BlackBerry Bold 9900 review:

BlackBerry Bold 9900

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Typical Price: £500.00
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3 stars

CNET Editors' Rating

4.5 stars 8 user reviews

The Good Great keyboard; good screen; excellent messaging features; fast performance.

The Bad No Flash support; small screen; expensive; camera isn't wonderful.

The Bottom Line If you're a die-hard BlackBerry user, you'll appreciate the Bold 9900's pin-sharp screen, speedy processor and operating-system improvements. We can't see the 9900 creating many BlackBerry converts, though, especially when you can get some stunning Android handsets with huge screens for a similar price.

Visit manufacturer site for details.

6.5 Overall

There was a time when ordinary folk lusted after BlackBerry phones. Supreme emailing machines used by high-flying business types, they had a certain cachet to them. But since the iPhone and various Android devices appeared on the scene, BlackBerry handsets have started to look tired and dated.

The BlackBerry Bold 9900 is RIM's latest attempt to claim back some of the cool factor that it's lost over the years. It may look like a traditional BlackBerry from the outside, but, under the hood, its hardware has had a serious upgrade and the new BlackBerry 7 OS is faster, more user-friendly and better able to take advantage of this phone's high-resolution touchscreen.

The 9900 is available for free on a £31-per-month contract, or for around £500 SIM-free.

Should I buy the BlackBerry Bold 9900?

The 9900 is undoubtedly one of the best handsets that RIM has produced in quite some time. It feels very well built, yet it's reasonably light and comfortable to hold. The screen is far better than those we've seen on previous Bold models and the keyboard is also excellent. Thanks to the new, faster processor and the speed tweaks that RIM has made to the OS, it's also supremely responsive. We think existing BlackBerry fans will find much to like, even if this device is slightly over-priced.

Unfortunately, we can't see the 9900 tempting new users over to the BlackBerry platform. Despite its messaging prowess, the phone just isn't as exciting to use as something like the Samsung Galaxy S2 or even the iPhone 4, both of which command similar price tags. The BlackBerry platform doesn't offer the same range of apps as Android or iOS either.

Furthermore, the 9900's small screen reduces the impact of videos and Web pages, and the text-heavy menus of the Blackberry OS will be a turn-off for those not used to the platform's idiosyncrasies.

BlackBerry 7 OS

The 9900 comes with RIM's new operating system, BlackBerry 7 OS. This isn't the complete rewrite of the OS that many have been waiting for -- that will come with BlackBerry 8 OS, which will be based on the new code that's used in the company's PlayBook tablet. The 7 OS update is more of standard release. Older BlackBerry devices won't be updated to support 7 OS, so the only way to get the new software is to buy the Bold 9900 or another new handset.

BlackBerry Bold 9900 interface
The new OS is fast, and sports a number of useful tweaks to the user interface.

The key thing the company has focused on in 7 OS is improving the software's speed. In truth, it's difficult to tell whether its snappier performance is down to the performance tweaks made to the OS or the faster processor used in the 9900. Once thing's for sure, though -- the phone feels very responsive, with menus transitions zipping by and applications launching in the blink of an eye.

The Web browser is also noticeably much faster than before. Pages are far quicker to render than on previous BlackBerry devices and scrolling and zooming are smoother and more fluid than ever.

BlackBerry Bold 9900 browser
The browser now is much faster at rendering pages.

Email and messaging

One of the platform's strengths has always been its email support and this has been enhanced in 7 OS. If you use Gmail, you can now better manage your emails from within the main BlackBerry client. For example, you can star messages or add labels, report spam and put emails in the archive.

There are plenty of other enhancements for general email handling too. For example, you can turn on and off the feature that lets you group emails by subject, via the main email menu. The OS now also makes it much easier to add extra information to an existing contact. For example, you can just highlight an email address, select 'add to contacts' and you're given the option to create a new contact or add the email address to an existing one.

BlackBerry Bold 9900 Gmail
BlackBerry 7 OS makes it easier to manage Gmail from within the main messaging app.

BlackBerry Messenger may have been garnering the wrong kind of headlines lately, but it's hugely popular among the younger generation, especially pay as you go users. It's been updated in 7 OS, but the tweaks are relatively minor.

The 9900 does, however, offer pretty good integration between all the various social-messaging services, so BBM, Facebook messages, emails and tweets can all be gathered together into your inbox. Sensibly, though, you can also keep them separate if you prefer.

BlackBerry Bold 9900 Social Feeds
Social Feeds groups all your messages together in one place.

