Samsung forum

Question

2 Problems with both my Samsung TV

Well one problem is my Samsung TV just went black, tried everything to fix it, I can hear sound fine but the screen is black. It's like the tv isn't on at all. But the sound is fine. Which is more a display problem. I talked to Samsung and since I'm out of warranty I'll have to pay. What would the price be?

Also my other TV, smart tv. Netflix barely works. Doesn't always load and the pictures and titles of stuff on it would just show a gray square or something. and it buffers a lot. Most times it just goes up to 25%. And it can barely update to newer firmware if I tried

Now I had a older smart TV before that in the same exact spot that worked fine for netflix and other smart apps. So if it's a Wifi problem that wouldn't make sense cause my older TV worked fine for netflix. The modem/router is in the room while the smart tv is just across like maybe 50 feet away

If it does happen to be a wifi problem all of the sudden cause it's far away or something what can I do without moving the modem/router from the current location?

Discussion is locked
You are posting a reply to: 2 Problems with both my Samsung TV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: 2 Problems with both my Samsung TV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
To test is it's your WiFi network.

In reply to: 2 Problems with both my Samsung TV

Did you try it wired to the router?

Collapse -
Nope

In reply to: To test is it's your WiFi network.

I guess I'll need a longer cord to try wired but I have a tv in my room that's right next to the router and is wireless. The smart tv works fine. This same tv used to be in the same exact spot where the other one is having problems and it used to work fine. I guess I'll have to get it wired some how

Collapse -
There is the other test.

In reply to: Nope

The WiFi must be under 20 feet away to see if the setup is good. Smart TVs have pretty short ranges and folk compare their laptop or other TV all the time. My lesson from the field is that Smart TVs and many devices have very short ranges on WiFi.

I always do the wired test to sniff out if the WiFi is gone.

All Answers

Collapse -
Answer
Re: TV

In reply to: 2 Problems with both my Samsung TV

Hello!

I would love to look into this further can you send me more information via E-mail such as the model and serial to qasupport@sea.samsung.com?

Kind Regards,
HD Tech

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

REVIEW

Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.