Jan. 29, 2001: Chief Executive Jeffrey Weitzen steps down and is replaced by founder Ted Waitt.
Jan. 30: Management shake-up--seven of 14 top executives resign.
Feb. 28: Computer configurations are trimmed from 23 million to hundreds as a cost-cutting measure.
An international executive post is created.
First-quarter guidance issued to analysts is far below estimates.
March 28: Twenty-seven, or 10 percent, of the Gateway Country stores are closed.
March 30: Gateway.net to be phased out as the company relies on America Online.
April 19: First-quarter revenue falls to $2 billion, down 15 percent from the same quarter the previous year. Pretax loss, excluding charges, reaches $6 million. Average selling price, including PC and non-PC products and services, reaches $1,723.
Gateway's "store within a store" at the OfficeMax retail chain is closed.
April 23: Enters storage market with three network-attached storage products.
April 26: Eliminates 15 "stupid" policies, a move designed to bolster sagging customer satisfaction.
May 15: Settles with Federal Trade Commission over allegations that its Gateway.net Internet service failed to give prominent notice of telephone fees.
May 30: A Gateway Guarantee program is launched to beat competitors' prices.
July 10: More than a third of the company's Asia-Pacific work force is laid off.
July 13: Gateway plans to outsource its Australia-New Zealand technical support calls to cut costs.
July 19: Second-quarter earnings miss analyst expectations, sending shares down by nearly 25 percent. Revenue falls to $1.5 billion, down 32 percent from the year before. Pretax loss, excluding charges and write-downs, reaches $9 million. The average selling price falls to $1,501. Consumer and business units are scrapped. U.S. markets and Solutions Group units created.
July 25: Gateway beats IBM and wins a two-year U.S. Chamber of Commerce contract.
Aug. 15: Partners with cable provider Comcast to offer high-speed Internet access.
Aug. 27: Unveils a new top-of-the-line notebook with 90 days of free wireless Internet service.
Aug. 28: Major restructuring designed to save up to $300 million annually. Includes laying off up to 25 percent of staff, closing some manufacturing and call center sites, pulling out of international markets, and formalizing six business lines.
Oct. 3: Third-quarter warning issued, citing the Sept. 11 terrorist attacks as slowing business.
Oct. 18: Third-quarter revenue falls to $1.4 billion, down 45 percent from a year earlier. Pretax loss reaches $83 million, excluding charges. The average selling price falls to $1,460.
Oct. 24: Kills off its Web-surfing appliance, Connected Touch Pad.
Oct. 29: Bundles flat-panel displays as a standard feature with several models.
Nov. 7: Sue Parks, senior vice president of U.S. Markets, announces her resignation just a couple of months after the restructuring.
Nov. 15: Offers new home installation program for PCs, printers and Internet connections.
Nov. 20: Launches PC, laptop, printer, digital camera and flat-screen monitor bundled for a $99 monthly fee.
Nov. 28: Launches 930 Series servers, low-end dual-processor models for small businesses needing to share files or run e-mail and basic databases.
Jan. 7, 2002: Gateway reaffirms expectations for a fourth-quarter profit but warns that unit shipments won't grow sequentially as previously expected, and revenue will fall below analysts' estimates.
Jan. 8: Stock falls 25 percent. Moody's downgrades the company's debit credit rating to junk bond status.
Source: CNET News.com research