Chip giant Intel (INTC) announced a new software module that will allow support personnel to extract information from desktops when users call with a problem, a key element in an industrywide effort to reduce the costs associated with PCs.
The unveiling of the new module coincides with the opening of the Support Services Conference and Expo trade show in San Jose, California, this week.
Intel launched a Wired for Management initiative last fall in the hopes of reducing the cost of ownership of a PC. The issue remains a sticking point due to the administrative costs associated with keeping PC software up to date and minimizing human error and confusion with the machines.
Intel is an investor in CNET: The Computer Network.