7 is available from:

http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

This link leads to a page where you can download Internet Explorer 7 Service Pack 1 or 2. This Service Pack includes a full installation of Internet Explorer 7, so you will be able to use it to upgrade an older version of Internet Explorer.

Other browsers

Please note that in order to use FireFox browser, please download the file from the following location:

http://www.mozilla.org/products/firefox/all

and, for Netscape please click the link provided below:

http://browser.netscape.com/ns8/download/archive72x.jsp

I hope this information answers your question. Please feel free to contact us again, if you have any concerns or questions.

Kind regards,

Adam Murphy
eBay Customer Support
____________________


Sent: Tuesday, September 18, 2007 9:27 AM

Hello,
Sorry, but this is the very worst customer service I have ever seen from eBay. I have already given you this information previously, to ask for it again rather than reading the thread is just plain lazy and unnecessarily unhelpful. I will repeat it - under duress - and state for the record that I now consider eBay's service in this case to have breached the level of unacceptability and so I am now elevating this matter to that of a formal complaint in the way this has been handled.

1. IE6
1a. 6.0.2800.1106 (with all critical updates)
2. not relevant, but BT Internet
2a. n/a
3. Broadband
4. Win 98
5. No
6. " Microsoft Internet Explorer has encountered a problem and needs to
close."
7. http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ReviseListing&itemid=300148856251
8. Yes
9. monkiebusiness
10. trying to revise/edit the listing to correct the non-display of photos

Because of your tardiness, the listing has now ended (with no chance of selling the items) - yes, you have taken more than 10 days of time wasting unhelpful responses and you still have not dealt with the original complaint which was provided to you immediately upon listing when the problem became apparent. I'm sorry, I'm not impressed.

Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Tuesday, September 18, 2007 3:34 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16373385V82881L0KM)


Hello,

Thank you for writing back to us with regard to your inability to edit your listing.

I understand how this situation might be frustrating you as we want you to have the best possible experience while using eBay. Please understand that we will be needing the information as outlined below to verify the reason why you can't edit your listing. The details you will be sending is important for us to help resolve the problem you are facing right now. Therefore, may I request more patience from you as we ask you to reply with the information below.

1. What browser (and browser version) are you using (e.g. Internet Explorer 5.5, etc) ?
1a. If you use IE6, please give the exact Version no, you will find this by opening a new browser and going to "Help" and "About Internet Explorer."
2. Which ISP (internet service provider) and which offer from that ISP (if relevant)?
2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive?
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error?

Thank you for your cooperation. We look forward to your response so that we can resolve this matter as soon as possible.

Kind regards,

Emily Collins
eBay Customer Support
____________________

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.7)
Nov 29, 2007 11:30AM PST
http://www.microsoft.com/windows/support/endofsupport.mspx

Please note that eBay recommends Microsoft Internet Explorer 6 and Windows XP Service Pack 2. So, we strongly suggest that you use the Windows XP SP2 operating system.

Thank you for your understanding in this matter. I sincerely hope your eBay purchases/sales run more smoothly in the future.

Kind regards,

Ramon F.
eBay Customer Support
____________________


Sent: Wednesday, September 19, 2007 12:58 PM

Hello,
Sorry, your onsite engineers clearly are not paying attention. Had they done so, they would realise that IE.7 is incompatible with W98. Nor do I need Modzilla or Netscape - my present browser works just fine in all normal circumstances. Notwithstanding, this still doesn't solve the original issue. You were advised promptly that the original listing was not displaying photos and that I could not correct it. I paid for the listing and the additional photo but I did not receive the service. That is not my fault and you can clearly see no photos are displayed. Your staff said that they could not edit the listing / delete the non-displaying photos. You have a responsibility to provide what you have charged for - in this case you have not. That is why I asked you from early on to delete the listing and credit back the listing fee. This was a fair and equitable solution and one which could have easily be actioned in a timely fashion. But you have let me down very badly and I don't feel that is acceptable. Do you?
Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Wednesday, September 19, 2007 11:36 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16381635V5188L0KM)


Hello,

Thank you for contacting us again regarding the problems faced while trying to edit listings on eBay. I apologise for the delay in responding.

I understand your concern regarding the problems faced while editing your listings on eBay and had a chat with our onsite engineers about the issue you are facing. Please note that they could not reproduce the issue at their end and has suggested the following:

1. Uninstall your current browser and install IE7
2. Try other browsers like FireFox or Netscape

Uninstall IE6:

1. Make sure Internet Explorer 6 SP1 is not running.
2. Click Start, point to Settings, and then click Control Panel. (In Windows XP, click Start and then click Control Panel.)
3. Double-click Add/Remove Programs.
4. Select Microsoft Internet Explorer 6 SP 1.
5. Click Add/Remove (Change/Remove in Windows 2000 and Windows XP).

The latest version of Internet Explorer 7 is available from:

http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

This link leads to a page where you can download Internet Explorer 7 Service Pack 1 or 2. This Service Pack includes a full installation of Internet Explorer 7, so you will be able to use it to upgrade an older version of Internet Explorer.

Other browsers

Please note that in order to use FireFox browser, please download the file from the following location:

http://www.mozilla.org/products/firefox/all

and, for Netscape please click the link provided below:

http://browser.netscape.com/ns8/download/archive72x.jsp

I hope this information answers your question. Please feel free to contact us again, if you have any concerns or questions.

Kind regards,

Adam Murphy
eBay Customer Support
____________________


Sent: Tuesday, September 18, 2007 9:27 AM

Hello,
Sorry, but this is the very worst customer service I have ever seen from eBay. I have already given you this information previously, to ask for it again rather than reading the thread is just plain lazy and unnecessarily unhelpful. I will repeat it - under duress - and state for the record that I now consider eBay's service in this case to have breached the level of unacceptability and so I am now elevating this matter to that of a formal complaint in the way this has been handled.

1. IE6
1a. 6.0.2800.1106 (with all critical updates)
2. not relevant, but BT Internet
2a. n/a
3. Broadband
4. Win 98
5. No
6. " Microsoft Internet Explorer has encountered a problem and needs to
close."
7. http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ReviseListing&itemid=300148856251
8. Yes
9. monkiebusiness
10. trying to revise/edit the listing to correct the non-display of photos

Because of your tardiness, the listing has now ended (with no chance of selling the items) - yes, you have taken more than 10 days of time wasting unhelpful responses and you still have not dealt with the original complaint which was provided to you immediately upon listing when the problem became apparent. I'm sorry, I'm not impressed.

Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Tuesday, September 18, 2007 3:34 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16373385V82881L0KM)


Hello,

Thank you for writing back to us with regard to your inability to edit your listing.

I understand how this situation might be frustrating you as we want you to have the best possible experience while using eBay. Please understand that we will be needing the information as outlined below to verify the reason why you can't edit your listing. The details you will be sending is important for us to help resolve the problem you are facing right now. Therefore, may I request more patience from you as we ask you to reply with the information below.

