Cyberpunk 2077: How to get a full refund before the Dec. 21 deadline
The game, one of the most anticipated titles of the year, was marred by bugs. Now developer CD Projekt Red is trying to make it right.
Ian SherrFormer Editor at Large / News
Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. At CNET, he wrote about Apple, Microsoft, VR, video games and internet troubles. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic.
After more than eight years of development, CD Projekt Red's ambitious futuristic sci-fi roleplaying game Cyberpunk 2077 is here. And it has problems. The game launched with many unfixed bugs, leading to dramatic performance problems on
older PlayStation 4 and
Xbox One, both from 2013. Further, the game has even struggled on new, expensive devices, including Microsoft's Xbox Series X and Sony's PlayStation 5, both of which retail for as much as $500.
But if you've already coughed up $60 or more for the game only to be disappointed, CD Projekt Red has made the unusual decision to accept refunds.
CD Projekt Red encouraged anyone seeking a refund to go to Microsoft and Sony if they bought the game digitally. Other retailers have refund policies you can use too. Below is a list of retailers and links to their forms and refund pages, as well as phone numbers you can call.
If you run into troubles, CD Projekt Red says to contact it at email@example.com up to Dec. 21. Note that's before Christmas for all the Santas out there.
Watch this: Cyberpunk 2077 has its glitches, but still worth playing
If you purchased the game on the Steam marketplace for PCs, you can request a refund through the company's website. Steam's refund policy allows you to return a game within 14 days of purchase, and only if you've played the game for two hours or less. It's likely Valve will give Cyberpunk owners a little more leeway, but your mileage may vary.
The retailer, which typically does not allow returns of any opened
, is allowing refunds on some opened copies of Cyberpunk 2077 through Dec. 21. It's only allowing returns though for the versions of the game that run on the PS4 and Xbox One.
Here are the game SKU's that will be returnable:
6255151: Cyberpunk 2077 PS4
6255136: Cyberpunk 2077 Xbox One
6352276: Cyberpunk 2077 Collector's Edition PS4
6352440: Cyberpunk 2077 Collector's Edition Xbox One