Nokia E7 review:

Nokia E7

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Typical Price: £500.00
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2 stars

CNET Editors' Rating

2.5 stars 9 user reviews

The Good Magnificent metal case; cool sliding keyboard; decent camera.

The Bad Hesitant, jerky user interface; confusing in places; few apps compared to competitors.

The Bottom Line The E7 looks gorgeous and is solidly built, but its sluggish, confusing Symbian software has been abandoned even by Nokia. Its many good points can't outweigh the fact that it's teeth-itchingly annoying to use.

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4.5 Overall

Reviewing the Nokia E7 is tough, because it feels pointless. The software it runs, Symbian, has essentially been killed off by Nokia's new partnership with Microsoft. It's also the keyboard-toting twin to the Nokia N8, which was a disaster. And it's up against blinding competition from the iPhoneBlackBerry and Android devices.

Nevertheless, we can't ignore a phone from Finland's finest, especially when it's the company's flagship Qwerty handset, even if it will be demoted to ship's tender as soon as the first Nokia Windows phone comes along.

The Nokia E7 is available for free on a £35 per month contract. You can also pick the E7 up for around £500 SIM-free.

Keyboard classic

The E7 is a handsome, solidly built phone. It took us a while to figure out how to reveal the keyboard -- you have to gently push on the edge of the 4-inch screen to flip it upwards -- but we loved the stylish sliding mechanism and the way the display sits snugly against the keyboard. Combined with the sleek metal case and discreet buttons, including the grooviest sliding volume switch we've ever seen, the E7 exudes confidence and quality.

The keyboard itself is average, rather than spectacular. The buttons are large and well spaced out, but don't have much upwards and downwards travel. This is a keyboard that would suit someone with big thumbs, who struggles to get to grips with the tiny keys on a BlackBerry, for example.

There's no predictive text or spelling correction available when using the physical keyboard, but you should find you make fewer mistakes when using physical keys anyway. If you prefer slow and steady typing on a proper keyboard to tapping away madly on a touchscreen and letting the spell check sort out your mistakes, the E7 will appeal.

The keyboard is the E7's biggest strength in that it means you need never use the terrible on-screen keyboard. In portrait mode, it's the 12-key alphanumeric kind, rather than a full Qwerty option. It takes ages to type with, and you can't see the rest of the screen when it's in use.

Although it weighs in at a hefty 175g, the E7 is comfortable to hold. We enjoyed making calls on it, and they sounded reasonably clear too.  

Stymied by Symbian

The E7 uses the Symbian operating system, which has struggled to make the transition from classic Nokia phones to its new role running touchscreen mobiles. If you love your Nokia now, you probably won't struggle with the E7's user interface, but it's not as straightforward as much of the competition.

For example, the on-screen navigation system can sometimes be confusing. We were often faced with a pop-up box that had two buttons -- one labelled 'cancel' and one that was blank. You'll see this unhelpful box when, for example, you click an album to play a song in the music player. The solution is to click the song name that appears in the box, rather than either of the buttons, but that's not obvious, and it's not good design policy to have a blank button anywhere in a user interface. 

The E7 is also seriously slow. We felt like we were swimming through molasses rather than whizzing through tasks. For example, closing the slider causes the display to lock, but there's a pause before the screen turns black, so we often found ourselves tapping the lit-up screen to no avail. This is even more frustrating when you consider that sometimes closing the slider doesn't appear to make the screen lock.


The E7's Qwerty keyboard has a solid sliding action and feels well built.

Once we dug deeper into the phone's settings, our frustration increased. For instance, we want our contacts, calendar and email to be synchronised all the time, but you have to manually update your data on the E7 by default. That means we had to enter the confusing labyrinth of the E7's settings. We guessed that we had to set up a new sync profile, but the next step was to choose server version 1.1 or 1.2. What? Compared to other smart phones, which use clear labels to entice you into exploring menus, Symbian just makes you want to give up.

Rotten Ovi

If you fancy jumping into the wonderful world of apps, the E7 isn't the best choice. Although the phone comes pre-loaded with a few apps, we found them slow and short on features.

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