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Portal Software inks deal with Siebel

Portal Software, a maker of customer management and billing software, linked arms with front-office software developer Siebel Systems to provide a joint product targeting companies in the communications arena. As a partner in the Siebel Alliance Program, Portal Software said it plans to work with Siebel to combine its applications with Siebel eCommunications 2000, a family of enterprise software that helps companies manage and coordinate customer requests including those coming from the Web, call center, field organization and other distribution channels. When completed, the new offering will help communications companies improve their customer service by being able to better handle real-time customer billing account management, the two companies said. Siebel is the leader in the market for CRM (customer relationship management) software--applications that handle a company's customer service, sales force, and marketing activities.

    Portal Software, a maker of customer management and billing software, linked arms with front-office software developer Siebel Systems to provide a joint product targeting companies in the communications arena. As a partner in the Siebel Alliance Program, Portal Software said it plans to work with Siebel to combine its applications with Siebel eCommunications 2000, a family of enterprise software that helps companies manage and coordinate customer requests including those coming from the Web, call center, field organization and other distribution channels.

    When completed, the new offering will help communications companies improve their customer service by being able to better handle real-time customer billing account management, the two companies said. Siebel is the leader in the market for CRM (customer relationship management) software--applications that handle a company's customer service, sales force, and marketing activities.