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How To Video: Refunds for iPhone and iPad apps

About Video Transcript

How To Video: Refunds for iPhone and iPad apps

2:03 /

If you've gone a little app happy and purchased the wrong one from the App Store, we'll show you how to get a refund through iTunes.

[ Music ] ^M00:00:09 >> Brian: There are times where some of us get a little app happy, I know you've been there, and we purchase the wrong app from Apple's App Store. I recently purchased the Iron Man 2 game, I know, don't judge me, but I accidentally purchased the iPhone version instead of the one for the iPad. I'm Brian Tong for CNET.com and I'll show you a little trick that a lot of people don't know about, how to return apps that you've already purchased. Now, before we jump into this I want to emphasize that this is not intended to be used to buy an app then return it and hurt the developers, because these guys are the people that are making our gadgets more enjoyable so let's respect that. Alright, the first thing you have to do is purchase some apps from the App Store through your iPhone, iPod Touch, iPad or computer or wherever. Now, once you've done that jump into iTunes and in the top right-hand corner find your user name, select account and log-in. Let's go to your purchase history and then you'll see a list of dates and order numbers, select the date that you made the purchase and you'll see an order breakdown, then click on report a problem and an option will show up next to the price of each app. Find the boo-boo that you made, in this case it's going to be Iron Man 2 for me that was $6.99, and click report a problem. A prompt will appear and you'll need to select the problem that you had and add any comments. I explained my Iron Man 2 issue and also told them how I purchased the iPad version immediately afterwards. Submit it and you'll receive a confirmation e-mail. It only took about a day for an iTunes rep to get back to me but I received an e-mail telling me the charges would be reversed. Now that's customer service. There's really no reason to return a 99 cent app and you do have up to 90 days to request a refund but hopefully this feature helps you the same way it helped me out. I'm Brian Tong for CNET.com with your how-to for refunding apps. Respect your developers and use it wisely. ^M00:01:58 [ Music ]

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