You see, when she got the shiny new phone she immediately put a protective case on it (and). It's one of those cases that also includes a magnet on the back, making it easier to place the case on a stand, in a car or on a desk.
So, months later, when she removed the case she discovered the compass on her iPhone X suddenly worked. The culprit? That well-intentioned magnet.
Google doesn't make its guidelines publicly available, but did provide the following statement to CNET when asked about any potential issues a magnet inside a case can cause:
"We suggest thatowners look for the Made for Google logo when purchasing accessories for their device. Made for Google products sport the logo certifying that they have been tested to meet Google's criteria for compatibility and performance to ensure our customers have great options to choose from and a great experience with Pixel."
Apple, on the other hand, does post its guidelines for potential accessory manufacturers who want to develop products for Apple devices. Section 2.2 on page 17 specifically addresses magnetic interference:
So not only can a management in a case interfere with the compass, which is a hassle on its own, but it can also have an impact on the iPhone's optical image stabilization (OIS) performance. Presumably, any other device with OIS could suffer from the same issue with a misplaced magnet.
To be clear, this is in no way Apple's fault, nor would it be Google's or Samsung's if this issue was experienced on a different device.
Apple - USE TAG
reading•Having issues with your phone's compass? Read this
Nov 16•Black Friday 2018 iPhone deals: $150 off iPhone XR and XS, $400 iPhone X gift card
Nov 16•Black Friday 2018 smart home deals: Google Home Hub, Facebook Portal, Apple HomePod, Alexa gadgets and more
Nov 16•Garage door automation made easy
Nov 16•iPad Pro bend test confirms what we already know: Tablets are fragile