The Buzz Report
Sony's rocky PSN re-launchIn Buzz this week, the HP Veer is uselessly tiny, Sony can't catch a PSN break, and everybody continues to hate AT&T.
Hi, IÃ¯Â¿Â½m Molly Wood and welcome to the Buzz Report Ã¯Â¿Â½ the show about the tech news that everyone is talking about. This week, the smallest phone youÃ¯Â¿Â½ll never use, the PlayStation NetworkÃ¯Â¿Â½s rocky re-launch, and everybody hates AT&T. Again. No, this is not a re-run. First up, itÃ¯Â¿Â½s the Gadget of the Week. The gadget of the week is the new HP Veer. IÃ¯Â¿Â½ll tell you one thing about this phone Ã¯Â¿Â½ it is SMALL. And at a time when all other phones are getting bigger, and bigger, and bigger Ã¯Â¿Â½ maybe thatÃ¯Â¿Â½s a good thing! Unless you canÃ¯Â¿Â½t really use it. [BONNIE B-ROLL] But I mean, come on. ThereÃ¯Â¿Â½s got to be a market for a phone thatÃ¯Â¿Â½s as small as four quarters laid out in a square. In fact, I know there is Ã¯Â¿Â½ women with long fingernails who canÃ¯Â¿Â½t use touchscreen phones and want to stash their phones in their pockets, not a purse, when they ride their bikes. Basically, our producer, Sarah. I guess you can kind of see why HP lowered its earnings guidance earlier this week. Keep trying, guys! And now for the news. Sony re-launched the PlayStation Network this week, to the delight of gamers who, despite having their identities ripped off, simply cannot wait to get back online and play Call of Duty: Black Ops. Sony offered customers a month of free PSN service in apology for the almost month-long outage. Interestingly, Japan wonÃ¯Â¿Â½t allow PSN to come back online there, because it says Sony hasnÃ¯Â¿Â½t met its stringent security requirements. But, uh, itÃ¯Â¿Â½s good enough for America? Really? Thanks, Sony. And sure enough, by the middle of the week, there were reports of yet ANOTHER security vulnerability that knocked the PSN password reset system offline. Sony says there was no hack, just an exploit that was immediately patched, but Ã¯Â¿Â½ letÃ¯Â¿Â½s just say benefit of the doubt supplies are low around here right now. AT&T customer satisfaction is on the decline, according to the American Customer Satisfaction Index. Because some jokes just write themselves. The annual survey found that AT&TÃ¯Â¿Â½s customer satisfaction went down 4 percent over the last year, to 66 out of a hundred. Interestingly, T-MobileÃ¯Â¿Â½s score ALSO went down 4 percent, to 70 out of a hundred. Analysts say itÃ¯Â¿Â½s normal for consumer satisfaction scores to go down AFTER a big merger, but not so much before. So, kind of fun to imagine what might happen to consumer satisfaction if that merger goes through, eh? Considering people want that merger to happen just about as much as theyÃ¯Â¿Â½d like a rabid badger for a pet. By the way, AT&TÃ¯Â¿Â½s response to this was to say, in essence, people may hate us, but theyÃ¯Â¿Â½re not leaving! Our Ã¯Â¿Â½churnÃ¯Â¿Â½ is still super low! Oh, so, wait. Once youÃ¯Â¿Â½ve locked them in to contracts it will cost them hundreds of dollars to break, you can fool yourself into thinking theyÃ¯Â¿Â½re actually not that mad at you? Good luck with that, guys. In other news, IÃ¯Â¿Â½d like to thank Cameron and Tyler Winklevoss for providing me with a steady stream of News I CanÃ¯Â¿Â½t Fucking Believe. The Whinervoss boys, as you recall, were denied their grudge match against Facebook for the THIRD TIME last month, with a judge saying theyÃ¯Â¿Â½d have to live with their 65 million dollar settlement from Facebook and that the litigation just needs to stop. They claim, of course, that CEO Mark Zuckerberg stole their idea in creating Facebook. But despite three federal appeals courts telling them they have no case, the mockery of millions, and the fact that their settlement is now worth about 100 million dollars, the Whinervosses plan to take this case all the way to the U.S. Supreme Court. Yeah. I mean, why not. The Supreme Court has nothing better to do than indulge a couple of rich white boys who had that one good idea that one time and apparently havenÃ¯Â¿Â½t ever had a good one since. Ok, how about some news that doesnÃ¯Â¿Â½t make me mad. ItÃ¯Â¿Â½s time to see whatÃ¯Â¿Â½s Clogging the Tubes. From the Make blog, this Ã¯Â¿Â½ is the most fun you will have watching balls swing back and forth. DonÃ¯Â¿Â½t you feel calmer? That is totally zen. And amazing. See you at Maker Faire! And thatÃ¯Â¿Â½s the Buzz Report for this week, everyone. IÃ¯Â¿Â½m Molly Wood, and thank you for watching.