The following message thread with eBay Customer Services is pretty much self explanatory. eBay sucks!
Sent: Thursday, November 29, 2007 2:41 PM
Attn. Mr. D. McCallum, Managing Director.
Dear Mr. McCallum,
May I draw to your attention to a matter of appalling customer service. Your organisation has failed in it's moral and legal obligations, ignored correspondence, refused to respond sensibly and reasonably, failed to answer emails logically and fairly, failed to answer direct questions, failed to deal with reasonable requests for action, prevaricated and attempted to frustrate communication by failing to reply and reply off the point and failed to accept my complaint that this is appalling customer service.
In respect your customer services last message, it was not discussion that was ever necessary, it was action. Had action be taken at the outset the matter could have been simply and quickly resolved. They know all the facts, they have all the evidence - they have just chosen to ignore it.
The complete message thread you may take as additional evidence of just how appalling this customer service actually is. I may also use it in evidence. This is an open letter personally addressed to you and you have opportunity not only to receive it and review it, but to answer in person. Based on past experience your customer services may, however, attempt to stop you receiving my email. Notwithstanding, it is an open letter which I will publish elsewhere.
Yours sincerely,
Bob G.
----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Tuesday, November 27, 2007 9:18 AM
Subject: IV%ORV047 - Your recent email to eBay Billing (KMM19313260V53010L0KM)
Hello,
Thank you for writing to eBay regarding fee credit of fees.
Regarding your concern, we have fully investigated this issue and have come to a point in which no further discussion is needed until more evidence can be provided. Although future emails from you will be read, unless they contain additional information for review, we may not respond.
Thank you for your cooperation in this matter.
Kind regards,
Elnora D.
eBay Customer Support
____________________
Sent: Sunday, November 25, 2007 9:34 PM
Hello Robbie Smithers,
I believe you have now personally replied three times on this tread an yet you still reply in a manner with is repetative and inane. Had you read the thread you would know this is a ridiculous reply and unacceptable. Please show me where it your terms I have agreed to pay for a listing which contains irreperable errors which render the listing ineffective? And for once when you reply, TRY READING THE THREAD AND DIRECTLY ANSWERING THE QUESTION PLEASE!
Regards, Bob G.
CC Mr. D. McCallum, eBay.co.uk M.D.
----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Sunday, November 25, 2007 7:27 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM19226671V54369L0KM)
Hello,
Thank you for your reply requesting a listing fee credit from eBay.
I'm sorry to learn you've experienced difficulties with your listing.
Please be aware that, if you list an item for sale on eBay and the transaction does not end successfully, we may refund your Final Value Fee. However, the listing fees are non-refundable.
eBay is a business, and listing items for sale on eBay is not free. All sellers are charged a fee to list items using the eBay site, name, and services. When you list an item, you pay for the use of eBay's web site as a market for your item, a market that reaches millions of potential buyers. Listing your item on eBay does not guarantee that the item will sell.
Before you submit your listing to eBay, you are shown a summary of the fees you will be charged. This includes any reserve fees, picture fees and feature fees relating to your item. It is only after you've reviewed these fees that you're able to press submit. Pressing submit means agreeing to the terms and conditions of listing an item and the fees shown.
I understand that this may not be the answer that you had anticipated, but I hope that this information clarifies the matter for you.
Kind regards,
Robbie Smithers
eBay Customer Support
____________________
Sent: Saturday, November 24, 2007 3:45 AM
Not only don't you bother to read what is written, you haven't bothered to reply either...
(This thread is going to provide very interesting material for further reporting & publication, isn't it..?)
Sent: Friday, November 09, 2007 4:31 PM
Hello,
Sorry, but you still haven't bother to read what I wrote, any you have simply sent a computer generated text (which is repeated earlier in this thread and has already been answered). That's unacceptable.
Thank you.
----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Friday, November 09, 2007 2:52 PM
Subject: Re: IV%ORV047 - Your recent email to eBay Billing
(KMM18549870V75037L0KM)
Hello Bob,
Thank you for contacting us regarding about the fees charged for item number 300148856251.
Having checked your account, I see that your item did not sell. Please allow me to explain that Listing fees are non-refundable regardless of whether or not the item sells. These includes Insertion Fees as well as optional fees (Gallery Fees, Reserve Price Listing Fees, etc.)
They are charged with every listing submission and cover the cost of the features you use for your item and the space your listing occupies while it's listed on eBay. This is because the services are used for your listings.
When you list an item, you pay to use the eBay website as a market for your item, a market that reaches millions of potential buyers. However, listing your item on eBay does not guarantee that the item will sell.
You could compare a listing on eBay with a classified ad in a newspaper. Like the classifieds section, our site acts as a venue to offer items for sale. All sellers are charged a fee to list an item as they would be to place an ad. Even if their item does not sell, they are responsible for paying for the service provided by the newspaper, or by eBay.
Therefore, the seller is still responsible for the Insertion fees even in situations where a Bidder doesn't complete the sale. However, in those situations the final value fee is refundable.
Also, in situations where you want to relist an item, the Insertion fees will be charged again. However, if the second auction is successful you will get those Insertion fees back.
For more information about the Free relist policy on eBay, please see this web page:
http://pages.ebay.co.uk/help/sell/questions/free-relist.html
For more information about the listing fees on eBay, please see this web page:
http://pages.ebay.co.uk/help/sell/fees.html
I appreciate your patience and understanding in this matter.
Kind regards,
Elnora D.
eBay Customer Support
____________________
Sent: Thursday, November 08, 2007 1:10 PM
Hello,
It would help if you read all, not just part, of my mail Nov. 6th. Out of 12 points I made you have read just the first one - please try reading the second point and you will see your reply is unhelpful. Then please go on and read all 12 points, point by point, consider them accurately and take each and everyone onto account before you reply. Think very carefully when you do so. Thank you, my claim still stands.
Regards, Bob G
----- Original Message -----
From: "eBay United Kingdom Customer Support" <ukcswebhelp@ebay.com
To: "Studiomaster" <
Sent: Thursday, November 08, 2007 7:13 AM
Subject: IV%ORV047 - Your recent email to eBay Billing
(KMM18507201V93658L0KM)
Hello,
Thank you for writing back to us. I understand that the photos of your listing was not displayed correctly.
Upon checking our records, I can confirm that the above said item was listed without a photos on it. Please be informed that the reason why the pictures are not being displayed is because you have uploaded it incorrectly. You have either uploaded the incorrect picture or have removed the picture from the location as soon as you uploaded it.
For your future reference, when you encounter the same problem, all you need to do is remove the current uploaded pictures and upload the correct images.
Here is how to remove pictures from your listing:
1. On your My eBay, click the "Revise" link found on the Action bar.
2. Click the trash can icon on the pictures that have been uploaded on the "Revise Your Listing" page to remove the pictures under "Describe your item".
3. Click the "Save and Continue" button.
Here's how to add pictures:
1. On the Sell Your Item form, under "Describe your item", click on "Add pictures".
2. On the Enhanced tab, click on the "Add Pictures" button.
3. Find your photo in the folders on your computer, double-click so that the file name is in the box and click "Open".
4. Edit your picture or choose any additional options. When you're ready, click "Upload".
I trust that this information is helpful. Please let us know if we can be of further assistance.
Kind regards,
Alec Palmer
eBay Customer Support
____________________
Sent: Tuesday, November 06, 2007 12:43 PM
Hello Robbie Smithers,
NO..!! Again you have not read the thread (despite having responded on it previously on the 22 September 2007). I did not end the listing. I was unable to do anything with the useful with listing because somehow it had a fault in it. Here is a pr