6
This content is rated TV-MA, and is for viewers 18 years or older. Are you of age?
Sorry, you are not old enough to view this content.

CNET News Video: E3 2011: Sony apologizes for PSN outage

About Video Transcript

CNET News Video: E3 2011: Sony apologizes for PSN outage

2:31 /

Jack Tretton, President and CEO of Sony Computer Entertainment America, publicly offers his apologies to customers, content partners, and retailers for disruptions caused by the PlayStation Network outage.

This isn't the first time that I've come to the stage in an E3 Press Conference with an elephant in the room and of course, I'm referring to the PlayStation Network outage and this is the first opportunity for me to personally address everybody and discuss a little bit. So, my friends, who are reporters, tell me that there's absolutely nothing in the world that makes their editors day like controversy and bad news. So, to all who are esteemed members of the press I'd say, "Your welcome." To our third party publishing partners, you guys have been with us for over 15 years making tremendous games and I know the network outage was costly to you and what has been incredibly inspiring is your support and your offers to help the things back up to speed and we wouldn't be where we are today if it wasn't for you, so I thank you very much. To our retail partners, you gave us shelf space when there was no PlayStation brand and you've given us more than our fair of share since 1995 when we once launch the original PlayStation. And after just having the best year since PlayStation 3 launched, we're seeing sales of PlayStation 3 exceeding last year's lofty numbers throughout the PlayStation launch. In fact, last week's numbers alone wrapped 27 percent over the prior year which brings me to the audience that I'm most interested in addressing and those are our consumers. You are the life blood of the company. Without you, there is no PlayStation and I want to apologize both personally and on behalf of the company for any anxiety that we've caused you. I know we took you away from doing what you enjoy most, connecting in gaming with friends all over the world and enjoying the many entertainment options on PlayStation Network and it is you that both causes us to be humble and amazed at the amount of dedication and support you continue to give to the PlayStation brand. Network activity is currently at over 90 percent of the original levels before the Network outage and that is something we absolutely do not take lightly. We are committed more than ever to making sure that the PlayStation Network experience is both entertaining and secure for everybody.

New releases

McLaren P1: Harbinger of the hybrid supercar revolution (CNET On Cars, Episode 58)
23:31 January 30, 2015
McLaren P1 on the track and on the street, CNET Style. How engines get their names and what it means. Also: CNET's Top 5 cars of last...
Play video
Boost's ZTE Speed is a 4.5-inch, low-priced Android
1:07 January 30, 2015
Featuring a 5-megapixel camera, a quad-core CPU, and a 4.5-inch display, the ZTE Speed is one of Boost's prepaid bargain Androids.
Play video
The LaCie Mirror is perfect for narcissists
2:14 January 30, 2015
CNET editor Dong Ngo totally likes what he sees when looking at the one-of-a-kind LaCie Mirror portable drive. And that's because (you...
Play video
Rid your Android quick settings menu of oddball toggles
1:17 January 30, 2015
CNET's Dan Graziano shows you how to fix one of the most annoying features in Android 5.0 Lollipop.
Play video
Beats Pill XL: Bigger Bluetooth speaker justifies its premium price
1:25 January 30, 2015
We weren't such big fans of Beats' original Pill, but the company's jumbo-sized model is well designed and performs much better.
Play video
Facebook using beacons to show location 'tips'
2:50 January 30, 2015
Social network's new app feature sends location tips to your feed using GPS, Wi-Fi and Bluetooth beacons. Meanwhile, your home Internet...
Play video
Testing out 'Insane Mode' in the Tesla P85D, Ep. 190
4:28 January 30, 2015
This week we get all nostalgic with the Prynt smartphone case that makes your iPhone work like a Polaroid camera, we learn some scary...
Play video
Nvidia G-Sync is a smooth move for PC games
3:01 January 30, 2015
The right graphics card and a G-Sync monitor can make games look better.
Play video