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Question

3 out of my 4 browsers can't access the internet: HELP!!!

Feb 29, 2016 7:47AM PST

C:\Users\sawrie>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : sawrie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 44-6D-57-22-51-F7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : 44-6D-57-22-51-F6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : E8-40-F2-95-89-3A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d08a:e693:f4e2:b275%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.112(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, February 29, 2016 1:55:47 AM
Lease Expires . . . . . . . . . . : Tuesday, March 1, 2016 7:15:31 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 350765298
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-69-E4-FE-44-6D-57-22-51-F5
DNS Servers . . . . . . . . . . . : 82.163.143.166
82.163.142.168
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 44-6D-57-22-51-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Any Ideas or am I looking in the wrong place? Please Help me.

Thanks

Discussion is locked

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Answer
Suggestion...
Feb 29, 2016 4:51PM PST

Assuming that you're connecting through the ethernet adapter and one browser is actually connecting to the internet, have you tried resetting the other ones? Frequently, too many add-ons foul up the connection. For example, with Internet Explorer, open the Control Panel, then "Internet Options", then the "Advanced" tab, then click on the "Reset" button. Similar reset options are available for other browsers but unfortunately, you've haven't listed those here.

And for Firefox, the link below describes the procedure.
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Of course, if you've recently updated to Windows 10, make sure to check the computer manufacturer, or the network adapter sites for updated drivers for Win10.

And if nothing else helps, because it could be a malware problem, click on the link below and follow the steps to the letter.
“Expand” the post titled: "Please try this" at the link below:
http://www.cnet.com/forums/post/f742c795-5881-433b-a29b-6d758efe5cd3/

Hope this helps.

Grif

Post was last edited on February 29, 2016 4:53 PM PST

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3 out of my 4 browsers can't access the internet: HELP!!!
Mar 2, 2016 1:02PM PST

I appreciate your reply Grof, but neither of your solutions helped. I can't access a game I have loaded on my comp either.

Anyone else have any ideas? My guess is that my oldest browser, the one that actually works, is accessing older settings somehow.

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Still Need More Information From You
Mar 2, 2016 1:20PM PST

It's all about the details and you've given us none. We're still taking shots in the dark, guessing on what you have running. Which browser works? Why do you call it your "oldest browser"?

Which operating system are you using? Computer make and model? And if the game installed on your computer doesn't access the internet, then the browser has nothing to do with it.. We need more clues as to what's happening.. What are the error messages when your browser fails to access the internet?

And after running all the scans I listed in the malware removal link, what did they find? Be specific please.

Do you have a firewall running? If so, open the firewall settings and make sure the problem browsers are being allowed through.

And since it could also be related to your router/modem, have you tried shutting it down so it can re-initialize? Shut down, your computer, then turn OFF your router (unplug or turn off the switch), then turn OFF your modem (if it's separate from the router). Wait ten minutes. Now turn ON the modem, wait 2 minutes for it to re-initialize with your ISP, then turn ON your router (if it's separate from the modem), wait two minutes, then turn ON your computer.

Hope this helps and let us know more.

Grif

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Answer
Try to check your proxy settings once:
Mar 4, 2016 12:44AM PST

Try to check your proxy settings once:

Click the menu button and choose Options.
Then Select the Advanced panel.
Then Select the Network tab.
In the Connection section, click Settings....
Then Change your proxy settings:
If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
If you connect to the Internet through a proxy, compare Firefox's/Chrome's settings to another browser's (such as Internet Explorer — see Microsoft's guide to proxy settings).

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Answer
Did you get your answer resolved?
Mar 14, 2016 11:47PM PDT

Hi, Did you get your answer resolved?