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Software aims to break down language barriers

Autonomy is plugging its Autonomy Content Infrastructure software as a way to get various applications such as email, Web documents, spreadsheets and others to share information.

With an upcoming software product, Autonomy is promising to break down "language barriers" among business applications.

The Autonomy Content Infrastructure (ACI), expected to be unveiled tomorrow, uses the company's pattern-matching technology to analyze the meaning of documents, rather than looking at keywords or embedded tags.

Autonomy is plugging ACI as a way to get various applications such as email, Web documents, spreadsheets and others to share information.

"We can now make different pieces of a company work together using unstructured data," Autonomy chief executive Mike Lynch said in an interview. "Our new approach means everything can communicate with everything else. The parts of a company are not separate islands anymore."

In one example, ACI could help grease the path of a customer complaint through a chain of disparate corporate applications. Using ACI, a company could coordinate and automate the applications that receive the complaint via email, decide in which department it belongs, determine whether other similar complaints were filed, call up whatever information is known about a particular product and associated problems and solutions, send prepared replies to the customer with information on the problem, and offer that customer a discount on future orders.

The software works in any language, according to Autonomy.

Autonomy will announce more than 30 application vendors that have made their products ACI-compliant. These include Intraspect, Delano, Nexor, Octane Software, Open Market, Sybase, Vignette and Oracle.