Some users are having problems with Alsoft's recently posted DiskWarrior 3.0.2 - either updating to the new version, or burning a new DiskWarrior startup CD with the new version.
MacFixIt reader Dan writes "When attempting to burn an updated DiskWarrior startup CD, I get: 'A burn engine error occurred (-2147352539). 00/00/00' This is after I enter my serial number.
"The burner is a external LaCie drive connected via FireWire to a TiBook 500 running OS 10.2.6. The mechanism in the drive reports as a LITE-ON LTR-52327S. I am using TDK blanks. I have successfully burned a couple CDs already today using Toast. I have rebooted several times and re downloaded the updater."
For users experiencing burn problems from DiskWarrior, Alsoft offers a potential solution:
- If the Update utility appears to have successfully updated the image, but simply refuses to burn a new CD, do not quit the Update utility yet. First choose Go -> Go to Folder... in the Finder. Type /private/tmp and click the Go button. This will take you to the /private/tmp folder.
- There should be a disk image file (ending in .dmg) in that folder. Copy or move it to your Desktop. (After doing this, it's safe to quit the Update utility.)
- Launch Disk Utility (/Applications/Utilities/Disk Utility).
- In Disk Utility, choose Images -> Burn..., choose the disk image file you just copied to the Desktop, and click Open.
- Burn the image to disc.
Meanwhile, MacFixIt reader Dave writes "I am having trouble with the DiskWarrior 3.0.2 installer. Every time I try to authenticate with my administrator password the program crashes. I've repaired permissions, rebuilt the disk directory ( with DiskWarroir 3.0), tried running the installer under other user account (even as a root user), none of this has had any change in the crashing behavior. Has anyone else experienced this?"
If you are experiencing a similar issue, please drop us a line at firstname.lastname@example.org.