Attention: The forums will be placed on read only mode this Saturday (Oct. 20, 2018)

During this outage (6:30 AM to 8 PM PDT) the forums will be placed on read only mode. We apologize for this inconvenience. Click here to read details

Samsung forum

Rant

$1,600 Samsung LED Paperweight

by vivian_m1980 / August 5, 2014 1:05 PM PDT

I purchased a 46 inch LED 46D6050TF smart TV 3 yrs ago from my local costco store. I was very happy with my purchase at the time. I spent the cash because I thought I was getting a quality product from a company like samsung. I'm a single person that uses the TV during the week for 2 hours tops at most a night.

I've had the tv for 3 yrs and I noticed all of a sudden a split screen starting from the top of the display to about 3/4 of the way to the bottom. I took it to the samsung repair centre that was recommended to me and without even looking at the TV they told me it was the screen and quoted over $1000 to repair. This didn't sit right with me. How can a major component just fail like this? I asked that he take the TV apart and investigate further. He confirmed that it was the screen and charged me $65 for his time.

I have called 3 times to Canada Samsung customer service looking for some sort of assistance with their product but have been turned away. I am not a rich person by any means but I buy top of the line to make sure it lasts. How can a company like samsung not even offer to help cover at least a portion of the repair costs? I never asked for a brand new TV. The TV to produce probably didn't even cost them $1000 -- it would be nothing for them to appease a customer to keep them loyal and continue buying samsung product. I'm very dissatisfied and will be now looking at LG or Sony in the future.

Vivian from Mississauga ON Canada

Discussion is locked
You are posting a reply to: $1,600 Samsung LED Paperweight
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: $1,600 Samsung LED Paperweight
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!