TalkTalk and 3 get most complaints, O2 shines in Ofcom stats

O2 is the least annoying phone company -- and TalkTalk and Three are the worst, according to new complaint figures from Ofcom.

O2 is the least annoying phone company -- and once again TalkTalk and Three are the worst. That's according to new complaint figures from Ofcom.

Despite reducing the number of complaints in the last six months, TalkTalk has now been the most moaned-about ISP over the whole year, right back to this time last year . The report is based on the number of people complaining to telecoms regulator Ofcom, rather than to the ISPs and phone networks themselves.

TalkTalk had an average of 0.55 complaints per 1,000 broadband customers. BT had 0.50 complaints per 1,000 broadband customers, Orange 0.44, BSkyB 0.19, and Virgin Media 0.19 per 1,000.

And once again it's Three that drew the most ire from mobile users -- 0.14 complaints per 1,000 mobile phone customers. This despite offering unlimited data .

Virgin Mobile and Vodafone drew 0.07 complaints per 1,000, and T-Mobile suffered 0.06 complaints per 1,000.

Orange garnered 0.07 compliants per 1,000. We wonder if next year's report will show more gripes against the citrus-hued network after last month's swingeing price increases .

The clear winner is O2 with a paltry 0.02 complaints per 1,000 customers. O2 has 0.02 complaints! You couldn't make it up.

What has your ISP or phone network done to annoy you this year? Or are you happy with your service? Take a number and share your complaint in the comments below or on our Facebook page.

About the author

Rich Trenholm is a senior editor at CNET where he covers everything from phones to bionic implants. Based in London since 2007, he has travelled the world seeking out the latest and best consumer technology for your enjoyment.


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