Forrester Research says that while retail sales will probably be flat this holiday season, online sales are expected to reach $44.7 billion, an 8 percent jump over last year. Seventy-two percent of retailers questioned said they expect holiday sales to increase over last year. And the customer experience may be improved as well. Online retailers may also show a new focus on customer engagement and service.
Also on the podcast: The Wii is losing ground, Amazon has finished its acquisition of Zappos, phishing attacks are up, file sharers spend more, and the military is testing new force-feedback packbots.