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MacBook (13") SMC Firmware Update 1.1 (#3): Apple no longer repairing units at a hardware level?

MacBook (13") SMC Firmware Update 1.1 (#3): Apple no longer repairing units at a hardware level?

Apple no longer repairing units at a hardware level? Despite the fact that not all units are alleviated of sudden shutdown symptoms after application of SMC Firmware Update 1.1, some MacBook owners are reporting being turned away at authorized Apple repair centers (including the Genius bars at Apple stores) when seeking hardware fixes for the shutdown issue.

Although it may not be a company-wide position, some Apple stores and repair centers are apparently taking the position that since sudden shutdown issues should be addressed by the firmware fix, actual hardware repairs are no longer necessary.

In other cases, users are receiving units sent for repair back with a message indicating simply that the firmware update had been applied, purportedly resolving the issue.

MacFixIt reader Rich Simons writes:

"Apparently Apple is no longer doing heat sink replacements. I took my misbehaving MacBook to my local Genius Bar two days before the update was released, and they sent it in for a new heat sink. Yesterday I got it back, with the explanation that that it was fixed via the firmware update instead. (It seems fine now, but since the problem was intermittent, I need to wait a few weeks to be absolutely sure this has done the job.)"

Feedback? Late-breakers@macfixit.com.

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