This content is rated TV-MA, and is for viewers 18 years or older. Are you of age?
Sorry, you are not old enough to view this content.

CNET News Video: Goodbye 'bill shock'

About Video Transcript

CNET News Video: Goodbye 'bill shock'

1:19 /

The days of cell phone "bill shock" may soon be over. A new agreement between wireless carriers and the Federal Communications Commission means consumers will get alerts when they're close to going over the limit on their phone, text, or data plan. CNET's Kara Tsuboi reports.

-We all talk, text, and even browse the web on our mobile devices, sometimes to excess. And when it's time to pay up, we can face extreme overages known as bill shock. -You've used the data, you're missing calls, and you don't really realize that what you're using it costs a lot more money and then you get home, you open your bill, and you say "Uh-oh I used $200 worth of data" or even more than that. -The Federal Communications Commission says 1 in 6 mobile device users has experienced bill shock and nearly a quarter of those people face a bill that can be 100 bucks more than normal. That can be very serious, I mean, depending how much you use. I mean, some people can go home and find $30,000 or even more than that. -That's why the FCC and cellphone companies have struck a deal for a new alert system. Users will soon get a text or phone call alerting them that they're reaching their monthly limit on voice, data, or messaging plan. -Customers should know about their plan. They should know the what if, what's in store for them. They should know their overages, but I think it's also very fair to carriers to be-- to send out this message and say you're almost gonna go over. It's gonna cost you so people can understand that and, you know, take that into account. These mobile alerts will be free and automatic. Consumers can opt out of them if they choose. In San Francisco, I'm Kara Tsuboi, cnet.com, for CBC News.

New releases

Apple looks to Virtual Reality
4:55 November 26, 2014
Apple is pursuing virtual reality harder than it ever has before. The iPhone 6 can play 4K video, and the best Black Friday deals for...
Play video
Olympus E-PL7's mainstream appeal
2:24 November 26, 2014
A good interchangeable-lens series for budding enthusiasts gets better.
Play video
Tomorrow Daily 093: Underwater cities, MST3K's new website, robot security guards and more
23:17 November 26, 2014
On today's show, we discuss a Japanese design firm's plans for a futuristic underwater city, the newest way to watch your favorite...
Play video
Sparing no expense, 'Jurassic World' features Gear smartwatch
2:56 November 26, 2014
Samsung products find a way into the latest "Jurassic Park" movie, Amazon launches Local Services, and Twitter tests coupon offers...
Play video
Tablet tips for traveling with kids
2:47 November 26, 2014
Learn how to use the tech you already have to entertain your kids during a long trip.
Play video
Razor scooters drive electric
1:54 November 26, 2014
Razor's small E100 and larger E300 electric scooters make for a fun ride, but don't expect much in the way of features.
Play video
A time machine for your kitchen? We take it for a test drive
1:57 November 26, 2014
The "Tim3 Machin3" makes one-pot meals a cinch -- no flux capacitor necessary.
Play video
Wii U is a good game system for kids, thanks to its games
2:00 November 26, 2014
A collection of fantastic Nintendo games make the Wii U game console better than it was two years ago, and if you can buy the right...
Play video