1. What browser (and browser version) are you using (e.g. Internet Explorer 5.5, etc) ?
1a. If you use IE6, please give the exact Version no, you will find this by opening a new browser and going to "Help" and "About Internet Explorer."
2. Which ISP (internet service provider) and which offer from that ISP (if relevant)?
2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive?
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error?

Thank you for your cooperation. We look forward to your response so that we can resolve this matter as soon as possible.

Kind regards,

Emily Collins
eBay Customer Support
____________________


Sent: Monday, September 17, 2007 2:35 PM

Hello,
I've already provided you with the relevant info as you request if you would care to read the earlier messages in the thread. If you have tried to reproduce the error you will know that, won't you. Or is this just another attempt at to create frustration whilst trying to wriggle out of your responsibility? If you want to see the error display exactly as is happens, you are most welcome to come here and sit at my PC and see it - it takes just a few seconds to demonstrate. Otherwise credit my 22p and delete the listing please.
Thanks.
- Collapse -
Open letter to eBay.co.uk M.D. (Pt.8)
Nov 29, 2007 11:31AM PST

3. Double-click Add/Remove Programs.
4. Select Microsoft Internet Explorer 6 SP 1.
5. Click Add/Remove (Change/Remove in Windows 2000 and Windows XP).

The latest version of Internet Explorer 7 is available from:

http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

This link leads to a page where you can download Internet Explorer 7 Service Pack 1 or 2. This Service Pack includes a full installation of Internet Explorer 7, so you will be able to use it to upgrade an older version of Internet Explorer.

Other browsers

Please note that in order to use FireFox browser, please download the file from the following location:

http://www.mozilla.org/products/firefox/all

and, for Netscape please click the link provided below:

http://browser.netscape.com/ns8/download/archive72x.jsp

I hope this information answers your question. Please feel free to contact us again, if you have any concerns or questions.

Kind regards,

Adam Murphy
eBay Customer Support
____________________


Sent: Tuesday, September 18, 2007 9:27 AM

Hello,
Sorry, but this is the very worst customer service I have ever seen from eBay. I have already given you this information previously, to ask for it again rather than reading the thread is just plain lazy and unnecessarily unhelpful. I will repeat it - under duress - and state for the record that I now consider eBay's service in this case to have breached the level of unacceptability and so I am now elevating this matter to that of a formal complaint in the way this has been handled.

1. IE6
1a. 6.0.2800.1106 (with all critical updates)
2. not relevant, but BT Internet
2a. n/a
3. Broadband
4. Win 98
5. No
6. " Microsoft Internet Explorer has encountered a problem and needs to
close."
7. http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ReviseListing&itemid=300148856251
8. Yes
9. monkiebusiness
10. trying to revise/edit the listing to correct the non-display of photos

Because of your tardiness, the listing has now ended (with no chance of selling the items) - yes, you have taken more than 10 days of time wasting unhelpful responses and you still have not dealt with the original complaint which was provided to you immediately upon listing when the problem became apparent. I'm sorry, I'm not impressed.

Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Tuesday, September 18, 2007 3:34 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16373385V82881L0KM)


Hello,

Thank you for writing back to us with regard to your inability to edit your listing.

I understand how this situation might be frustrating you as we want you to have the best possible experience while using eBay. Please understand that we will be needing the information as outlined below to verify the reason why you can't edit your listing. The details you will be sending is important for us to help resolve the problem you are facing right now. Therefore, may I request more patience from you as we ask you to reply with the information below.

1. What browser (and browser version) are you using (e.g. Internet Explorer 5.5, etc) ?
1a. If you use IE6, please give the exact Version no, you will find this by opening a new browser and going to "Help" and "About Internet Explorer."
2. Which ISP (internet service provider) and which offer from that ISP (if relevant)?
2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive?
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error?

Thank you for your cooperation. We look forward to your response so that we can resolve this matter as soon as possible.

Kind regards,

Emily Collins
eBay Customer Support
____________________


Sent: Monday, September 17, 2007 2:35 PM

Hello,
I've already provided you with the relevant info as you request if you would care to read the earlier messages in the thread. If you have tried to reproduce the error you will know that, won't you. Or is this just another attempt at to create frustration whilst trying to wriggle out of your responsibility? If you want to see the error display exactly as is happens, you are most welcome to come here and sit at my PC and see it - it takes just a few seconds to demonstrate. Otherwise credit my 22p and delete the listing please.
Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, September 16, 2007 10:33 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16290423V73774L0KM)


Hello,

Thank you for writing back to eBay Customer Support. I understand that Your browser crashes when you try to edit the listing.

I can understand your frustration this issue may have caused. Please understand that we tried to replicate the issue However, unfortunately, we were not able to reproduce the issue that you have mentioned. Hence, we will need more information from you in order to investigate further, so please write back to us with the following information:

1. What browser (and browser version) are you using (e.g. Internet Explorer 5.5, etc) ?
1a. If you use IE6, please give the exact Version no, you will find this by opening a new browser and going to "Help" and "About Internet Explorer."
2. Which ISP (internet service provider) and which offer from that ISP (if relevant)?
2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive?
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error?

Thank you for your cooperation. We look forward to your response so that we can resolve this matter as soon as possible.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________


Sent: Saturday, September 15, 2007 12:53 PM

Hello Timmy Mathews,
Sorry, but it's NOT a problem with my browser (IE.6) - it's a Java script problem! As I have said before, there is a code error - a glitch - within this specific eBay listing. I don't know why it is that you cannot get this point. Something has at some time, somewhere, caused the Java script running on that page to upload to your server something erroneous. (Hence no photo's show.) When I try to edit that, Java tries to download the error to my browser - my browser sees the error, considers it dangerous, halts the download, stops the page running, generates an error message and insists to close - hence dumping the page - as a means of protecting inself from something it sees as nasty. THIS IS A NORMAL IE.6 PROTECTION FUNCTION, NOT SOMETHING WRONG WITH MY BROWSER!

In my last message I asked you if you had tried to edit/revise this listing - you did not reply, so it seems pretty clear you haven't.

I repeat my request - please delete the listing and credit back the 22p listing fee to my account. That WILL clear the problem once and for all. I have previously said, I consider you have a legal an moral responsibility. You have provided a service which is not fit for purpose - a "faulty" listing. I respectfully suggest you take this to an officer in authority (your company secretary or managing director, for example) and request they honour their legal obligations.

Thanks.

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.9)
Nov 29, 2007 11:32AM PST

3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive?
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error?

Thank you for your cooperation. We look forward to your response so that we can resolve this matter as soon as possible.

