Quintus Corp. (Nasdaq: QNTS) was up 11 percent Tuesday after it announced a reseller, marketing and technology alliance with Siebel Systems, Inc. (Nasdaq: SEBL)
Shares of Quintus, a provider of contact center solutions for e-customer relationship management (eCRM), were up 15/16 to 9 3/4. The stock has fallen from a high of 59 1/4 since its November IPO.
Similar companies such as Kana Communications (Nasdaq: KANA) have also languished since impressive debuts. Kana was up 9/16 to 44 5/8, well below a high of 175 1/2, and Egain (Nasdaq: EGAN) gained 5/8 to 13 7/8, off from a high of 74.
Shares in Siebel, a supplier of eBusiness application software, fell 9/16 to 112 11/16.
The goal of the alliance is to combine the companies' technology and channel strengths to inmprove customer service technology. The alliance includes agreements for Quintus to sell Siebel applications in through its sales channels, and for Siebel to licensed Quintus' technology.
Quintus' software will extend Siebel's offerings by delivering email, fax, Web requests and voice messages to the Siebel desktop as multi-media information.