Samsung forum

Question

2 Problems with both my Samsung TV

by Blue000 / April 2, 2016 7:38 AM PDT

Well one problem is my Samsung TV just went black, tried everything to fix it, I can hear sound fine but the screen is black. It's like the tv isn't on at all. But the sound is fine. Which is more a display problem. I talked to Samsung and since I'm out of warranty I'll have to pay. What would the price be?

Also my other TV, smart tv. Netflix barely works. Doesn't always load and the pictures and titles of stuff on it would just show a gray square or something. and it buffers a lot. Most times it just goes up to 25%. And it can barely update to newer firmware if I tried

Now I had a older smart TV before that in the same exact spot that worked fine for netflix and other smart apps. So if it's a Wifi problem that wouldn't make sense cause my older TV worked fine for netflix. The modem/router is in the room while the smart tv is just across like maybe 50 feet away

If it does happen to be a wifi problem all of the sudden cause it's far away or something what can I do without moving the modem/router from the current location?

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Clarification Request
To test is it's your WiFi network.
by R. Proffitt Forum moderator / April 2, 2016 7:48 AM PDT

Did you try it wired to the router?

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Nope
by Blue000 / April 2, 2016 7:56 AM PDT

I guess I'll need a longer cord to try wired but I have a tv in my room that's right next to the router and is wireless. The smart tv works fine. This same tv used to be in the same exact spot where the other one is having problems and it used to work fine. I guess I'll have to get it wired some how

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There is the other test.
by R. Proffitt Forum moderator / April 15, 2016 9:55 AM PDT
In reply to: Nope

The WiFi must be under 20 feet away to see if the setup is good. Smart TVs have pretty short ranges and folk compare their laptop or other TV all the time. My lesson from the field is that Smart TVs and many devices have very short ranges on WiFi.

I always do the wired test to sniff out if the WiFi is gone.

All Answers

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Answer
Re: TV
by Samsung_HD_Tech Samsung staff / April 15, 2016 9:51 AM PDT

Hello!

I would love to look into this further can you send me more information via E-mail such as the model and serial to qasupport@sea.samsung.com?

Kind Regards,
HD Tech

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