Kind regards,

Emily Collins
eBay Customer Support
____________________


Sent: Monday, September 17, 2007 2:35 PM

Hello,
I've already provided you with the relevant info as you request if you would care to read the earlier messages in the thread. If you have tried to reproduce the error you will know that, won't you. Or is this just another attempt at to create frustration whilst trying to wriggle out of your responsibility? If you want to see the error display exactly as is happens, you are most welcome to come here and sit at my PC and see it - it takes just a few seconds to demonstrate. Otherwise credit my 22p and delete the listing please.
Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, September 16, 2007 10:33 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16290423V73774L0KM)


Hello,

Thank you for writing back to eBay Customer Support. I understand that Your browser crashes when you try to edit the listing.

I can understand your frustration this issue may have caused. Please understand that we tried to replicate the issue However, unfortunately, we were not able to reproduce the issue that you have mentioned. Hence, we will need more information from you in order to investigate further, so please write back to us with the following information:

1. What browser (and browser version) are you using (e.g. Internet Explorer 5.5, etc) ?
1a. If you use IE6, please give the exact Version no, you will find this by opening a new browser and going to "Help" and "About Internet Explorer."
2. Which ISP (internet service provider) and which offer from that ISP (if relevant)?
2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive?
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error?

Thank you for your cooperation. We look forward to your response so that we can resolve this matter as soon as possible.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________


Sent: Saturday, September 15, 2007 12:53 PM

Hello Timmy Mathews,
Sorry, but it's NOT a problem with my browser (IE.6) - it's a Java script problem! As I have said before, there is a code error - a glitch - within this specific eBay listing. I don't know why it is that you cannot get this point. Something has at some time, somewhere, caused the Java script running on that page to upload to your server something erroneous. (Hence no photo's show.) When I try to edit that, Java tries to download the error to my browser - my browser sees the error, considers it dangerous, halts the download, stops the page running, generates an error message and insists to close - hence dumping the page - as a means of protecting inself from something it sees as nasty. THIS IS A NORMAL IE.6 PROTECTION FUNCTION, NOT SOMETHING WRONG WITH MY BROWSER!

In my last message I asked you if you had tried to edit/revise this listing - you did not reply, so it seems pretty clear you haven't.

I repeat my request - please delete the listing and credit back the 22p listing fee to my account. That WILL clear the problem once and for all. I have previously said, I consider you have a legal an moral responsibility. You have provided a service which is not fit for purpose - a "faulty" listing. I respectfully suggest you take this to an officer in authority (your company secretary or managing director, for example) and request they honour their legal obligations.

Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Saturday, September 15, 2007 10:34 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16276923V47822L0KM)


Hello,

Thank you for taking the time to write back to eBay regarding the crashing of your browser. I apologise for the delay in responding.

As our previous responses did not help you out, I would suggest you to reinstall your browser.

How to uninstall:

1. Make sure Internet Explorer 6 SP1 is not running.
2. Click Start, point to Settings, and then click Control Panel. (In
Windows XP, click Start and then click Control Panel.)
3. Double-click Add/Remove Programs.
4. Select Microsoft Internet Explorer 6 SP 1.
5. Click Add/Remove (Change/Remove in Windows 2000 and Windows XP).

The latest version of Internet Explorer 6 is available from:


http://www.microsoft.com/windows/ie/ie6/downloads/critical/ie6sp1/default.mspx

This link leads to a page where you can download Internet Explorer 6 Service Pack 1. This Service Pack includes a full installation of Internet Explorer 6, so you will be able to use it to upgrade an older version of Internet Explorer.

I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________


Sent: Friday, September 14, 2007 10:25 AM

Hello,
Thank you for your reply. Firstly let me say that I have no firewall or anti-virus software installed.

The IE Options you request are enabled. I am running an earlier version of Java which is correct for my PC set-up. That version of Java runs just fine in all normal circumstances - for example all my other eBay listings and other applications which I use running Java script. The only problem I have is with this particular listing. (Java will auto-update if it requires a later version for any reason and a screen message is produced - I get no messages, so there is no Java call for update.)

You say you cannot replicate the problem - to replicate the problem you have to edit or revise the listing. An earlier operative said you cannot revise this listing, hence, if that is true, I don't see how you can have tried to replicate it? Nevertheless, if you have tried to edit or revise the listing, then presumable you could delete the non-displaying photos and correct the problem?

It MIGHT be possible to edit this listing using the "old style listing format" (non-Java) but I see this option is now removed, so I cannot access it to try.

Otherwise, we are no further forward after some six or more emails all because of your reluctance to credit back 22pence and delete the listing. That seems a bit mean to me for what is an obvious solution to a tiresome problem beyond my control.

Thanks.

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.10)
Nov 29, 2007 11:34AM PST

2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive?
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error?

Thank you for your cooperation. We look forward to your response so that we can resolve this matter as soon as possible.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________


Sent: Saturday, September 15, 2007 12:53 PM

Hello Timmy Mathews,
Sorry, but it's NOT a problem with my browser (IE.6) - it's a Java script problem! As I have said before, there is a code error - a glitch - within this specific eBay listing. I don't know why it is that you cannot get this point. Something has at some time, somewhere, caused the Java script running on that page to upload to your server something erroneous. (Hence no photo's show.) When I try to edit that, Java tries to download the error to my browser - my browser sees the error, considers it dangerous, halts the download, stops the page running, generates an error message and insists to close - hence dumping the page - as a means of protecting inself from something it sees as nasty. THIS IS A NORMAL IE.6 PROTECTION FUNCTION, NOT SOMETHING WRONG WITH MY BROWSER!

In my last message I asked you if you had tried to edit/revise this listing - you did not reply, so it seems pretty clear you haven't.

I repeat my request - please delete the listing and credit back the 22p listing fee to my account. That WILL clear the problem once and for all. I have previously said, I consider you have a legal an moral responsibility. You have provided a service which is not fit for purpose - a "faulty" listing. I respectfully suggest you take this to an officer in authority (your company secretary or managing director, for example) and request they honour their legal obligations.

Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Saturday, September 15, 2007 10:34 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16276923V47822L0KM)


Hello,

Thank you for taking the time to write back to eBay regarding the crashing of your browser. I apologise for the delay in responding.

As our previous responses did not help you out, I would suggest you to reinstall your browser.

How to uninstall:

1. Make sure Internet Explorer 6 SP1 is not running.
2. Click Start, point to Settings, and then click Control Panel. (In
Windows XP, click Start and then click Control Panel.)
3. Double-click Add/Remove Programs.
4. Select Microsoft Internet Explorer 6 SP 1.
5. Click Add/Remove (Change/Remove in Windows 2000 and Windows XP).

The latest version of Internet Explorer 6 is available from:


http://www.microsoft.com/windows/ie/ie6/downloads/critical/ie6sp1/default.mspx

This link leads to a page where you can download Internet Explorer 6 Service Pack 1. This Service Pack includes a full installation of Internet Explorer 6, so you will be able to use it to upgrade an older version of Internet Explorer.

