Solution to Problem 1:
I reinstalled Windows XP using my Restore CD that came with the laptop. Then I updated all my antivirus and malware software. I am going to check out WinTasks 5 Pro, which I heard is very good at removing malware and is easy to use.
Solution to Problem 2:
The culprit was the keyboard setting, which had been set to "English(United States-International)". I went to Control Panel, clicked on Regional Options, checked the Input Locales tab, then set "English(United States)" as my default keyboard layout. No more problem with quotation marks and apostrophes.
I have an Alienware laptop about 3 years old running Windows XP Pro with MS Office XP.
After my son downloaded Stopzilla (a supposedly trial anti-virus and anti-adware software)off the Internet, my laptop started slowing down, my DVD stops playing in the middle of the movie and the computer started rebooting by itself. After I had removed Stopzilla using the "Add/Remove Hardware" my laptop just crashed. It took about 30 minutes to start, but then all my desktop icons are gone including the status bar; all is shown is the desktop wallpaper.
I am considering running the Recovery CD-ROM that came with my laptop, but being a non-technical person, I need your advice before I start doing it.
This is about my desktop computer, with MS 2000 and MS Office 2000. It runs fine except the quotation marks in MS Office 2000. Whenever I type the single or double quotation marks, if I don't hit the space bar immediately after that, either the quotation marks do not show or the letter that comes after that changes into a same letter with diatricals; this happens especially with vowels. I use English as the default language on my computer. I checked the Options under Tools but could not find anything wrong. I checked "Default" for Compatibility under Options. I checked Microsoft site for Help, but whatever they show for quotation marks is a totally different topic. Nothing helped. Maybe somebody could help me with this annoying problem.
Thanks in advance.