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Apple acknowledges iBook logic board problems; announces Repair Extension Program

Apple acknowledges iBook logic board problems; announces Repair Extension Program

Over the past year, MacFixIt has covered numerous suspected logic board issues with iBook G3 (white) computers. Some users have had success in getting Apple to replace their iBook's logic board, which, for many, has fixed the issues they were experiencing; however, others have found Apple (until now) unwilling to perform such repairs.

Apple has now announced an iBook Logic Board Repair Extension Program. Effective January 28, 2004, the Repair Extension Program is "a worldwide program covering repair or replacement of the logic board in specific iBook models manufactured between May 2002 and April 2003 that are experiencing specific component failures." Specifically, the problems covered by this Program include "the computer starting up, but the built-in and attached external displays exhibiting one or more of the following symptoms." The symptoms listed are:

  • Scrambled or distorted video
  • Appearance of unexpected lines on the screen
  • Intermittent video image
  • Video freeze
  • Computer starts up to blank screen

If your iBook displays (no pun intended) any of the above symptoms and has a serial number in the range of UV220XXXXXX to UV318XXXXXX, it is covered by the Program.

The Program covers affected iBooks for three (3) years from the original retail date of purchase, and that coverage extends worldwide.

In order to arrange for a repair under the Program, affected iBooks will need to be diagnosed by either an Apple tech support representative or an Authorized Apple Service Provider.

In what is sure to be welcome news for some users, Apple's announcement also states that Apple will reimburse customers who paid to have an eligible iBook repaired in order to fix a problem covered by the Program. (According to the announcement, Apple will "pro-actively contact affected customers where Apple has their contact information.")

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