I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________


Sent: Friday, September 14, 2007 10:25 AM

Hello,
Thank you for your reply. Firstly let me say that I have no firewall or anti-virus software installed.

The IE Options you request are enabled. I am running an earlier version of Java which is correct for my PC set-up. That version of Java runs just fine in all normal circumstances - for example all my other eBay listings and other applications which I use running Java script. The only problem I have is with this particular listing. (Java will auto-update if it requires a later version for any reason and a screen message is produced - I get no messages, so there is no Java call for update.)

You say you cannot replicate the problem - to replicate the problem you have to edit or revise the listing. An earlier operative said you cannot revise this listing, hence, if that is true, I don't see how you can have tried to replicate it? Nevertheless, if you have tried to edit or revise the listing, then presumable you could delete the non-displaying photos and correct the problem?

It MIGHT be possible to edit this listing using the "old style listing format" (non-Java) but I see this option is now removed, so I cannot access it to try.

Otherwise, we are no further forward after some six or more emails all because of your reluctance to credit back 22pence and delete the listing. That seems a bit mean to me for what is an obvious solution to a tiresome problem beyond my control.

Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Friday, September 14, 2007 1:00 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16228796V28013L0KM)


Hello,

Thank you for taking the time to write back to eBay regarding the browser crashing when you try to edit the listing. I apologise for the delay in responding.

Unfortunately, we were not able to replicate and reproduce the issue that you have mentioned. Hence, there are a few settings on your browser that you may want to check. These settings are sometimes different than would be needed for other, more static, web pages.

You will want to enable Java, SSL 2.0 and SSL 3.0.
1. Click "Tools" --"Internet Options".
2. Select the Advanced Tab, and scroll down to "Java (Sun)".
3. Check the box next to the "Use Java 2" version .
4. Scroll down to "Scripting of Java applets".
5. You will also want to scroll down to "Security" to enable SSL 2.0, SSL 3.0.
6. Make sure they are checked.
7. Next, select the Security Tab, and select the "Custom Level" button.
8. Make sure the "Enable" radio button is checked.
9. Click OK to save your preference.

First party and session cookies should also be allowed.
1. Click on the Privacy Tab.
2. Click the Advanced button.
3. Make sure both accept radio buttons are selected even if they are greyed out.
4. If not then they can be selected by checking 'override automatic cookie handling'.

Furthermore, other members in your situation have found that the problem they're having is the result of their firewall or anti-virus software. This may be the case for you, as well. Because there are so many different kinds of software available, we can't provide specific support for each of them. Therefore, I recommend you consult the help files and documentation for your firewall, or contact the firewall manufacturer for additional information.

In addition, some members have found they have two firewalls in place. For example, Windows XP Service Pack 2 has a built-in firewall that may be operating in addition to another firewall you have installed. Often having two firewalls operating simultaneously can cause problems with certain eBay functions, such as installing eBay-specific software. Please consult the help files and documentation for your firewall, or contact the firewall manufacturer for additional information.

I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.11)
Nov 29, 2007 11:36AM PST

3. Double-click Add/Remove Programs.
4. Select Microsoft Internet Explorer 6 SP 1.
5. Click Add/Remove (Change/Remove in Windows 2000 and Windows XP).

The latest version of Internet Explorer 6 is available from:


http://www.microsoft.com/windows/ie/ie6/downloads/critical/ie6sp1/default.mspx

This link leads to a page where you can download Internet Explorer 6 Service Pack 1. This Service Pack includes a full installation of Internet Explorer 6, so you will be able to use it to upgrade an older version of Internet Explorer.

I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________


Sent: Friday, September 14, 2007 10:25 AM

Hello,
Thank you for your reply. Firstly let me say that I have no firewall or anti-virus software installed.

The IE Options you request are enabled. I am running an earlier version of Java which is correct for my PC set-up. That version of Java runs just fine in all normal circumstances - for example all my other eBay listings and other applications which I use running Java script. The only problem I have is with this particular listing. (Java will auto-update if it requires a later version for any reason and a screen message is produced - I get no messages, so there is no Java call for update.)

You say you cannot replicate the problem - to replicate the problem you have to edit or revise the listing. An earlier operative said you cannot revise this listing, hence, if that is true, I don't see how you can have tried to replicate it? Nevertheless, if you have tried to edit or revise the listing, then presumable you could delete the non-displaying photos and correct the problem?

It MIGHT be possible to edit this listing using the "old style listing format" (non-Java) but I see this option is now removed, so I cannot access it to try.

Otherwise, we are no further forward after some six or more emails all because of your reluctance to credit back 22pence and delete the listing. That seems a bit mean to me for what is an obvious solution to a tiresome problem beyond my control.

Thanks.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Friday, September 14, 2007 1:00 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16228796V28013L0KM)


Hello,

Thank you for taking the time to write back to eBay regarding the browser crashing when you try to edit the listing. I apologise for the delay in responding.

Unfortunately, we were not able to replicate and reproduce the issue that you have mentioned. Hence, there are a few settings on your browser that you may want to check. These settings are sometimes different than would be needed for other, more static, web pages.

You will want to enable Java, SSL 2.0 and SSL 3.0.
1. Click "Tools" --"Internet Options".
2. Select the Advanced Tab, and scroll down to "Java (Sun)".
3. Check the box next to the "Use Java 2" version .
4. Scroll down to "Scripting of Java applets".
5. You will also want to scroll down to "Security" to enable SSL 2.0, SSL 3.0.
6. Make sure they are checked.
7. Next, select the Security Tab, and select the "Custom Level" button.
8. Make sure the "Enable" radio button is checked.
9. Click OK to save your preference.

First party and session cookies should also be allowed.
1. Click on the Privacy Tab.
2. Click the Advanced button.
3. Make sure both accept radio buttons are selected even if they are greyed out.
4. If not then they can be selected by checking 'override automatic cookie handling'.

Furthermore, other members in your situation have found that the problem they're having is the result of their firewall or anti-virus software. This may be the case for you, as well. Because there are so many different kinds of software available, we can't provide specific support for each of them. Therefore, I recommend you consult the help files and documentation for your firewall, or contact the firewall manufacturer for additional information.

In addition, some members have found they have two firewalls in place. For example, Windows XP Service Pack 2 has a built-in firewall that may be operating in addition to another firewall you have installed. Often having two firewalls operating simultaneously can cause problems with certain eBay functions, such as installing eBay-specific software. Please consult the help files and documentation for your firewall, or contact the firewall manufacturer for additional information.

I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.12)
Nov 29, 2007 11:38AM PST

Sent: Wednesday, September 12, 2007 2:08 PM

Hello,
The problem is still there.
The item No. is 300148856251
The page is accessed via the hyperlink:
http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?UserItemVerification&item=300148856251&SourcePage=ViewItem

It will then TRY to load the following page:
http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ReviseListing&itemid=300148856251

Before it has completed loading the page it causes and IE fault which halts the loading of the page, generates an error message and requires IE to be shutdown.

