MacFixIt reader Reuben Wechsler reports an issue attempting to install Norton SystemWorks under Mac OS X 10.3.x, and the Apple-provided solution involving removing fonts:
"When i attempted to install the OS X version of SystemWorks 3, the installer would unexpectedly quit, and kernel protection failure was cause. At first, I got an e-mail response from Symantec that they were aware of the issue, [but had] no suggested fix. When I responded that I had 'upgraded' to a product that didn't work and asked for a refund, they then responded with a suggestion to uninstall my old version of SystemWorks and included an uninstaller in the e-mail. Didn't help. Only by speaking to Apple Tech Support was I able to solve the problem."
The solution Apple provided to Reuben is as follows:
- Launch Font Book (located in /Applications).
- Move the cursor over each "Times"-related font until the yellow "tool tip" box appears, providing information about each font. Look at the information for the "Path" to the font.
- Disable any font whose path ends in "RO" (in Reuben's case, Times Regular).
- Close Font Book.
After performing this procedure, Reuben was able to install SystemWorks.