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Sleep Number 360 review: This $7,600 smart bed isn't smart enough

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The Good Sleep Number's 360 Smart Bed with the king FlexTop P6 mattress, the FlexFit 1 traditional base and two DualTemp mattress pads is highly customizable -- adjust the firmness, incline and temperature of your side of the bed whenever you want. Your partner can do the same on their side.

The Bad At $7,600, this bed is incredibly expensive (the price includes optional accessories like the DualTemp pads, priced individually and configured exactly as I tested it). It doesn't work with Alexa, Google Assistant or any other major voice platforms. It doesn't automate anything for you; you have to decipher the data it collects and adjust your settings manually.

The Bottom Line Sleep Number's 360 Smart Bed has genuine appeal, but its limited support for smart home platforms and inability to auto-adjust settings leaves the guess work up to you -- for too much money.

Visit manufacturer site for details.

6.9 Overall
  • Features 6.5
  • Usability 7
  • Design 7
  • Performance 7

Review Sections

Let's start with the good stuff. The sensors built into the Sleep Number 360 Smart Bed really do work. They tracked my breathing rate and my heart rate every night for the nearly four months I slept on them, as well as how long I slept and how restful that sleep was. The bed also tracked my husband Kevin's sleep separately via the profile he created in the same SleepIQ app. 

Along with the ability to view your "sleep score" every morning and your sleep averages over time, we could individually adjust each side of the bed to our preferred firmness via the included remote or straight from the free app. Optional accessories, like the motorized base and the DualTemp heating and cooling mattress pads, add extra layers of functionality to an already high-tech bed. 

At the same time, the Sleep Number 360 Smart Bed is missing something major. For all of the data it collects -- you can even pair third-party apps like Nest and Fitbit to gather your temperature and fitness stats -- you don't get much back in return. Where's the Alexa skill? Why can't this bed use the info it gathers to auto-adjust your bed's settings (or even your Nest's set temperature) for you? 

The specific king-size 360 Smart Bed I tested costs a whopping $7,600. It's a comfortable, customizable bed to be sure, but it can't actually do much with the loads of information it gathers about you. That makes it hard to recommend to most. I'd instead suggest the Eight Sleep Tracker. It costs just $419 for a king mattress cover, complete with sleep tracking, an Alexa skill, IFTTT compatibility and a heating function. 

Note: The Sleep Number 360 Smart Bed is only sold in the US. At the current exchange rate, $7,600 coverts to roughly £5,900 and AU$10,310. 

Inside the Sleep Number 360 Smart Bed

The best part about the Sleep Number 360 Smart Bed is its customizability. That starts with the various configurations available for the bed itself. I tested the $3,800 king FlexTop P6 mattress, the $2,100 FlexFit 1 traditional base and two $850 DualTemp mattress pads. All together, that comes to $7,600. 

Since we're comparing the 360 bed to queen-size competitors from Beautyrest, Eight and Winkbed, I priced out the queen version of the bed I tested -- it comes to $5,500. 

Whether it's a king or a queen bed, the 360 Smart Bed by Sleep Number, with optional accessories like the FlexFit 1 base and the DualTemp pads, is expensive. See how it stacks up against other connected beds in the chart below.

Comparing smart beds


Sleep Number 360 Smart Bed Beautyrest SmartMotion Base 3 Eight Mars+ Winkbed Cool Control Base
Price $7,600 total: $3,800 FlexTop P6 king mattress/$2,100 FlexFit 1 traditional base/$1,700 two DualTemp mattress pads Base $1,499/Sleeptracker $199 Mattress: $1,399/Base: $275/Smart cover sleep tracker: $399 Base $2,200 / LUXURY FIRM WinkBed $1,299
Mattress material Foam
Foam
Hybrid spring/foam Hybrid spring/foam
Size we tested King Queen Queen Queen
Motorized base Yes, with optional FlexFit base Yes No No, can buy one for $3,000 extra
App Yes Yes Yes Yes
Heating Yes, with optional DualTemp mattress pads No Yes Yes
Cooling Yes, with optional DualTemp mattress pads No No Yes
Smart home partners Nest Amazon Alexa Amazon Alexa, IFTTT, Nest No
Sleep tracking Yes Yes Yes No
Heart rate Yes Yes Yes No
Breathing rate Yes Yes Yes No
Does it track sides/zones? Yes Yes Yes Yes
Remote Yes Yes No Yes, 2
Massage No Yes No No
Other notable features Automatic under-bed nightlight 4 USB chargers No No

The Sleep Number 360 Smart Bed is by far the priciest product we tested in this roundup. Again, its customizability is what sets it apart. You can adjust the firmness of the FlexTop P6 mattress straight from the app, or from the included remote -- and each side of the bed is individually customizable. I tend to like my mattress a little firmer than Kevin, so we both got what we wanted from the same mattress.

The FlexFit 1 base, combined with the FlexTop P6 mattress lets you adjust the incline of each side of the bed. If Kevin wants to stay up later than me and read, he can use the app, the remote -- or the "favorites" button on his side of the bed (my side has one, too) -- to move the motorized base into an upright position, just on one side. 

This allows for a lot of flexibility, since you can be in bed without having to lie flat or use tons of pillows to prop yourself up. But in order for each side to raise and lower independently, the top section of the mattress is split. That means you can't really sleep in the middle of the mattress, since there's an obvious divide between the two sides that really isn't comfortable. For that reason, I personally wouldn't want this particular style of mattress, but it does work well and isn't very noisy.

The FlexFit 1 base also has a built-in nightlight under the bed that can automatically turn on and off when you get out of bed at night. 

The SleepIQ app also has a setting that's supposed to stop snoring when you have a FlexFit base, but it isn't as neat as it sounds. Sleep Number puts a default option in the app that you can select when you wake up to your partner snoring. The setting slightly raises your partner's head using the motorized base and is supposed to ease their snoring. I expected the bed to "listen" for snoring and automatically adjust the bed ideally before it wakes up anyone else, but it doesn't work that way. So if Kevin woke up to me snoring, he'd have to go into the app and press the "snore" default setting to raise up my side of the bed. Fortunately, neither of us snores, so it didn't become an issue. 

sleep-number-bed-2

Use the DualTemp remote to adjust the mattress pad's heating and cooling settings.

Chris Monroe/CNET

The final component is the two DualTemp mattress pads, one pad per side. The DualTemp pads are essentially plug-in ventilation systems that pump cool or warm air -- or simply circulate room temperature air -- through a hose under your bed into the pad. Each pad sits over your mattress pad and under your fitted sheet. 

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