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24" iMac Mic and Cam not working...

My iMac's Microphone and Webcam aren't working... I bought it just over a year ago, I did not get Apple care, and it is no longer under warranty (as of a month ago today). I would like to get it fixed, but I don't know what the best option would be for me. Any suggestions??

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Reply to: 24" iMac Mic and Cam not working...
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A couple of things you could try here:

1. Reset PRAM by shutting down the computer and turning it back on again and, at the first chime, hold down the Command + Option + P + R keys (all at once) until you hear the third chime.
2. Check in the System Preferences > Sound that you actually have the Sound Input set to be the Internal (Built-in) Microphone.
3. Create a new account, with admin rights, and see if the problem with the camera and microphone still exist.
4. If all the above fail, you could try an Archive and Install using either the disks that came with your machine or the OS X installation disk, whichever is the more up to date.
Once the A & I has been completed, check to see if the problem is still there. Then bring the system back up to date with Software Update.

Good luck
Let us know how you get on


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And if all those software fixes fail

And if all those software fixes fail, dealing with the webcam on these systems is a bit easier than newer models.

Check the ifixit site for instructions on taking your system apart. All you really need to do is take the glass off, then remove the screws on the display bezel. Pull it slightly forward at the top, and the webcam cable will reveal itself. If the system has been worked on before, it will likely not be taped together, but I'm betting there's a good chance someone worked on your system in the past. Getting the two webcam cables together, while trying to hold up that display bezel can be a real PITA.

Now, if the two cables are still connected, then your webcam is almost certainly defective. Probably be cheaper and easier to just get a new USB webcam than fix that. The part itself probably isn't too expensive, but when you factor in about $100 for an hour of labor at some repair shop...

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