Research In Motion hits a snag: CNET News Video
CNET News Video: Research In Motion hits a snag1:35 /
This week's BlackBerry outage puts the spotlight directly on the parent company, Research In Motion, better known as RIM. While the company had initial success with the BlackBerry more than a decade ago, experts say RIM is going through a bit of an identity crisis. CNET's Kara Tsuboi reports.