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Site Finder fact-finding

Stratton Sclavos' attitude seems not to take into account the experience of regular Internet folks and us at the Internet Research Task Force.

    In response to the Oct. 16 Newsmakers interview with VeriSign CEO Stratton Sclavos by Charles Cooper, "The cultural divide and the Internet's future":

    Your recent interview with VeriSign's Stratton Sclavos has the following quote:

    "Ninety-nine percent of the traffic is pure HTTP (Hypertext Transport Protocol), and so it handles it the way it should. Just so you know, our customer service lines went from 800 or 900 calls on the first day to almost zero right now. For every customer who had a Site Finder issue, the remediation took less than 12 hours."

    First of all, 90 percent of traffic is HTTP, yet many e-mail and spam systems were broken due to a noncompliant SMTP (Simple Mail Transfer Protocol) server. Also, it took more than 12 hours to replace the server with a compliant one. Note the phrase, "For every customer," which seems not to include the regular Internet folks and us at the Internet Research Task Force.

    Yakov Shafranovich
    Co-chair, Anti-Spam Research Group, IRTF
    Baltimore, Md.