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EU Parliament member to Zuck: Did you create a digital monster?Facebook CEO Mark Zuckerberg faces tough questions from the EU Parliament, on everything from political bias to monopolies.
I really think we have a big problem here and it's not solved by saying we gonna fix it ourself. And you have ask yourself how you will be remembered. As one of the three big Internet giants together with Steve Jobs, I should say, and Bill Gates, who have enriched our world And our societies. Where on the other hand, in fact a genius will create a digital monster that is destroying our democracies and our societies [INAUDIBLE]. That's the question that you have to put yourself for yourself. Perhaps you're horrified by this creation of yours and what it's led to. I don't know. But what is absolutely true Is that since January of this year you've changed your modus operandi, you've changed your algorithms and it has led directly to a very substantial drop in views and engagements for those that have got right of center political opinions. Would you consider your company as a Monopoly and I have to say as a politician, I believe in marketing rules. But I also want to stop all kinds of possible monopolies. And that's why I think is time to discuss breaking Facebook monopoly because it's already too much power in only one hand. We exist in a very competitive space where people use a lot of different tools for communication But the average person uses about eight different tools for communication ranging from all sorts of private messaging up to more broadcast mediums, to things where they're communicating with groups of people and then all their friends at once. So from where I sit, it feels like there are new competitors coming out everyday, they're competitors that reach 10s and 100s of millions of people. And we're constantly needed to evolve our service in order to stay relevant and serve people well. So that feels like it's a competitive environment where there are many choices that people have. It's very important to me that we're a service that allows for a wide variety of political discourse. We view that as a A big part of our responsibility, and I can commit to you here today that we will, that we have never and we'll not make decisions about what content is allowed or how we do ranking on the basis of a political orientation, terror, bullying, self harm Election integrity which is obviously extremely important. Our prioritizing them first [UNKNOWN] goal over the coming years is going to get to developing the AI systems and hiring the staff necessary to build a proactively review more of the content as it's coming into the system. We'll never be perfect on this. Our adversaries, especially on the election side, people who are trying to interfere will have access to some of the same AI tools that we will. So it's an arms race and we'll need to be constantly working to stay ahead. But our vision for how we should manage the system is going to move from one of reactive management As people in our community flag things, to one where we're more proactively having systems look at the content, flag things for tens of thousands of people to review. And we're already making significant progress in doing that.