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CNET Update: Apple CEO says sorry for iOS 6 map mess

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CNET Update: Apple CEO says sorry for iOS 6 map mess

2:54 /

Tim Cook says sorry for Apple's map troubles, and CNET Update viewers share their thoughts on iOS 6. Also: Facebook offers option to send real gifts to friends.

-Apple is pointing users in a different direction. I'm Bridget Carey, and this is your CNET Update. Apple's CEO, Tim Cook, has said he was extremely sorry for the frustration felt by customers over all the iOS 6 map problems, and then he vows Apple will improve its new maps program. In a statement, Cook said Apple fell short on its commitment to customers, and even suggests using alternative apps in the meantime like Bing, Mapquest, Waze, or using websites for Google and Nokia maps. And his apology came right as the iPhone 5 went on sale in 22 additional countries and at regional US carriers including Cricket, which is selling it unlocked for $500. And while Apple was apologizing, Google maps got a little better, right timing. Google announced it added new high resolution aerial and satellite imagery for many places around the world and some areas have this 45-degree imagery, which competes with Apple's Flyover feature. There's been lots of complaints over Apple's new maps. In the last show we wanted to hear what you thought and you had plenty to say, both good and bad. Several of you said you had no problems at all with Apple's maps. Ed from Phoenix, Arizona, wrote in saying, "As a driver, it's a lot more useful than the Google Maps app." But more than half of the comments I got were complaints. Rudy, from Colorado, wrote in and said, "I'm not just disappointed in iOS 6, I'm angry. Never before was I willing to reconsider my platform choice, now I am." A viewer named Lucas wrote and saying that the iPhone 5 was his first iPhone, so when he use maps to go help him find a nearby Verizon store, so you know, he could by a case for it, twice it sent him to the wrong place. He wrote, "It's hard to be appreciative and patient when you know there's something better out there." And you also sent in your thoughts and video using Tout. -The new maps is an improvement because they contain turn-by-turn navigation which is a long for free, and yeah, I'm happy with it. -I was very surprised to find that Apple Maps-- I was able to find several properties that I can't find with Google Maps or with Mapquest. I'm happy with it. -Hey there, Bridget. No, I didn't have any qualms, whatsoever. I just use the turn-by-turn directions to take me here to the Golden Gate Bridge and-- -I love that dog. You can e-mail your comments anytime to update@cnet.com <mailto:update@cnet.com>. Let's add on some happy news that involves a picture with teddy bears. Soon, you'll be able to give real gifts to friends on Facebook. There's a wide variety of choices like gift cards, socks, you could even buy someone a bake-in. You know, it's a hot commodity these days. The friend provides the address and they can pick the gift size, color or exchange it for something else they want. Expect to see that pop up in your birthday alerts. That's your Tech News Update for today from our studios in New York, I'm Bridget Carey.
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