The global search feature now supports search by voice and the Social Feed app has been tweaked slightly. The OS now also includes the full version of the Documents To Go app, letting you view and edit Word, Excel and PowerPoint documents. Previously, the software was pre-installed, but you had to purchase the editing functionality, so its inclusion saves you a few pennies.

BlackBerry Bold 9900 Documents to Go
The OS now includes the full version of the Documents To Go software.

For all these changes though, 7 OS doesn't really look all that different to 6 OS. There are still many menus that are just too text-heavy for an OS that's now designed primarily around touch input. As a result, it could be daunting for BlackBerry newbies. It's certainly less intuitive than iOS or Windows Phone 7 in this regard. It also lacks Android's support for home-screen widgets and live wallpapers.

Snapdragon chip

Unlike previous Bold models, the 9900's chip breaks through the 1GHz barrier. It runs on a 1.2GHz Qualcomm Snapdragon chip. That's a single-core processor, rather than the dual-core chip you'll find in similarly priced Android handsets, such as the Samsung Galaxy S2. Nevertheless, the 9900 is very responsive. The processor also has 768MB of RAM, which is up from the 512MB in previous Bold models.

There's 8GB of memory built-in, but the handset has a microSD card slot and can accept cards of up to 32GB in size. At most, you'll have 40GB of storage space to play with, which should be more than enough for most people.

BlackBerry Bold 9900 storage space
With 8GB of built-in storage, and a microSD card slot that accepts cards of up to 32GB, you won't be stuck for space.

As well as the usual communications technologies, such as HSDPA, Wi-Fi and Bluetooth, the 9900 is the first BlackBerry to come with an NFC chip. In the future, this may allow you to use the phone for contactless payments, in much the same way as you use Oyster cards on the London Underground. For now, though, there's little use for NFC technology in the UK, so this feature isn't really a selling point at present.

BlackBerry Bold 9900 NFC
The NFC chip may be useful in the future.

Battery life

Unfortunately, the faster processor seems to have taken a toll on battery life. We found we had to charge the 9900 pretty much every night. This is par for the course on most smart phones, but older BlackBerry devices were notable for managing to eke out longer life from their batteries, often managing to endure a couple of days of heavy usage.

Nevertheless, call quality is still a strong point. The 9900 performed flawlessly in this regard throughout our test period. The earpiece produces loud and clean audio and the phone seems to be good at retaining decent reception even under less-than-ideal conditions.

Design and build quality

Design-wise, the 9900 doesn't stray far from the usual BlackBerry template. The phone looks very professional and less plasticky than previous Bold models thanks to the brushed-metal band that runs around the outer edge and the piano black finish used on the top of the handset. It feels weighty and solid, but it's thinner than previous models too, measuring a mere 10.5mm thick.

BlackBerry Bold 9900 thickness
The 9900 is only 10.5mm thick.

The screen is separated from the keyboard by a row of buttons with an optical joystick nestled in the middle. Seeing as the handset's screen is touch-sensitive, the optical joystick is rather redundant, and probably more there for the convenience of those who've got used to it on other BlackBerry devices.

Thankfully, the 9900 retains a dedicated camera button on the right-hand side. But it's annoying that the 3.5mm headphone jack is on the left-hand edge -- it makes the phone awkward to fish out of your pocket when you've got the supplied headset attached.

Screen and keyboard

The 9900's screen is a big improvement over that of the older Bold 9780. Whereas the older phone's display had a resolution of 480x360 pixels, this one ups it to 640x480 pixels. The touchscreen uses capacitive technology, so it's very responsive to touch input and supports multi-touch gestures like pinch to zoom in the Web browser. The display is still quite small, at 2.8 inches, but this means the pixels are tightly packed together, giving a pixel density of 287dpi. As a result, text and icons look so sharp that you'll fear they'll slice your eyeballs open.

It's not just the impressive resolution that helps this screen stand out. Its high contrast and vibrant colours mean videos and images look superb. It really is one of the best screens we've ever come across on a landscape device. That said, the smaller size of the screen means we wouldn't really want to watch a movie on it during, say, a long-haul flight.

BlackBerry Bold 9900 screen
The screen may be small, but it displays rich images with bags of contrast.

One of the main strengths of BlackBerry phones over the years has been their keyboards. The 9900 uses a similar keyboard to the older 9780. Its keys are slightly angular, with the edge of the key nearest to the centre of the keyboard rising up slightly on one side. This helps make the keys comfortable to type on, whether you're holding the phone with one or two hands.

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