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Microsoft follows Sony in offering Cyberpunk 2077 refunds to unhappy gamers

The Xbox maker says it's already granted refunds to a majority of people who've asked.

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Ian Sherr Contributor and Former Editor at Large / News
Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. As an editor at large at CNET, he wrote about Apple, Microsoft, VR, video games and internet troubles. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic.
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Mark Serrels Editorial Director
Mark Serrels is an award-winning Senior Editorial Director focused on all things culture. He covers TV, movies, anime, video games and whatever weird things are happening on the internet. He especially likes to write about the hardships of being a parent in the age of memes, Minecraft and Fortnite. Definitely don't follow him on Twitter.
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Mark Serrels
2 min read
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CD Projekt Red's Cyberpunk 2077 is an ambitious game, filled with bugs.

James Martin/CNET

CD Projekt Red's dystopian futuristic adventure game Cyberpunk 2077 has had a rough couple of weeks. Reviewers hammered the company over the many bugs and glitches they found in the game. Then on Thursday,  Sony's PlayStation division pulled the game from its digital storefront, offering refunds to any unhappy customers. And now, though Microsoft is still selling the game, it too said it'll offer refunds to customers who ask.

"We know the developers at CD Projekt Red have worked hard to ship Cyberpunk in extremely challenging circumstances," Microsoft said in a statement Friday, which it posted to Twitter. "To date, we have granted refunds to the vast majority of customers who have requested one. To ensure that every player is able to get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice."

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Watch this: Cyberpunk 2077 has its glitches, but still worth playing

The game, which came out Dec. 10, has been widely criticized as having been released too early, with many game-breaking bugs. In spite of the messy experience, reviewers praised the title for its intricate visuals and well-told story. But gamers playing on older devices, particularly 2013's Xbox One and PlayStation 4, said the title is unplayably slow.

CD Projekt Red, based in Poland, has since apologized to customers and admitted that its marketing and advertising didn't appropriately convey how the game played on older devices. "We should have paid more attention to making it play better on PlayStation 4 and Xbox One," the company said on its website and on Twitter.

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One of the game's main characters, Johnny Silverhand, wouldn't be happy about this.

CD Projekt Red

Over the past year, CD Projekt Red has indicated it was facing some troubles with the game. The game was initially slated to launch in April; then it was delayed until Sept. 17; then Nov. 19; then Dec. 10. When announcing the game's final delay, CD Projekt Red said it was primarily in order to make the game run better on older game consoles.

Now that the game's out there, and in such a buggy state, the developer said it's working on a series of "large patches" to fix the issues. The patches will be delivered over the internet for free to people who own the game. 

The first fix is set for release in January, and a second is slated for February. In both cases, the company says it's focused on fixing bugs rather than adding new features or stories.