Kudos to Apple's Technical Support Online

Kudos to Apple's Technical Support Online

Since the release of Mac OS 7.6.1, I have had more reason than usual to hoof it over to Apple's Technical Support Online. In particular, I have begun to use the Apple Discussion Forums. The experience was a pleasant surprise. Back in the days of eWorld, the equivalent support forums were the one feature of eWorld that no other online service could offer. They were a major reason I logged on to eWorld. When eWorld died, Apple promised that these forums would eventually be reincarnated on the web. They have finally fulfilled that promise. In addition to giving Apple's answers to tech support questions, these forums provide late-breaking information from Apple - often before it appears anywhere else on Apple's web site.

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