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2 PROBLEMS : a)IE error ; b)Notebook freezes

by swati / December 16, 2004 11:54 PM PST

a). I am getting the foll. error when I tryto login to a website. This problem has started since Monday and I had no problems earlier. Others in my company also login to the same site and they dont have this error msg popping up.

Authorization Required

This server could not verify that you are authorized to access the document you requested. Either you supplied the wrong credentials (e.g. bad password), or your browser does not understand how to supply the credentials required.

b). Whenever I use dial-up to access the net, my Compaq Presario 2596us freezes for about 10 minutes or so and then becomes ok. During these 10 mins. I am not able to open any new files or any browser window or download mails etc. though I am able to continue working on opened files but cannot save them .
After 10-15 mins. the notebooks unfreezes and then its all ok.

My A-V is avast and I run ad-aware too both of which are up-to-date.

Please advise solutions ! Thanks

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Avase and Adaware are not enough.
by R. Proffitt Forum moderator / December 17, 2004 12:08 AM PST

Discussed daily in these forums are the need to go beyond just two tools to find the pests.

You would look up HIJACKTHIS and discover what else your machine has picked up.

There is no "do-this" cure, only investigation, research and finally removal.

In closing, as long as Internet Explorer is your only browser, I expect the machine to get reinfected and infested again and again. It's a lesson many are learning now. Last year saw a lot of changes, so we have to learn.


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by swati / December 17, 2004 2:07 PM PST

I did run both Spybot and Hijack this (log below). I even did System Restore twice but the problem persists. Strangely, for Problem 1 : I get a Windows Installer Dialog Box when I log onto the site and then after abut 30 seconds it goes off on its own.
Any ideas please ?
Thanks !

Running processes:
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Ramanna Anand\Local Settings\Temp\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus8l.hpwis.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://qus8l.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Core Library - {A23AB93D-6CFF-442c-BB8A-41F6145F47E7} - C:\WINDOWS\System32\PDF3cfd.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://tdserver.bitstream.com/tdserver.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {95EEE69E-27B4-4D13-BD32-766617A16909} (NDTVVideo.MPlayer) - http://www.ndtv.com/video/NDTVseekvideo.CAB
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/check/netset/install/gtdownls.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{4D069AFB-1738-4299-A63F-A2ADF16470E2}: NameServer =,

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by R. Proffitt Forum moderator / December 17, 2004 10:53 PM PST
In reply to: 2 ERRORS

I see spyware.

Your want to get to a HJT forum for proper analysis.

Read http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=27234&messageID=306550 as to some known sites that help with this.

O2 - BHO: Core Library - {A23AB93D-6CFF-442c-BB8A-41F6145F47E7} - C:\WINDOWS\System32\PDF3cfd.dll
look like trouble to me, but that's me. If this was my machine I would KNOW what these and each item was.

Don't go this alone. Go to a HJT forum and follow their instructions.

If you want to try some automatic tools read http://forums.majorgeeks.com/showthread.php?t=35407


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