Sky swamped with complaints after Yahoo email switch

Customers have been faced with thousands of old and deleted emails in their inboxes, among other issues.

Sky customers have been complaining in their droves after being deluged with thousands of irrelevant messages after the company switched email providers.

Sky switched from Google to Yahoo, but it's been far from a smooth transition, the BBC reports. Sky customers have been receiving old and deleted messages again and again, meaning hours of wasted time clearing out inboxes. Now Sky has offered a solution, but you're not going to like it.

Sky promised to have a fix sorted by 5pm yesterday, but it missed that deadline. It has posted a step-by-step guide to fixing your inbox, but it basically consists of 'delete any emails you don't want'. Which is exactly what many customers have been doing, and what had them up in arms in the first place.

Over on the support forums, one customer complained of having to sift through 17,000 unwanted emails. Others are also grumbling about not being able to send email, aliases being deleted, filters being reset, and Outlook just plain not working since the switch. Some say they can't even access their email accounts through a browser or on their mobiles, which will impact business and well as personal use.

I think the entry under "Everyone's Tags" at the bottom of this page sums up customer feeling on the matter.

Sky, which has more than 4 million broadband customers, says the problem occurred during migration of all email addresses to Yahoo's servers. As soon as the servers synchronise, the issue should be solved, according to Sky. Though there's no word on when that will be.

Shame it's not as confident as it was the other week about possible network strain

What a palaver. Are you one of those affected? What has your experience been? And how has Sky's customer service team handled the matter? Let me know in the comments, or on our Facebook page.

About the author

    Joe has been writing about consumer tech for nearly seven years now, but his liking for all things shiny goes back to the Gameboy he received aged eight (and that he still plays on at family gatherings, much to the annoyance of his parents). His pride and joy is an Infocus projector, whose 80-inch picture elevates movie nights to a whole new level.


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