Quantum Break PC crash fix requires Microsoft to update Windows 10 first

Memory management issue is due to underlying problem in the operating system.

Remedy Entertainment has said Microsoft needs to update Windows 10 before it can address a memory management issue causing crashes in the PC version of Quantum Break.

The studio posted an update on the game's forum, where a list of known issues is being catalogued. It said Microsoft is aware of the problem and intends to address it.

"Microsoft has identified a Windows 10 memory management issue which may cause Quantum Break to crash on some GPUs," it explained. "This crash is seen more frequently at higher game settings. Microsoft plans to fix this in a future Windows Update."

On April 13, Remedy apologised for a number of performance problems discovered with the PC version of Quantum Break, and assured players it was "working diligently" to resolve them.

The PC version was found to be incapable of running at a smooth frame rate and crashed with certain hardware configurations. Many of these issues are believed to be linked to the Universal Windows Platform.

Since then Remedy detailed workarounds to alleviate some of the issues and confirmed it plans to launch an update for Quantum Break by May 1.

"Both the Xbox One and [Windows 10] Quantum Break title updates are in the certification process right now," said Thomas Puha, the studio's head of PR. "The title update's are still in testing ... still some bugs to fix."

The full list of Quantum Break's known issues and workarounds can be found here.

Reports have suggested that Remedy Entertainment is also deep into development on an unannounced new game. Development of the project has reportedly been underway since August 2015.

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