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Dell tops satisfaction survey

Dell Computer is once again No. 1 in customer satisfaction in desktops, notebooks and Intel-based servers, according to Technology Business Research's second-quarter survey. The survey found that Dell kept its lead in desktops, broke its tie with IBM in notebooks, and re-established its lead over Compaq Computer in servers. Although the study had shown gradually declining satisfaction among Dell customers over the past three quarters, TBR said, the company regained a large portion of those losses in the second quarter. For desktops, Dell scored 86.96 out of 100 points; Compaq, 83.02; HP, 81.41; and IBM, 80.55. For notebooks, Dell scored 83.33; IBM, 80.14; Compaq, 78.86; and Toshiba, 77.48. For servers, Dell scored 86.83; Compaq, 84.36; Hewlett-Packard, 81.67; and IBM, 81.08. TBR interviewed 535 IT managers from April to July for the survey, which focuses on factors such as perceived cost of ownership, price, performance, reliability and services.

Dell Computer is once again No. 1 in customer satisfaction in desktops, notebooks and Intel-based servers, according to Technology Business Research's second-quarter survey. The survey found that Dell kept its lead in desktops, broke its tie with IBM in notebooks, and re-established its lead over Compaq Computer in servers. Although the study had shown gradually declining satisfaction among Dell customers over the past three quarters, TBR said, the company regained a large portion of those losses in the second quarter.

For desktops, Dell scored 86.96 out of 100 points; Compaq, 83.02; HP, 81.41; and IBM, 80.55. For notebooks, Dell scored 83.33; IBM, 80.14; Compaq, 78.86; and Toshiba, 77.48. For servers, Dell scored 86.83; Compaq, 84.36; Hewlett-Packard, 81.67; and IBM, 81.08. TBR interviewed 535 IT managers from April to July for the survey, which focuses on factors such as perceived cost of ownership, price, performance, reliability and services.