OK, now it really is getting boring. T-Mobile announced today that it won yet another title from J.D. Power and Associates. This time the carrier took top honors in a survey of wireless retail sales satisfaction by hitting top marks in the four considered categories: sales staff, store display, store facility, and price/promotion. But T-Mobile wasn't alone at the top. Alltel trailed by two points to take second place while Verizon Wireless came in third. AT&T was rated as average and Sprint Nextel came in last with a below average rating in all four categories.
This is not the first time T-Mobile has won accolades from J.D. Power. Earlier this year the carrier held the number one ranking in a customer service satisfaction survey. That's the seventh consecutive time T-Mobile won that prize. As I've said before, T-Mobile must be doing something right.
So what's your story with T-Mobile? Is the carrier as hot as J.D. Power thinks? I welcome your comments and experiences. You get bonus points if you're T-Mobile's 30 millionth customer. The carrier announced it had reached that milestone yesterday. And considering T-Mobile launched its 3G network on Monday, it's been a big week. Congratulations to T-Mobile.