Samsung Galaxy Nexus volume bug solution released by Google

Google is fixing the Samsung Galaxy Nexus volume problem. An update is being sent over the next week that should fix the phone's volume-dropping issue.

Google is fixing the Samsung Galaxy Nexus volume problem. An official solution to the phone's volume-dropping problems is being sent to handsets over the next week.

"We're currently rolling out a fix for the volume issue, which will reach everyone in the coming week," Google told us.

The Nexus has a very odd bug that sees the volume sometimes dropping to nothing, stopping you from hearing phone calls, music or ringtones. Here's our video of the problem occurring .

The problem seems to be caused by the 900MHz 2G frequency, used by O2 and Vodafone here in the UK. Weirdly, the problem even happens when you put a different phone near the Nexus, as long as it's on the affected frequency. Orange, T-Mobile and Three use different frequencies and don't seem to have the problem.

An unofficial -- and warranty-voiding -- solution was revealed earlier this week, but it requires unlocking your bootloader and flashing an image to your phone. If you read that last sentence as 'it requires unblubbing your bloopedibloop and flubbity-flubbing your flublah blah blah bloop bloopity' then we advise you to wait for the official fix.

If you clearly understood that sentence and your first thought was, "Unlock my bootloader you say? Piece of cake!" and your second thought was, "Flash an image to my phone? Why, there's nought simpler! No sooner said than done, good sir!" and your third thought was, "Warranty? Pshaw -- I care not for such trivialities, for I am a man who knows his bootloader from his bottom," then download the unofficial fix and have at it.

We're looking forward to the problem being resolved, so we can amend our review score and give it the rating this otherwise cracking phone deserves. Until it's fixed, we sadly can't recommend the Nexus , a position we'll happily reconsider next week.

The Galaxy Nexus isn't the only phone with glitches lately: the GPS in the Samsung Galaxy S2 is acting up , the Nokia Lumia 800 has battery woes , and the iPhone 4S has also suffered from power problems .

Do you have a Galaxy Nexus? Has an update hit your phone? Pump up the volume in the comments below or on our Facebook page.

Update 2 December: Google has pushed out an official update that fixes the bug, and we've amended our Samsung Galaxy Nexus review to reflect this.  

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Phones
About the author

Rich Trenholm is a senior editor at CNET where he covers everything from phones to bionic implants. Based in London since 2007, he has travelled the world seeking out the latest and best consumer technology for your enjoyment.

 

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