• When you insert a DVD or CD into the frive, press the Shift key and hold to bypass Autoplay. Then open manually...
•Get the new firmware for the drive, if any.
•Remove some sticks of RAM - try with only 1G in, or 2G if that is the minimum.
•Reinstall the drive.
•Have you existed properly from the burning program the last time you used it ?
When I insert a DVD or CD into my pc and attempt to read it, my system crashes, including a frozen mouse and no response from the keyboard. I replaced the DVD drive a month ago and it worked fine until today, and now I have the same problem.
I took a guess that it was the drive that had the problem, but now I suppose both drives are fine, and the issue is something else.
The problems started happening the same way for both drives. One day I'd insert a client's DVD to copy to my pc as an iso file using DVD Shrink (different DVDs, different clients). There would be an error reading the disk which would crash DVD Shrink. After rebooting, any attempt to read any disk would crash my system.
The old drive was a LiteOn IDE drive. The new drive is an Asus SATA drive. I can dig for model numbers if needed.
I reflahsed the bios for the new drive.
I have XP SP2, an INTEL P5W DH Deluxe motherboard, 4 gigs of ram, 2.8 ghz intel processor.
Please tell me what I can do to track the source of this problem. I rely on my DVD drive for a living and need to get this resolved ASAP. Obviously replacing the drive won't fix this.
Many thanks in advance.