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General discussion

100% CPU usage on Win 2K when MS Word is running

Jul 12, 2005 3:26AM PDT

Hello all,

I've started to work at a small company a few weeks ago. The computer I've been assigned is a P4 2GHZ with Win 2000 SP4 installed and 768 MB RAM. I seem to be having problems when Microsoft Word 2003 is running.

Once I open MS Word 2003, the CPU usage jumps to 100% and stays there for the duration that Word is open. This problem occurs regardless of the programs that are open and how many programs are running at that time. The problem is not present with other Microsoft Office applications (Excel, Outlook).

I have uninstalled/reinstalled Office 2003, applied the Office Update but it did not solve the problem. I've checked for viruses (none found) and spyware (some found), but removing the spyware did not solve the issue. I have disabled Norton Antivirus and Firewall, but it did not help either.

I've searched on Google, but didn't find anything that resolved my problem. Most search results were related to Office 2000.

Does anyone have any suggestions for me?

Thanks,
Mario

Discussion is locked

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Haven't seen that one. But..
Jul 12, 2005 3:55AM PDT

Try the usual Word cure-all and rename normal.dot or delete it and try again.

Bob

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Good suggestion, but it didn't work
Jul 12, 2005 4:22AM PDT

I tried it out, but the problem persist.

I thought I should clarify that when I indicated the CPU usage goes to 100%, it doesn't stop me from using Word, it just slows it down a lot. As an example, if I were to paste text into the Word document, it's going to take about 10 seconds (give or take) for the text to show up.

I willing to try out other suggestions.

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Any addins?
Jul 12, 2005 4:32AM PDT