CNET también está disponible en español.

Ir a español

Don't show this again

Tech Industry

Oracle acquires Telephony@Work

To bolster its on-demand CRM offerings, company buys maker of software for setting up Web-based call centers.

Oracle announced on Tuesday that it acquired Telephony@Work in a move to bolster its on-demand customer relationship management, or CRM, offerings. Telephony@Work develops software for telephone service carriers to provide a browser-based contact center.

Carriers host Telephony@Work's software on their networks and then sell the call center service to their respective customers. The deal is designed to combine contact center technology and CRM software. Terms of the deal were not disclosed.