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Alleged Comcast customer service handbook: 'Take Control'

The release of a handbook purportedly given to customer-retention agents reveals an intense series of steps to stop customers from leaving.

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Comcast customer allegedly pulls gun on repair man over fees

When a New Mexico woman learns of additional fees for the service call, she gets upset. Her upset leads to jail.

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Comcast admits service rep did what he was trained to do

In an internal memo, Comcast's chief operating officer says a customer service call recorded by tech journalist Ryan Block was painful to listen to. He promises changes.

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Comcast only 6th worst in customer service, survey says

After a difficult week for its customer service, Comcast might take comfort. On the other hand, number 1 in this Ranker survey is Comcast's new best friend, Time Warner Cable.

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Could this Comcast rep be the worst service rep in the world?

An extraordinary recording of a phone call with Comcast, posted by tech journalist Ryan Block, reveals a rep who simply wouldn't accept that a customer would want to disconnect.

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John Oliver compares cable companies to drug cartels

In a blistering 13-minute disquisition on Net neutrality, the HBO comedian asks Web trolls to intervene.

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Definitely cooler than a condor, Daenerys Targaryen's dragons would nonetheless taste pretty good to a dire wolf.

Turn Twitter into a TV remote control with magic #WatchOnSky tweets

British broadcaster Sky, home of "Game of Thrones" and "Mad Men", is following Comcast with magic hashtags that let you watch or record your favourite shows from your Twitter app.

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What to expect in iOS 8

Apple's next mobile OS will bring Healthbook, improved Maps, and a possible revamp of iTunes. Plus, iWatch rumors point to a fall release and our Gelaskins giveaway.

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What’s Google really up to in wireless? Might not be what you think.

[commentary] Rumors are flying that Google wants to resell Verizon or Sprint wireless service, but CNET’s Maggie Reardon throws cold water on that theory and comes up with her own ideas.

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Hulu takes swipe at Netflix, Amazon with eye on binge viewing

The streaming-video service will announce a deal Wednesday that will get it exclusive rights to previous seasons from popular shows, a report says.

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CEO: Roku's future is TV's future (Q&A)

As Amazon enters the streaming-video device market today, Anthony Wood -- inventor of the DVR and founder and CEO of Roku -- already sees boxes and dongles as stepping stones to TV’s ultimate future.

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EA fails to become this year's worst US company

In a surprising first round loss to Time Warner Cable, EA won't manage a three-peat of its difficult crown in the Consumerist's famed competition to find the worst of the worst.

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