This is not normal. I have other listings on the go which all work normally. It is this listing only. You can see there are no photo's being displayed, only blanked out boxes indicating where they should have been.

(If you can accept an email attachment, if you wish, I can send you a screenshot of the error message as it pops up.)

Thank you.

----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Wednesday, September 12, 2007 12:55 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16168119V98070L0KM)


Hello,

Thank you for your email requesting a billing credit in relation to your item on which the pictures were not displayed.

I'm afraid we haven't been able to reproduce the problem you're describing. Therefore we are unable to issue a credit for the related fees. However, if you experience these difficulties again please send us the following so that we can investigate further:

- item number
- URL (web address) of the page where the problem is occurring

In addition, if you know of other members who are having the same difficulties, please encourage them to contact us with these details as well.

I realise that this may not be the answer that you had anticipated, but I hope that it clarifies our position for you.

Kind regards,

Keith Marsh
eBay Customer Support
____________________

The whole world can talk for free! Find out more at www.skype.com
____________________


Original Message Follows:
-------------------------
12/09/07 10:31

Hello,
Sorry, but I really have seen enough of your "computer generated" resolution suggestions. None of which are very helpful NOR WILL THEY SOLVE THE PROBLEM. I have already told you the problem relates to an embedded code error within the Java script that is running IN YOUR WEB PAGE. There is NOTHING WHATSOEVER that my PC and system can do about this. Take it to your IT experts if you don't believe me!! But please don't keep sending me computer generated suggestions if you are not an expert yourself. It's just a waste of time for both of us.

This is the 4th suggestion you have made which gets us nowhere. I have already advised you that the obvious thing to do here is for you to delete the listing and credit back to my account the listing fees. THE PROBLEM IS NOT OF MY MAKING AND I CANNOT FIX IT regardless of what you suggest. Deleting the listing and crediting back the fees is the common sense thing to do. Jesus, it's just a few pence - there is no need to spend so much time avoiding a minor credit - don't be so tight fisted...!! It was just 22pence if I recall correctly.

So please do apply some common sense to the issue, then it can be easily resolved once and for all. Delete the listing and credit the fees please.

Thank you.

----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Wednesday, September 12, 2007 6:11 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16153310V73903L0KM)


Hello,

Thank you for writing back to eBay Customer Support. I understand that your browser crashes when you try to revise the item.

I can understand your frustration this issue may have caused. Here are few things that you might try to resolve this issue:

-Perform a scan for Spyware. This is probably the most common cause for unexpected crashes in IE.

-Perform a virus scan. This is less likely than spyware to specifically cause Internet Explorer crashes. However in certain circumstances they might be the culprit.

-If you're running Windows XP, try running the System File Checker (SFC). SFC will detect and repair system files that have gone missing or somehow become corrupt, including those that comprise IE.

To run the system file checker, press Start, Run, and then type in "SFC /scannow".

However, if above mentioned steps do not solve your problem then I would recommend you to reinstall Internet Explorer. The latest version of Internet Explorer 6 is available from:


http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx


I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________
____________________

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.13)
Nov 29, 2007 11:39AM PST

Original Message Follows:
-------------------------
12/09/07 10:31

Hello,
Sorry, but I really have seen enough of your "computer generated" resolution suggestions. None of which are very helpful NOR WILL THEY SOLVE THE PROBLEM. I have already told you the problem relates to an embedded code error within the Java script that is running IN YOUR WEB PAGE. There is NOTHING WHATSOEVER that my PC and system can do about this. Take it to your IT experts if you don't believe me!! But please don't keep sending me computer generated suggestions if you are not an expert yourself. It's just a waste of time for both of us.

This is the 4th suggestion you have made which gets us nowhere. I have already advised you that the obvious thing to do here is for you to delete the listing and credit back to my account the listing fees. THE PROBLEM IS NOT OF MY MAKING AND I CANNOT FIX IT regardless of what you suggest. Deleting the listing and crediting back the fees is the common sense thing to do. Jesus, it's just a few pence - there is no need to spend so much time avoiding a minor credit - don't be so tight fisted...!! It was just 22pence if I recall correctly.

So please do apply some common sense to the issue, then it can be easily resolved once and for all. Delete the listing and credit the fees please.

Thank you.

----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Wednesday, September 12, 2007 6:11 AM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM16153310V73903L0KM)


Hello,

Thank you for writing back to eBay Customer Support. I understand that your browser crashes when you try to revise the item.

I can understand your frustration this issue may have caused. Here are few things that you might try to resolve this issue:

-Perform a scan for Spyware. This is probably the most common cause for unexpected crashes in IE.

-Perform a virus scan. This is less likely than spyware to specifically cause Internet Explorer crashes. However in certain circumstances they might be the culprit.

-If you're running Windows XP, try running the System File Checker (SFC). SFC will detect and repair system files that have gone missing or somehow become corrupt, including those that comprise IE.

To run the system file checker, press Start, Run, and then type in "SFC /scannow".

However, if above mentioned steps do not solve your problem then I would recommend you to reinstall Internet Explorer. The latest version of Internet Explorer 6 is available from:


http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx


I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________
____________________


09/09/07 23:03

Hello,
Sorry, that doesn't work - I am unable to edit this listing. I know you don't beleive me but:-

IE.6 gives the following error message as the "revise item" page tries to load.

"Microsoft Internet Explorer has encountered a problem and needs to close."

The error signature is:-
AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: mshtml.dll
ModVer: 6.0.2800.1555 Offset: 0020d719

The page is then locked awaiting acceptance of the error at which point IE shutsdown.

HENCE, as neither you or I can do anything to resolve this fault in the page, I suggest and request that you cancel this listing and credit back the listing fees to my account please.

Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, September 09, 2007 4:30 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM15983953V68350L0KM)


Hello,

Thank you for writing back to us. I am sorry to hear that you are unable to revise your item number 300148856251. I apologise for the delay in responding.

From what you've said, it sounds like clearing out your web browser's cache and cookies will solve the problem. In case you've never heard these terms before, I'll give you a quick explanation.

- "Cookies" are small files that websites you visit will store on your computer.

- Your "cache" is the local storage where copies of images and web pages are kept on your computer's hard disk (or in its memory).

eBay, like most websites, uses cookies. Sometimes, too many outdated eBay cookies on your computer can cause you to have problems looking at our site. So it is a good idea to delete them every so often. Please be assured that this won't harm your computer.

When your cache gets full pages may load slowly or not at all. I've included instructions below on how to clear your cookies and cache. This should help correct the problems you're experiencing.

