Google admits Samsung Galaxy Nexus volume bug, promises fix

Google has admitted that there's a problem with the Samsung Galaxy Nexus spontaneously dropping volume.

Google has admitted that there's a problem with the Samsung Galaxy Nexus spontaneously dropping volume .

In a statement sent to us, the search giant fessed up, "We are aware of the volume issue and have developed a fix."

The statement continues, "We will update devices as soon as possible."

That's good news for Nexus owners who have found their brand new smart phone hampered by the bug, which causes volume on the Ice Cream Sandwich -powered mobile to drop spontaneously, causing you to lose sound during phone calls or miss notifications.

The bug is serious, and meant we could only award the Galaxy Nexus two stars in our review , and until the issue is resolved we can't recommend buying the phone .

We've been testing the Galaxy Nexus, and figuring out what makes the glitch rear its ugly head. It appears that the issue is caused by the 900MHz 2G frequency, which is used by O2 and Vodafone, meaning Nexus owners on those networks (and piggyback networks such as Tesco, giffgaff and Asda) could experience volume dropping.

Evidence suggests that Nexus owners on Orange, T-Mobile or Three won't be affected, as these networks use the 1.8GHz or 2.1GHz 2G frequencies.

Stay tuned for more information, and in the meantime let us know in the comments or on our Facebook page whether your Galaxy Nexus is affected by this bug, and whether the glitch has put you off buying one.

Check the video below to see the nasty volume bug in action.

Update 2 December: Google has pushed out an official update that fixes the bug, and we've amended our Samsung Galaxy Nexus review to reflect this. 

About the author

Luke Westaway is a senior editor at CNET and writer/ presenter of Adventures in Tech, a thrilling gadget show produced in our London office. Luke's focus is on keeping you in the loop with a mix of video, features, expert opinion and analysis.


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