Sony removes Cyberpunk 2077 from the PlayStation Store
Sony is removing the game "until further notice" and offering refunds.
Many users report that Cyberpunk 2077 has suffered from bugs and frequent crashes, particularly on console versions.
Sony Interactive Entertainment will remove Cyberpunk 2077, the latest blockbuster game from developer CD Projekt Red, from the PlayStation "until further notice," the company said in a statement on its official website.
It also offered full refunds for anyone who bought the game using the PlayStation Store.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
"SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store," the statement says. "SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice."
Postrelease, many gamers had reported multiple bugs and issues with Cyberpunk 2077, particularly on the older, base PS4 console. Earlier this week, CD Projekt Red offered refunds for anyone who bought the game on console, but directed people to retailers or digital stores where the game was purchased.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
"First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase," CD Projekt Red said in a message posted on its website and on Twitter. "We should have paid more attention to making it play better on PlayStation 4 and Xbox One.
"[I]f you are not pleased with the game on your console and don't want to wait for updates, you can opt to refund your copy."
But many consumers found it difficult to get refunds, either through stores like GameStop or on digital stores like the PlayStation Store, which has presumably led to Sony drawing a line in the sand and making it clear that it will offer full refunds.
To be clear, if you've purchased the game, and don't want a refund, you are perfectly able to continue playing. Also, physical versions of the game are still available for PlayStation consoles at brick-and-mortar stores and online.
In a tweet on Friday, CD Projekt Red said it's working to get Cyberpunk 2077 back in the PlayStation Store as soon as possible. The developer is working on a series of "large patches" for the game. The first is set for release in January, the second for February. According to CD Projekt Red, these patches will address the most prominent issues with the game.
CD Projekt Red didn't respond to a request for comment.
