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General discussion

3D Crosstalk issue with the UN55C9000

by CoClimber81 Oct 26, 2010 1:51AM PDT

Hi all,

I recently purchased a UN55C9000 in a bundle package, along with a Samsung BD-5900 Blu-Ray player. When I first hooked it up, we watched an IMAX promo disc in 3D, and it looked perfect. I watched the same video with a friend a couple of nights ago, and it looked like there was significant crosstalk issues in some scenes. I was able to pause it on a particularly notable scene, and could see the double image in my right eye when I closed my left eye.

I don't believe it's a problem with the Blu-Ray player, because the same issue is prevalent in my Playstation 3 when I viewed the same scene on that. Samsung support suggested I reset both the Blu-Ray player and the TV to factory settings, which I did - it didn't seem to help - if anything it made it more noticable.

I'm pretty much at a loss of what to do here - has anyone else run into this? And if anyone knows a way or setting to fix it it'd be greatly appreciated - I want to exchange it only as a last resort. Thanks in advance!

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3 Posts
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3D Crosstalk issue with the UN55C9000 -
by Samsung_HD_Tech Samsung staff Oct 26, 2010 7:35AM PDT

CoClimber81,

Try changing the AutoMotion Plus settings or select 3D Optimize (as found on P.22 of the manual) or in the 3D menu (Press Tools on the Blu-Ray remote while it's playing) if that's possible.

If it's happening on the same place in the disc on two different players, it may be the transfer, or the specific scene.

--HDTech

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3D Crosstalk issue with the UN55C9000
by CoClimber81 Oct 26, 2010 11:58AM PDT

I've tried both options, and it doesn't change it. When I first watched 3D on the television the first day I got it, I was amazed that there wasn't any flicker or crosstalk at all; it looked absolutely amazing, even in the scenes currently in question, which makes me believe the disc is good. Is it possible one of the 3D emitters is bad or "off?" Is there any way to calibrate those?

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3D Crosstalk issue with the UN55C9000 -
by Samsung_HD_Tech Samsung staff Oct 26, 2010 3:09PM PDT

CoClimber81,

Unfortunately, there's no calibrate the sensor, and the 3D Optimize feature should handle that. The only other thing I can think of might be to charge or change the batteries in your glasses. If it worked before and performance seems to be less than what it was, that also might be the issue.

Otherwise, it may need to be serviced.

--HDTech

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