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CNET News Video: Steve Jobs on iPhone 4 fixes

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CNET News Video: Steve Jobs on iPhone 4 fixes

2:53 /

Apple CEO Steve Jobs tells reporters that iPhone 4 antenna problems have been blown out of proportion, but to keep customers happy the company will give away cases and bumpers for the device.

>>You know, we're not perfect. We know that. You know that and phones aren't perfect either but we want to make it, make all of our users happy. However, we started getting some reports of people having issues with the antenna system which is a very advanced new antenna system and the problems they were saying, obviously Gizmodo put their video on the web, people were touching x marks the spot here and they were seeing a large drop in bars and this has been since dubbed antennagate. Doesn't seem like a good idea if you can touch your phone or more in particular grip your phone in a certain way and the bars go way down, that doesn't seem like a good thing. Well, it turns out it's certainly not unique to the iPhone 4. That was one of the first things we learned. You could go on YouTube and see videos of Nokia phones and Motorola phones and other phones doing the same thing. Nobody had ever looked at them much before but I think it's important to understand the scope of this problem because what the data says leads you to the conclusion that this has been blown so out of proportion that it's incredible. So, let me tell you what we're going to do. The first thing we did yesterday we released IOS version 4.0.1. That is now out. People are updating it. It fixes the wrong formula that we used to calculate how many bars to put up for a given signal strength and there was a nasty exchange bug in there that a lot of our corporate customers are hitting and that's fixed as well. So, those bugs are fixed, IOS 4 is out, 4.0.1 is out. We recommend every iPhone owner update to it. Secondly, a lot of people have told us the bumper solves the signal strength problem. Consumer reports this, the latest one this week. We've heard a lot of people. Why don't you just give everybody a case? Okay, great. Let's give everybody a case. We've got our bumper case here. We want to give everybody a free case. Every iPhone user is going to get a free case, one for every iPhone 4. If you've already bought one, we'll give a full refund for a bumper and we're going to do this for every iPhone 4 purchased through September 30th. We'll reexamine this in September and decide whether to keep going or maybe we'll have a better...

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