To delete your eBay cookies for Internet Explorer and Windows Users:

1. Go to your "Start" menu, found on your task bar
2. Select the "Search" or "Find" option, and "Files or Folders"
3. Type in Cookies in the search box and make sure that your hard drive (usually CHappy is selected in the "look in" field
4. Once it has pulled up the list of files and folders it has found, find the folder named "Cookies" and double click it
5. Lastly, delete all the files that have the word "eBay" in them

To clear your cache in Internet Explorer please:

1. Close all open browsers
2. Click the "Start" button, and select "settings Control Panel"
3. Choose "Internet Options"
4. On the "General" tab, click "Clear History"
5. When it asks "delete all items in your History folder?, click "OK"
6. Click "OK"

Should you still encounter difficulties please write to us again so that we may resolve this issue as quickly as possible. We will, however, need more information from you in order to investigate further, so please write back to us with the following information:

1. What browser (and browser version) are you using (e.g. Internet Explorer 5.5, etc) ?
1a. If you use IE6, please give the exact Version no, you will find this by opening a new browser and going to "Help" and "About Internet Explorer."
2. Which ISP (internet service provider) and which offer from that ISP (if relevant)?
2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive? Please copy and paste the message into your reply.
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error? (starting from the step you log-in to your eBay account, till you receive the error message. This will help us replicate what you are following.)

I hope this information helps you. Please let us know if we can be of any further assistance.

Kind regards,

Alan Summers
eBay Customer Support
____________________

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.14)
Nov 29, 2007 11:41AM PST
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx


I trust this information is helpful. Please let us know if we can be of any further assistance.

Kind regards,

Timmy Matthews
eBay Customer Support
____________________
____________________


09/09/07 23:03

Hello,
Sorry, that doesn't work - I am unable to edit this listing. I know you don't beleive me but:-

IE.6 gives the following error message as the "revise item" page tries to load.

"Microsoft Internet Explorer has encountered a problem and needs to close."

The error signature is:-
AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: mshtml.dll
ModVer: 6.0.2800.1555 Offset: 0020d719

The page is then locked awaiting acceptance of the error at which point IE shutsdown.

HENCE, as neither you or I can do anything to resolve this fault in the page, I suggest and request that you cancel this listing and credit back the listing fees to my account please.

Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, September 09, 2007 4:30 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM15983953V68350L0KM)


Hello,

Thank you for writing back to us. I am sorry to hear that you are unable to revise your item number 300148856251. I apologise for the delay in responding.

From what you've said, it sounds like clearing out your web browser's cache and cookies will solve the problem. In case you've never heard these terms before, I'll give you a quick explanation.

- "Cookies" are small files that websites you visit will store on your computer.

- Your "cache" is the local storage where copies of images and web pages are kept on your computer's hard disk (or in its memory).

eBay, like most websites, uses cookies. Sometimes, too many outdated eBay cookies on your computer can cause you to have problems looking at our site. So it is a good idea to delete them every so often. Please be assured that this won't harm your computer.

When your cache gets full pages may load slowly or not at all. I've included instructions below on how to clear your cookies and cache. This should help correct the problems you're experiencing.

To delete your eBay cookies for Internet Explorer and Windows Users:

1. Go to your "Start" menu, found on your task bar
2. Select the "Search" or "Find" option, and "Files or Folders"
3. Type in Cookies in the search box and make sure that your hard drive (usually CHappy is selected in the "look in" field
4. Once it has pulled up the list of files and folders it has found, find the folder named "Cookies" and double click it
5. Lastly, delete all the files that have the word "eBay" in them

To clear your cache in Internet Explorer please:

1. Close all open browsers
2. Click the "Start" button, and select "settings Control Panel"
3. Choose "Internet Options"
4. On the "General" tab, click "Clear History"
5. When it asks "delete all items in your History folder?, click "OK"
6. Click "OK"

Should you still encounter difficulties please write to us again so that we may resolve this issue as quickly as possible. We will, however, need more information from you in order to investigate further, so please write back to us with the following information:

1. What browser (and browser version) are you using (e.g. Internet Explorer 5.5, etc) ?
1a. If you use IE6, please give the exact Version no, you will find this by opening a new browser and going to "Help" and "About Internet Explorer."
2. Which ISP (internet service provider) and which offer from that ISP (if relevant)?
2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive? Please copy and paste the message into your reply.
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error? (starting from the step you log-in to your eBay account, till you receive the error message. This will help us replicate what you are following.)

I hope this information helps you. Please let us know if we can be of any further assistance.

Kind regards,

Alan Summers
eBay Customer Support
____________________

The whole world can talk for free! Find out more at www.skype.com
____________________


Original Message Follows:
-------------------------

Hello,
Sorry, you have clearly not read my message. I wrote:-

when I go back to revise and edit the listing, there is a code error within it which causes my browser to CRASH..!! I get an IE protection error message and it insists to shutdown the browser. I cannot edit this listing.

I repeat - I CANNOT EDIT THIS LISTING...!!!

If I could edit the pictures, I would have done so - I CANNOT...!!! So it is pointless you telling me to edit them.

Furthermore it is inappropriate that you say I uploaded pictures incorrectly when the fault is quite clearly outside of my control. Did you not read:

I get an IE protection error message and it insists to shutdown the browser.

So there IS WORRY, not nothing worry!!

If you cannot fix the fault and I cannot edit the listing 300148856251, please credit back the listing fees to my account and cancel the listing.

Thank you.
- Collapse -
Open letter to eBay.co.uk M.D. (Pt.15)
Nov 29, 2007 11:42AM PST

2a. If you are with AOL, are you registered on the eBay/AOL co-branded site?
3. What kind of connection (e.g. modem, ISDN, Broadband, etc.)?
4. Which operating system (e.g. Win 98, Mac, etc.)
5. Are you using any firewall or anti-virus software, and if so, which?
6. What is the error message which you receive? Please copy and paste the message into your reply.
7. On which pages do you receive this (e.g. general sign-in, My eBay, Account status, etc.)
8. Does the feature on the ebay.com site return the same result?
9. What is your user ID?
10. What were you doing step-by-step before you received the error? (starting from the step you log-in to your eBay account, till you receive the error message. This will help us replicate what you are following.)

I hope this information helps you. Please let us know if we can be of any further assistance.

Kind regards,

Alan Summers
eBay Customer Support
____________________

The whole world can talk for free! Find out more at www.skype.com
____________________


Original Message Follows:
-------------------------

Hello,
Sorry, you have clearly not read my message. I wrote:-

when I go back to revise and edit the listing, there is a code error within it which causes my browser to CRASH..!! I get an IE protection error message and it insists to shutdown the browser. I cannot edit this listing.

I repeat - I CANNOT EDIT THIS LISTING...!!!

If I could edit the pictures, I would have done so - I CANNOT...!!! So it is pointless you telling me to edit them.

