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Retrospect problems with PowerBook G4 15" (FireWire 800); startup disc problems

Retrospect problems with PowerBook G4 15" (FireWire 800); startup disc problems

We've now received separate, confirmed reports of Retrospect's inability to properly configure itself for operation with the PowerBook G4 15" (FireWire 800)'s internal SuperDrive.

This problem is not only forcing PowerBook G4 15" owners to seek alternative backup methods, but is also causing wasted CD media because the "test" procedure repeatedly fails. Garth Gaudry writes:

"I tried to configure it using the Retrospect 5.1 in-built configuration procedure. It did the test 'write' on a blank CD and then froze with a message saying 'insert CD when needed.' I left it for many hours and the freeze continued. I've wasted 4 blanks so far reproducing the problem."

"I contacted Retrospect help by e-mail several times and got either no answer or unsatisfactory answers such as 'this must mean that the drive is unsupported.' The Retrospect agent in Australia told me that Dantz's approach in 5.1 is that they do not authenticate individual drives because Retrospect is now designed to configure them automatically."

Startup disc problems Readers report problems booting from both the TechTool Deluxe and DiskWarrior startup CDs with the PowerBook G4 15" (FireWire 800). These utilities can still be used if a different drive is designated as the startup volume.

Feedback? Late-breakers@macfixit.com.

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