6
This content is rated TV-MA, and is for viewers 18 years or older. Are you of age?
Sorry, you are not old enough to view this content.

CNET News Video: E3 2011: Sony apologizes for PSN outage

About Video Transcript

CNET News Video: E3 2011: Sony apologizes for PSN outage

2:31 /

Jack Tretton, President and CEO of Sony Computer Entertainment America, publicly offers his apologies to customers, content partners, and retailers for disruptions caused by the PlayStation Network outage.

This isn't the first time that I've come to the stage in an E3 Press Conference with an elephant in the room and of course, I'm referring to the PlayStation Network outage and this is the first opportunity for me to personally address everybody and discuss a little bit. So, my friends, who are reporters, tell me that there's absolutely nothing in the world that makes their editors day like controversy and bad news. So, to all who are esteemed members of the press I'd say, "Your welcome." To our third party publishing partners, you guys have been with us for over 15 years making tremendous games and I know the network outage was costly to you and what has been incredibly inspiring is your support and your offers to help the things back up to speed and we wouldn't be where we are today if it wasn't for you, so I thank you very much. To our retail partners, you gave us shelf space when there was no PlayStation brand and you've given us more than our fair of share since 1995 when we once launch the original PlayStation. And after just having the best year since PlayStation 3 launched, we're seeing sales of PlayStation 3 exceeding last year's lofty numbers throughout the PlayStation launch. In fact, last week's numbers alone wrapped 27 percent over the prior year which brings me to the audience that I'm most interested in addressing and those are our consumers. You are the life blood of the company. Without you, there is no PlayStation and I want to apologize both personally and on behalf of the company for any anxiety that we've caused you. I know we took you away from doing what you enjoy most, connecting in gaming with friends all over the world and enjoying the many entertainment options on PlayStation Network and it is you that both causes us to be humble and amazed at the amount of dedication and support you continue to give to the PlayStation brand. Network activity is currently at over 90 percent of the original levels before the Network outage and that is something we absolutely do not take lightly. We are committed more than ever to making sure that the PlayStation Network experience is both entertaining and secure for everybody.

New releases

The tiny Samsung Portable SSD T1 pack a crazy punch
1:59 January 23, 2015
CNET editor Dong Ngo shares some of his inspiring thoughts with the one-of-a-kind and totally awesome Samsung Portable SSD T1 driv...
Play video
'Star Wars' supercut shows every GUI in the 1977 film, Ep. 189
4:24 January 23, 2015
This week on Crave get a glimpse of the future with drug-trafficking drones, a solar-powered plane circling the globe and Russia's...
Play video
This costly cooker is a culinary master
1:48 January 23, 2015
Replace your current stash of small appliances with the $299 Instant Pot Smart.
Play video
You built a time machine... out of a rice maker?
1:47 January 23, 2015
It won't send you back to the future, but the Tim3 Machin3 from 3 Squares will cook rice and quinoa quickly and automatically.
Play video
Netpicks: What to watch this weekend
1:53 January 23, 2015
For a really, really limited time Amazon is giving away its award-winning show, Transparent.
Play video
Panic sweeps nerd nation over Apple Watch battery life
3:00 January 23, 2015
The Apple Watch battery may not be as magical as some hope, T-Mobile will look past customers' bad credit scores, and more electric...
Play video
Wink Relay smart home control pad falls short of its potential
2:28 January 23, 2015
The benefits of an in-wall smart home control panel seem obvious, but too many limitations and still in-development features hold this...
Play video
NHT SuperBuds: $99 in-ear headphones won't get you high, but they go low
1:39 January 23, 2015
The cannabis-themed SuperBuds are a well-designed and affordable earphone geared toward those who listen to bass-centric music
Play video