Furthermore it is inappropriate that you say I uploaded pictures incorrectly when the fault is quite clearly outside of my control. Did you not read:

I get an IE protection error message and it insists to shutdown the browser.

So there IS WORRY, not nothing worry!!

If you cannot fix the fault and I cannot edit the listing 300148856251, please credit back the listing fees to my account and cancel the listing.

Thank you.


----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Friday, September 07, 2007 2:43 AM
Subject: Re: GS=C31002 Fixing a mistake on your listing [#UK A30 ?01 ]
(KMM15965523V29396L0KM)


Hello,

Thank you for contacting us. I'm sorry to hear that the picture on your item number 300148856251 is not displayed.

After checking your account, I can see that you're currently selling 22 items including the above mentioned item and can confirm that your picture is not appearing. I would like to inform you that we cannot edit a listing on a member's behalf.

Please be informed that the reason why the pictures are not being displayed is because you have uploaded it incorrectly. You have either uploaded the incorrect picture or have removed the picture from the location as soon as you uploaded it.

Please note that there is nothing worry as you can still make the changes. All you need to do is remove the current uploaded pictures and upload the correct images.

Here is how to remove pictures from your listing:

1. On your My eBay, click the "Revise" link found on the Action bar.
2. Click the trash can icon on the pictures that have been uploaded on the "Revise Your Listing" page to remove the pictures under "Describe your item".
3. Click the "Save and Continue" button.

Here's how to add pictures:

1. On the Sell Your Item form, under "Describe your item", click on "Add pictures".
2. On the Enhanced tab, click on the "Add Pictures" button.
3. Find your photo in the folders on your computer, double-click so that the file name is in the box and click "Open".
4. Edit your picture or choose any additional options. When you're ready, click "Upload".

I trust this information is helpful. Should you have further concerns, please do not hesitate to contact us.

Kind regards,

Ronald Charter
eBay Customer Support
____________________


Original Message Follows:
-------------------------

Form Message %12301% 031600
D_ID090620071129D_ID/W_ID121827650W_ID/S_ID003S_ID
Subject: GS=C31002 Fixing a mistake on your listing [#UK A30 ?01 ]

User Feedback: 729
User State: ?01

Browser Info: Mozilla/4.0 (compatible; MSIE 6.0; Windows 9Cool

Selling and Managing Your Item Managing your item and photos (changing your listing, ending your listing early etc.) Fixing a mistake on your listing

Item number(s):
300148856251 L30 $UK UK !12301! 031600 ?01 -01


Message: Hello,
Problem - This item listed does not display the photos and when I go back to revise and edit the listing, there is a code error within it which causes my browser to CRASH..!! I get an IE protection error message and it insists to shutdown the browser. I cannot edit this listing. I have paid for photos which are not displayed. Please try to enter the listing and remove the non-displaying photos for yourself - I cannot do it.

Please revert urgently. Thanks.


Item number(s):
300148856251


Message: Hello,
Problem - This item listed does not display the photos and when I go back to revise and edit the listing, there is a code error within it which causes my browser to CRASH..!! I get an IE protection error message and it insists to shutdown the browser. I cannot edit this listing. I have paid for photos which are not displayed.

I HAVE HAD TO RE-LIST THE ITEMS TO COMPLETE DURING 10p LISTING DAY, so as the original listing 300148856251 is faulty (problem with eBay system), PLEASE DELETE IT AND CREDIT MY LISTING FEES.

Please confirm.
Thanks.

Thank you.

- Collapse -
Open letter to eBay.co.uk M.D. (Pt.16)
Nov 29, 2007 11:43AM PST

Original Message Follows:
-------------------------

Form Message %12301% 031600
D_ID090620071129D_ID/W_ID121827650W_ID/S_ID003S_ID
Subject: GS=C31002 Fixing a mistake on your listing [#UK A30 ?01 ]

User Feedback: 729
User State: ?01

Browser Info: Mozilla/4.0 (compatible; MSIE 6.0; Windows 9Cool

Selling and Managing Your Item Managing your item and photos (changing your listing, ending your listing early etc.) Fixing a mistake on your listing

Item number(s):
300148856251 L30 $UK UK !12301! 031600 ?01 -01


Message: Hello,
Problem - This item listed does not display the photos and when I go back to revise and edit the listing, there is a code error within it which causes my browser to CRASH..!! I get an IE protection error message and it insists to shutdown the browser. I cannot edit this listing. I have paid for photos which are not displayed. Please try to enter the listing and remove the non-displaying photos for yourself - I cannot do it.

Please revert urgently. Thanks.


Item number(s):
300148856251


Message: Hello,
Problem - This item listed does not display the photos and when I go back to revise and edit the listing, there is a code error within it which causes my browser to CRASH..!! I get an IE protection error message and it insists to shutdown the browser. I cannot edit this listing. I have paid for photos which are not displayed.

I HAVE HAD TO RE-LIST THE ITEMS TO COMPLETE DURING 10p LISTING DAY, so as the original listing 300148856251 is faulty (problem with eBay system), PLEASE DELETE IT AND CREDIT MY LISTING FEES.

Please confirm.
Thanks.

Thank you.

- Collapse -
Free ebay and paypal suspension guide
Feb 5, 2008 4:07AM PST

Check this site out, theres a free guide on creating a fully anonymous unlinkable ebay and paypal account. FREE guide!! Check it out at http://www.ivegot.info

- Collapse -
ebay
Dec 29, 2007 2:49AM PST

I have used ebay to sell and buy from for about 5 years with very little problems. However, recently I learned that while my account was inactive for a couple of weeks, someone logged into it and was selling cars and running up a huge bill.

I never knew anything about it until ebay contacted me to let me know that they suspected someone had highjacked my account and they canceled all car auctions and corrected the billing. It was out of the norm for me to be selling cars on there as I had not done that before.

I do appreciate ebay doing that otherwise I never would have known the problem until I logged back into it, however, the thought that someone can go into your account so easly and use it for their advantage it unnerving.

I doubt if I will continue to buy or sell on ebay again until they fix their security problem.

- Collapse -
eBay
Mar 31, 2008 9:02AM PDT

Are you tired of paying eBay's outrageous fees? I'd love to hear from you!

Please email me at mrauctionexpert@yahoo.com

Hope to hear from you!

Wilks

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Feedback system about to change: seller blackmailing me
Apr 29, 2008 5:06PM PDT

Auction-genie-inc is the mother of all EBay a**es. I bought 4 items from him. He knew he had provided me with a lousy service and that EBay was about to change the rules (seller will no longer be able to leave negs.) So, fearing that I would leave negatives and he would no longer be able to retaliate, he blackmailed me: either you leave 4 positives or I'll leave 4 negatives before they change the rules and then you'll be forced to go to mutual feedback removal. I'm not going to do that, I won't be blackmailed by this guy, but I'll spread this story as fast as I can. Obviously I have already reported him to EBay (the idiot blackmailed me using the EBay system) but I really don't expect them to do anything about it. Nobody should buy anything from auction-genie-inc of Little Falls NJ and no one should trust them to sell stuff on EBay. I'm going even further, no one should buy anything from EBay, period. I'm done with them, this is the last straw.

As I understand, I'm not the only buyer who had to suffer this.

- Collapse -
Ebay really is a scam!!
Aug 29, 2008 6:39AM PDT

What ebay would be with out all these scams and fakes?! Nothing!!! this company as way too much power and yet they are many MANY other site which offer better services than Ebay. Try for instance ebid.net they went live since 1999 and they are much better in any ways. and so is sell.com , Bidz.com, www.onlineauction.com, www.ubid.com, www.webidz.com ect ect

- Collapse -
Ebay closed my ebay store 5 years+$60.000.00 invested
Sep 12, 2008 2:04AM PDT

CAN SOME ONE HELP !!!
My Ebay store( min7man *1453)? A Walk in The Past ? was closed on August 4 2008. Ebay said it was because of to many negative feedback but my feedback is at 98.1%. I had over 2400 article in my store that cost me between $3 and $7 each to list . My store inventory was in the $200.000.00 mark +. I have invested way over $60.000.00 and 5 years of my time purchasing article for my Ebay store. I employ 2 full time and 1 part time employees . I work my Ebay from an office that I rent and turn it into a Ebay store. also included in my office is 3 running computer that I use to list and work my Ebay store from . I also had to rent a large storage falacitie for my Ebay store out of town because of the 10000?s of article that I have bought over the years to resale on Ebay and I also work Ebay from home witch is also turn into an office and Ebay storage . Ebay was my only income and know they shut me down . I had sales daily in my store and making from $1.500.00 to $4.000.00 a month . I also have grief with Paypal . I lost over $1000.00 last years because Paypal refunded buyers that never send me back my parcel and pay pal?s policy is that the other party have to supply proof of shipping with a tracking number or anything else . In 3 or 4 case of mine no tracking number was ever supply and Paypal still refunded them the full amount and they end up keeping the parcel too. I call Paypal and they told me to work it out with the other party that perhaps a mistake was done and they offer no help at all . I send Ebay a few emails in the last month but all I got was email from Ebay telling me that I deserved what has append to me . I was a power sellers and a silver member 2 months ago . I got a phone call from an Ebay reprehensive to congratulate me on being a New Ebay Silver member . Instead of Thanking her I told her how I lost over $1000.00 last years because of how Ebay and Paypal operates and after bitching at her for about 45 minutes she thanked me and told me that she would direct my complaints to the right departments. I guess she did just that and took it upon her self the Shut me down . Telling some one there fault should not be just cause to close my store down . I have send the above email to about 20 Ebay reprehensive in the hope that some one may help me but it?s been over 3 days and Not one reply yet . There more people complaining about Ebay then me . So why don?t the Government get involve and close them down for a few months to see how they would feel .
Can some one help ?
What can I do ?
I have bills coming in everyday and 3 rent to pay .
my name is Michel @ 613-698-9467 or michelminiman@yahoo

Dear Ebay representative.
On Monday August 4 2008 my Ebay store Min7man ?A walk In The past? was shut down perhaps by accident
Over the past two years min7man ?A Walk In The Past? has generated an annual revenue of $15.000.00 and over and has served over 1400 clients. From the early days of operation ?A Walk In The Past? has grown from 5 sales per month to sometimes 75 per month with expansions planned for the fall and winter of this year, many clients have been very satisfied with my service and some of their feedback is included below:


1-shipped at a reasonable rate and item was packed very well exactly as advertised.
2-exact item , very good packing, very fast shipping, recommended seller
3-Well packaged and received in due time. Interesting item for collector.
4-Everything wonderful! fast shipping! Well packed Great seller! Thanks!! A+++
5-Product just as described Fast shipping Highly Recommended E-Bayer Thank you A++
6-fast and professional
7-Item as described...shipped promptly,.promptly credited accidental overpayment
8-Excellent seller. Wonderful items, well packaged. Thanks so much! 10/10
9-excellent condition of item, good price ,fair shipping cost
10-OUTSTANDING SELLER. Pleasant to work with. Beautiful plate, carefully packaged.

I believe there may have been an error or some technological glitch that may have caused ?A Walk In The Past? to be shut down and any exploration of the matter would be greatly appreciated.
Please email me at miniman777@hotmail.com or phone me at 613-721-2700 or 613-698-9467.
Thank you for your time and consideration
Sincerely, Michel Berniquez:

Michel Berniquez
President and Owner of ?A Walk In The Past?
13 Hobart crescent
Ottawa Ontario,
K2h5s3
613-721-2700
613-698-9467

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A New and Better Auction
Sep 27, 2008 4:01AM PDT

There is a new auction site. http://www.virtualgemsemporium.com
Right now it is jewelry auctions. By Nov 1st there will be newly added categories. First 30 days of listings are free and after that the price is less than Ebays.
Please try them out and pass the word. The site is now up and running very smoothly.
Thanks.

- Collapse -
Ebay Sucks for Sellers....
Oct 7, 2008 5:10AM PDT

As a seller you can no longer leave negative feedback for buyers! That is ridiculous! If a buyer continually bids on and never pays for items they should be punished by getting negative feedback. These non paying buyers cost sellers money and make them not want to use Ebay... I will never use Ebay again.

- Collapse -
Good Advice to eBay STOCKHOLDERS! - DUMP IT NOW!
Nov 18, 2008 8:27AM PST

eBay STOCKHOLDERS

All you need do is to take one look around the Internet to see that eBay is unwinding... fast!

With its FASCISTIC NAZI MANAGEMENT, it's losing not only the tens of thousands of small businesses it had INTENTIONALLY WANTED TO LOSE, it has already lost MANY OF ITS LARGEST SELLERS - $500K to $1+ MILLION Dollar businesses that will no longer put up with a DICTATORSHIP that charges outrageous amounts so that its sellers might be USED & ABUSED.

DUMP EBAY STOCK before it's too late. As well as it did back at the start, when eBay was a great company with a terrific President & CEO, Meg Whitman, THAT IS HOW POORLY IT WILL DO FROM HERE ON!

eBay's a disaster in every way imaginable. You're getting this news from those of us on THE INSIDE (both sellers as well as actual eBay employees who were "in" on the planning & current restructuring.)

DUMP EBAY STOCKS NOW... before it's too late.

- Collapse -
Stop using eBay
Dec 2, 2008 8:14AM PST

Ok, as of today no more eBay for me, I was talking with one of their ex-employees at the zoo today, they live there now, you can find them in the ape exhibit, this employee said they are not to be trusted and to stay away and do you have a banana, it was really hard to keep their attention, but, I gladly report he is doing much better there. Hope this helps everyone.